This is the 1st Email
Sent!
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01. 01st-Sent |
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Subject: Ongoing Draft of Complaint - Update From: Rewired (re_wired@ymail.com) To: service@trip.com; customer.service@easyjet.com;
customer.service@sunexpress.com Date: Monday 24
February 2025 at 10:04
GMT Dear Trip.com Customer
Service, I hope this message finds
you well. I am writing to provide an
update regarding my ongoing complaint related to the recent travel experience
booked through your platform. My journey took place from 8th January 2025
(departure) to 12th January 2025 (return). I wanted to inform you that I am
still in the process of drafting a detailed complaint, which addresses the
various issues I encountered, including misleading information, unexpected
costs, and the associated inconvenience. Please be assured that I am
dedicating significant time and effort to thoroughly document my experience
and the financial impact it has had. I aim to provide a comprehensive account
that will help in resolving this matter effectively. Once the draft is complete,
I will formally log the complaint with you and forward the completed document
for your review. In addition to Trip.com, I
have also forwarded this update to EasyJet and SunExpress as these matters
involve their services as well. In the meantime, should you
require any preliminary information or have any questions, please do not
hesitate to contact me. Thank you for your understanding and patience. Best regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 CC:
SunExpress Customer Service
(customer.service@sunexpress.com) |
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02. 02nd-Received 1 of 3 Emails for the second response! |
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[[
Ref:196629071 ]] Subject: Ongoing Draft of Complaint - Update From:
donotreply@easyjet.com To:
re_wired@ymail.com Date: Monday 24
February 2025 at 10:05 GMT THIS IS AN
AUTOMATED RESPONSE – WE’RE SORRY, THIS MAILBOX IS NOT MONITORED Your enquiry We're sorry, this email
address is not monitored. The quickest and easiest
way to get in touch is to chat with us. We’re available 8 am – 5 pm daily and
you can do everything through chatting with us that you can do if you call
us, including taking secure payments. You can chat to us by visiting our Help Page. If you prefer talking to
us, you can call our Customer Services Team on 0330 365 500 between 08:00 -
17:00 (local time) 7 days a week. Alternatively, you can visit our frequently asked questions directly on our website. If you do still need to
email us, please use our online webform on the Contact
us
page. Managing
& changing your booking If your email relates to
an existing booking made directly on easyJet.com or the easyJet mobile app
amendments must be made online via Manage Bookings on easyJet.com. You will
need the email address used to make the booking and the password to access
the account. Our Customer Service Team
are there to help customers who are unable to manage their bookings online or
are in need of special assistance. Changes that can be made
online via Manage Bookings include:
Correct a spelling mistake on a passenger name or change the name of a passenger, Change the date, time or route of your flight or Obtain a booking or payment confirmation Please note: If your
booking was made through a travel agent, please contact your travel agent
directly. Compensation
for Cancellations & Delays over 3 Hours If you are applying for
EU261 compensation for a flight that was recently canceled or delayed by over
three hours, you can only do this by completing our online Compensation Claim Form which allows a member of
our Customer Services Team to assess your claim. Reimbursement of expenses
can only be claimed by completing our online Expense Claim Form. Flight
Status Updates You can
check your flight status online using our Flight Tracker which provides live
departure and arrival information up to 48 hours in advance. Up-to-date
general travel information is published on our Latest Travel Information page. Kind regards, easyJet Customer Services
holiday with us: easyjet.com/holidays tweet us: twitter.com/easyJet friend us: facebook.com/easyJet follow us: instagram.com/easyJet |
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02. 02nd-Received 2 of 3 Emails for the second response! |
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Failure
Notice From:MAILER-DAEMON@yahoo.com
(mailer-daemon@yahoo.com) To:re_wired@ymail.com Date:
Monday 24 February 2025 at 10:04 GMT Sorry, we were
unable to deliver your message to the following address. <customer.service@sunexpress.com>: 550: 5.4.1
Recipient address rejected: Access denied.
[DU2PEPF0001E9C6.eurprd03.prod.outlook.com 2025-02-24T10:04:46.127Z
08DD542A196734AB] ----------
Forwarded message ----------
I hope this message finds
you well.
Please be assured that I am
dedicating significant time and effort to thoroughly document my experience
and the financial impact it has had. I aim to provide a comprehensive account
that will help in resolving this matter effectively. Once the draft is complete,
I will formally log the complaint with you and forward the completed document
for your review. In addition to Trip.com, I
have also forwarded this update to EasyJet and SunExpress as these matters
involve their services as well. In the meantime, should you
require any preliminary information or have any questions, please do not
hesitate to contact me. Thank you for your understanding and patience. Best regards, Simon Paul Cordell Address: 109 Burncroft Avenue,
Enfield, London, EN3 7JQ Email: Re_wired@ymail.com
Tel: +447864217519 CC:
SunExpress Customer Service
(customer.service@sunexpress.com) |
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02. 02nd-Received 3 of 3 Emails for the second response! |
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On Monday
24 February 2025 at 10:08:31 GMT, 携程旅行网客户服务部 <service@trip.com>
wrote: Dear
Customer, Thank you
for your email. For any
further inquiries, you are welcome to chat with our Customer Support Team or
contact 24/7 hotline. Click here Email: Flights: en_flight@trip.com Hotels: en_hotel@trip.com Trains: en_train@trip.com Car
Rentals: en_car@trip.com Others: en_support@trip.com Best
Regards, Hotline:
(US) 001-8338960077 /(UK) 08081969996
/(Global Access) 0086-2132104669 |
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03. 3rd-Sent |
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"回覆" is Chinese, meaning "Reply" in English. It typically appears in email or messaging platforms to indicate a response to a previous message. If this appeared in your inbox or correspondence, it’s likely the header for a reply. |
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Re: 回覆 Subject: Ongoing Draft of Complaint Update From: Rewired (re_wired@ymail.com) To:service@trip.com Date: Monday 24 March 2025 at 15:01 GMT Subject: Follow-Up and Request for
Dedicated Caseworker Regarding Complaint Dear Trip.com Customer
Service, EasyJet Customer Service, and SunExpress Customer Service, I hope this message finds
you well. I am following up on my
ongoing complaint concerning a travel experience booked via Trip.com, which
involved flights operated by Trip.com, EasyJet, and SunExpress. The journey
took place between 8th of January 2025
(departure) and 12th of January
2025 (return). In response to my initial
communications, I received notifications from EasyJet and SunExpress.
Unfortunately, my attempt to contact SunExpress resulted in an “Undeliverable
Notification” due to a rejected recipient address. Additionally,
EasyJet’s automated response explained that their email address is not
monitored, and I was directed to their website for further assistance. Despite following EasyJet’s
instructions, attempts to use their online system to report the circumstances
proved unreasonably complex, making it impossible to submit a detailed
official document regarding my complaint. Given these challenges and
the fact that the booking was made solely through Trip.com, I believe it is
practical and necessary to consolidate all correspondence and updates within
Trip.com’s platform for effective resolution. I also wish to commend Trip.com’s
professionalism in responding to my initial email. As such, I kindly request
that this complaint be escalated and assigned to a “Dedicated Caseworker”
who can comprehensively oversee all aspects of this case. Key Aspects of the Complaint 1.
Misleading Information: Discrepancies in the travel and baggage details provided
through Trip.com led to unexpected complications during my journey. 2.
Unexpected Costs: I incurred additional charges at both Gatwick and
Antalya airports, stemming from unclear baggage policies and enforcement
inconsistencies. 3. Customer Service Shortcomings: The lack of clarity and
limited support from all parties involved negatively impacted on the overall
travel experience. Despite these setbacks, I
remain committed to working collaboratively to resolve this matter in a fair
and expedient manner. Please confirm receipt of this email and advise on the
next steps. I am prepared to provide further documentation or clarification,
should it be required. Thank you for your time and
attention. I look forward to your prompt response. Best regards, Mr. Simon Paul Cordell Address: 109 Burncroft Avenue,
Enfield, London, EN3 7JQ. Email: Re_wired@ymail.com. Tel: +447864217519. CC: ·
EasyJet Customer Service (customer.service@easyjet.com) ·
SunExpress Customer Service (customer.service@sunexpress.com) |
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04. 04th-Sent |
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Re:
回覆 Subject:
Ongoing Draft of Complaint - Update From:
Rewired (re_wired@ymail.com) To:
service@trip.com Date: Friday 28
March 2025 at 11:59 GMT Subject: Follow-up on Previous
Correspondence Dear Trip.com Customer
Services, I hope this message finds
you well. I am writing to follow up
regarding the two emails I have previously sent in relation to my ongoing
complaint: 1.
Ongoing Draft of Complaint
- Update,
sent on Monday, 24th February 2025, for which I received a response promptly. 2.
Follow-Up and Request for
Dedicated Caseworker Regarding Complaint, sent on Monday, 24th March 2025, which has yet to
receive a response. Given that the weekend
begins tomorrow, I kindly request your assistance in providing an update on
the status of my case by the end of the day. In particular, I am waiting to
receive the name of a dedicated case handler to proceed with my compensation
claim effectively. Your attention to this
matter would be greatly appreciated. Please let me know if further
information or clarification is required from my side to expedite the
process. Thank you for your time and
understanding. I look forward to your reply. Kind regards, Simon Paul
Cordell 109 Burncroft Avenue Enfield, London, EN3 7JQ Re_wired@ymail.com +44 7864
217519 On
Monday 24 March 2025 at 15:01:21 GMT, Rewired <re_wired@ymail.com>
wrote: Subject: Follow-Up and Request
for Dedicated Caseworker Regarding Complaint Dear Trip.com Customer
Service, EasyJet Customer Service, and SunExpress Customer Service, I hope this message finds
you well. I am following up on my
ongoing complaint concerning a travel experience booked via Trip.com, which
involved flights operated by Trip.com, EasyJet, and SunExpress. The journey
took place between 8th of January 2025
(departure) and 12th of January
2025 (return). In response to my initial
communications, I received notifications from EasyJet and SunExpress.
Unfortunately, my attempt to contact SunExpress resulted in an “Undeliverable Notification” due
to a rejected recipient address. Additionally, EasyJet’s automated response
explained that their email address is not monitored, and I was directed to
their website for further assistance. Despite following
EasyJet’s instructions, attempts to use their online system to report the
circumstances proved unreasonably complex, making it impossible to submit a
detailed official document regarding my complaint. Given these challenges
and the fact that the booking was made solely through Trip.com, I believe it
is practical and necessary to consolidate all correspondence and updates
within Trip.com’s platform for effective resolution. I also wish to commend
Trip.com’s professionalism in responding to my initial email. As such, I
kindly request that this complaint be escalated and assigned to a “Dedicated Caseworker” who can
comprehensively oversee all aspects of this case. Key Aspects of the Complaint 1. Misleading
Information: Discrepancies in the travel and baggage details provided
through Trip.com led to unexpected complications during my journey. 2. Unexpected Costs: I incurred additional charges at both Gatwick and
Antalya airports, stemming from unclear baggage policies and enforcement
inconsistencies. 3. Customer Service Shortcomings: The lack of clarity and limited support from all
parties involved negatively impacted on the overall travel experience. Despite these setbacks, I
remain committed to working collaboratively to resolve this matter in a fair
and expedient manner. Please confirm receipt of this email and advise on the
next steps. I am prepared to provide further documentation or clarification,
should it be required. Thank you for your time
and attention. I look forward to your prompt response. Best regards, Mr. Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ. Email: Re_wired@ymail.com. Tel: +447864217519. CC: EasyJet Customer Service
(customer.service@easyjet.com) SunExpress Customer
Service (customer.service@sunexpress.com) On Monday 24 February
2025 at 10:08:31 GMT, 携程旅行网客户服务部 <service@trip.com>
wrote: Dear Customer, Thank you for your email. For any further inquiries, you are
welcome to chat with our Customer Support Team or contact 24/7 hotline. Click here Email: Flights: en_flight@trip.com Hotels: en_hotel@trip.com Trains: en_train@trip.com Car Rentals: en_car@trip.com Others: en_support@trip.com Best Regards, Hotline: (US) 001-8338960077
/(UK) 08081969996 /(Global Access)
0086-2132104669 ---------------- 原始郵件 ------------------- 發件人: Rewired<re_wired@ymail.com> 時間: 2025年02月24日 18:05 收件人: 携程旅行网客户服务 部|customer.service@easyjet.com| customer.service@sunexpress.com customer.service@sunexpress.com> 主題: [External]Subject: Ongoing Draft of Complaint - Update Dear Trip.com Customer Service, I hope this message finds you well. I am writing to provide
an update regarding my ongoing complaint related to the recent travel
experience booked through your platform. My journey took place from 8th
January 2025 (departure) to 12th January 2025 (return). I wanted to inform
you that I am still in the process of drafting a detailed complaint, which
addresses the various issues I encountered, including misleading information,
unexpected costs, and the associated inconvenience. Please be assured that I
am dedicating significant time and effort to thoroughly document my
experience and the financial impact it has had. I aim to provide a
comprehensive account that will help in resolving this matter effectively.
Once the draft is complete, I will formally log the complaint with you and
forward the completed document for your review. In addition to Trip.com,
I have also forwarded this update to EasyJet and SunExpress as these matters
involve their services as well. In the meantime, should
you require any preliminary information or have any questions, please do not
hesitate to contact me. Thank you for your understanding and patience. Best regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 CC: EasyJet Customer Service (customer.service@easyjet.com) SunExpress Customer Service (customer.service@sunexpress.com) |
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05. 05th-Received |
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Last
minute deals for Easter From: Trip.com
(trip.com@newsletter.trip.com) To:re_wired@ymail.com Date: Wednesday 2 April 2025 at 13:46
BST This is an advertisement from trip.com, while no
acknowledgement of my latter formal emails. |
|
06. 06th-Made
By Me, Making A Call. |
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06.
Trip.com-02-04-25-1655.MP3 I made a telephone call and
|
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07. 07th-Received |
||||
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Upload
proof for your Order From:
Trip.com (en_flt_noreply@trip.com) To:
re_wired@ymail.com Date: Wednesday
2 April 2025 at 16:48 BST Upload proof for your
Order Dear SIMON CORDELL, Thank you for
contacting Trip.com! Please click on the
'Upload Proof' button below to submit your proof. Please upload all
materials within 7 days to ensure that subsequent processes proceed
efficiently. Once the proof is
uploaded, our team will review the information that you have submitted and
proceed accordingly. To facilitate your
request, by continuing, you agree to upload relevant certificates and that
Trip.com will synchronize such information with the necessary service
provider(s). For more information,
please see our Privacy Statement. Thanks for choosing
Trip.com.
Real-time Flight Tracker Stay updated on flight status anytime, anywhere, right
from your phone
Service you can rely on
Live chat with our customer support team 24/7 from
anywhere in the world. Learn More
Hot Topics Booking & Price Ticketing & Payment Booking Query Passenger
Information-related ... Please do not reply to
this message. This email was sent from a notification-only email address that
cannot accept incoming emails. Do not forward this
mail as it contains your personal information and booking details. Copyright © 1999-2025
Trip.com All rights reserved Using Trip.com's
website means that you agree with Trip.com's Privacy Policy. |
|
08. 08th-Made |
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09th April 2025
Time: 23:44 |
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09. 09th-Received |
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Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Thursday
10 April 2025 at 00:19 BST
Dear Simon, Thank you for choosing Trip.com. This is Karl, one of the
managers from the Customer Success Team. Regarding your flight from London to
Antalya (order no. 1653702646294295 ), I received your feedback about the
baggage issue. We would like to follow
up with you regarding the baggage issue. To assist you further, we
kindly ask if you could provide any receipt or proof of payment for the extra
baggage allowance that you may have paid at the counter. Please note that we are
still in the process of verifying the matter with the airline. We will
provide you with an update within 24 hours. Thank you for your
patience and cooperation. Best regards, Karl Customer Success Team
Great deals with reliable
service Thank you for choosing
Trip.com Do not forward this mail
as it contains your personal information and booking details. Copyright 1999-2024
Trip.com All rights reserved Using Trip.com’s website
means that you agree with Trip.com’s privacy |
|
10. 10th-Sent |
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Re: Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: Rewired
(re_wired@ymail.com) To:en_flightservice@trip.com Date: Thursday
10 April 2025 at 21:07 BST Subject: Response to Baggage Issue
Inquiry – Booking No. 1653702646294295 Dear Karl, Thank you for your email
and for following up regarding my flight from London to Antalya. I appreciate
your prompt communication on this matter. Attached to this email, you
will find my claim letter, which provides detailed information about the
issue, including the challenges I faced and the resulting expenses.
Specifically, the letter includes receipts for the additional baggage
allowance payments I made:
£69.63 at Antalya Airport (Exhibit J) These receipts serve as
proof of payment and demonstrate the extent of the financial impact caused by
this issue. I hope this documentation will assist in clarifying and
expediting the resolution process. I kindly request that you
verify this information with the airline and provide me with an update within
the next 24 hours as mentioned in your email. Should you require any further
documents or clarification, please do not hesitate to reach out. Thank you for your
cooperation and support. Best regards, Simon Cordell
10. 10th
Sent-New-Compensation-Claim-for-Trip.pdf 2.9MB. “Si-Note: This File was
the wrong file and was addressed in the next email, before reply.” |
|
11. 11th-Received-Sent |
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Re: Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: Rewired
(re_wired@ymail.com) To:en_flightservice@trip.com Date: Thursday
10 April 2025 at 23:17 BST Subject: Updated Claim Letter – Correct Version Attached Dear Karl, Thank you again for your
prompt follow-up regarding my flight from London to Antalya (order no.
1653702646294295). I wanted to inform you of
an oversight in my previous email. I mistakenly attached a draft version of
my claim letter, which I had been reviewing last night. This draft contains
different color text and annotations that were part of my revision process. Please find attached the
final, up-to-date version of my claim letter, which has been carefully
revised to ensure accuracy and clarity to my fairest ability. I kindly
request that you refer to this corrected document when moving forward. I appreciate your
understanding and assistance in this matter. Please let me know if you
require any additional documentation or clarification regarding the claim. Thank you for your
cooperation and continued support. Best regards, Simon Cordell
10. 10th
Sent-Claim-for-TripCom.pdf 2.8MB
10. 10th
Sent-Claim-for-TripCom.docx 936.8kB Si-Note: I have included the
attachments in email 15 as Trip.com said they never received them, due to
size! |
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12. 12th-Received |
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Trip.com: About
your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Friday 11
April 2025 at 01:14 BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight
from London to Antalya and Antalya to London (order no.1653702646294295 and
1653702647563351), I received your feedback about the baggage issue. We hope this email finds
you in good spirits and thank you for your response to our previous message. We would like to
sincerely apologize for any inconvenience this situation may have caused,
particularly if it has disrupted your travel plans. We kindly ask for your
assistance in providing us with the receipts for the extra baggage allowance
you purchased: £40.00 at Gatwick Airport (Exhibit D) and £69.63 at Antalya
Airport (Exhibit J). This information will be helpful as we investigate your
case further. We appreciate your
understanding and look forward to your prompt response. Best Regards, Jobert Customer Success Team
Great deals
with reliable service Thank you for choosing
Trip.com Do not forward this mail
as it contains your personal information and booking details. Copyright 1999-2024
Trip.com All rights reserved Using Trip.com’s website
means that you agree with Trip.com’s privacy statement. |
|
13. 13th-Received |
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Trip.com: About
your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Friday 11
April 2025 at 01:18 BST
Dear Simon, Thank you for choosing
Trip.com. Regarding your flight
from London to Antalya and Antalya to London (order no.1653702646294295 and
1653702647563351), I received your feedback about the baggage issue. We hope this email finds
you in good spirits, and thank you for your response to our previous message. We would like to
sincerely apologize for any inconvenience this situation may have caused,
particularly if it has disrupted your travel plans. We kindly ask for your
assistance in providing us with the receipts for the extra baggage allowance
you purchased: £40.00 at Gatwick
Airport (Exhibit D) and £69.63 at Antalya Airport (Exhibit J). This
information will be helpful as we investigate your case further. We appreciate your
understanding and look forward to your prompt response. Best Regards, Jobert Customer Success Team
Great deals
with reliable service Thank you for choosing
Trip.com Do not forward this mail
as it contains your personal information and booking details. Copyright 1999-2024
Trip.com All rights reserved Using Trip.com’s website
means that you agree with Trip.com’s privacy statement. |
|
14. 14th-Received |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Saturday
12 April 2025 at 01:49 BST
Dear Simon, Thank you for choosing Trip.com. Concerning your flights
from London to Antalya and from Antalya to London (order numbers
1653702646294295 and 1653702647563351), I have acknowledged your feedback
regarding the baggage situation. We hope this email finds
you well. We wanted to follow up on the email we sent you about your refund
request. It appears that we have not received a response from you in the past
24 hours. We understand you may be
busy, and it's possible you no longer require further assistance from us. To
respect your time and avoid unnecessary emails, we will refrain from sending
further emails and consider the matter closed unless we hear otherwise from
you. We appreciate your understanding. Best Regards, Jobert Customer Success Team
Great deals
with reliable service Thank you for choosing
Trip.com Do not forward this mail
as it contains your personal information and booking details. Copyright 1999-2024
Trip.com All rights reserved Using Trip.com’s website
means that you agree with Trip.com’s privacy statement. |
|
15. 15th-Sent |
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Re: Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From: Rewired (re_wired@ymail.com) To:en_flightservice@trip.com Date: Monday 14 April 2025 at 09:52
BST Subject: Follow-Up on Claim Submission -
Attachments Provided Dear Trip.com Customer Service, I hope this email finds you well. I am
writing to follow up regarding the ongoing claim associated with my recent
travel booking (Booking No. 1653702646294295). It has come to my attention that there may
have been an issue with receiving the attachments included in my previous
correspondence. After reviewing my email records, I can confirm that all
attachments, including PDF files and other relevant documents, were sent
successfully on my end. To ensure a smooth resolution, I have
attached the following files once again: · A
PDF & Docx file, copy of the claim, this includes all receipts. · A
comprehensive copy of all correspondence exchanged to date. Additionally, I would like to bring to your
attention the fact that it was: 1.
Karl
from the Customer Success Team. - who
I sent the attachments to and: 2.
Jobert,
who has followed up since on the baggage issue. By consolidating this information, I hope
to facilitate a more streamlined review process. Please confirm receipt of
this email and attachments at your earliest convenience. I look forward to
your reply with updates on the next steps. Thank you for your time and attention to
this matter. Best regards, Simon Paul Cordell
11. -10. 10th
Sent-Claim-for-TripCom.pdf 2.8MB
11. -10. 10th
Sent-Claim-for-TripCom.docx 936.8kB
All-Emails-TripCom-and-Co.docx 1.7MB Verification Links:
1) ClaimScore Real-Time Claim
Validation:
https://www.claimscore.ai/solutions/real-time-claim-validation: Provides data-driven
backend analysis for claim validation. 2) Consulting Fees Guide: https://www.consultingsuccess.com/consulting-fees: Offers insights into
determining consulting fees with pricing analysis. 3) Average Consulting Rates By
Industry:
https://consultingmavericks.com/start/other/average-consulting-rates-by-industry/: Provides industry
benchmarks for consulting rates. a) These resources can help
verify the estimated fees and ensure they are fair and competitive. Detailed Compensation Claim for Simon Paul Cordell Name:
Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email:
Re_wired@ymail.com Tel:
+447864217519 Date:
22nd January 2025 Subject: Request for Compensation Due to Misleading Information
and Associated Costs - Stansted Airport 01. Introduction 03. Journey Details 04. Analysis and Findings “Website Evaluation!” 06. Key Points Supporting My Position 07. Calculating Our Losses While at Home 09. Enclosures “Our
Receipts!” 1+ Enclosure: 1+ Caption for Receipt: “Trip.com”-19-12-24-1020 Total £216.90: Exhibit: A 2+ Enclosure: 2+ Caption for Receipt: Taxicode - Book and Compare Taxi, Minibus
and Coach Hire Prices Total £51.50: Exhibit: B 3+ Enclosure: 3+ Caption for Receipt: OMIO-23-12-1439 The Train Tickets Cost Was
£53:40: Exhibit: C 4+ Enclosure: 4+ Caption for Receipt: “EasyJet”-09-01-25—1051 Total £40:00: Exhibit: D 5+ Enclosure: 5+ Caption for Receipt: “EasyJet” Supervisor Manager Computer
Screenshot: Exhibit: E 6+ Enclosure: 6+ Caption for Receipt: “Trip.com” invoice of purchases. Total Paid
£216.90: Exhibit: F 7+ Enclosure: 7+ Caption for Receipt: This is a text version extracted from the
image above of the quoted invoice: Exhibit: G 8+ Enclosure: 8+ Caption for Receipt: Train Tickets X2 from Gatwick Airport to
Luton Airport. £23.00 + £23.00 Total £46.00: Exhibit: H 9+ Enclosure: 9+ Caption for Receipt: Food and Drink Expenses:
Luton-Airport-BurgerKing-09-01-25—1051 Total £23.00: Exhibit: I 10+ Enclosure: 10+ Caption for Receipt: Receipt for additional £69.63 payment at
Antalya Airport Total £69.63: Exhibit: J 11+ Enclosure: 11+ Caption for Receipt: “Please Note That We Have Not Included This
Receipt Due to Other Ongoings.” Total: £51:50p: Exhibit: K 12+ Enclosure: 12+ Caption for Receipt: Hotel £120.32: Exhibit: L 13+ Enclosure: 13+ Caption for Receipt: Exhibit: M “Sufferings” Starting from 20th
of March 2025 at a £50.00 Rate! Total
£ Exhibit: M 14+ Enclosure: 14+ Caption for Receipt: “Legal Fees” Total £25,110.00: Exhibit: N 10. Customer Service
Interactions 11. Booking
Experience on "Trip.com": Exhibit: O. “Trip.com
Website Analysis and Findings!” 4+ Searching
for Flights Departing to Antalya 5+ Searching for
Flights Returning to London 6+ Price
Discrepancy’s: Hidden Taxes and Fees, A Breakdown of Costs 7+ Baggage
Allowance Confusion 8+ Pop-up
Policy Information Sections 9+ Once you select
the button in blue with the text “Book,” 10+ The “Booked Page”
Screenshot 11+ Itinerary 12+ The 3rd Flight Cancellation & Change
Policies 13+ Within The Bottom Header Of The Webpage Is The
Following Text 15+ All Personal Items Can Be Suitcases For 99% Of
Airlines In Here 16+ “EasyJet” “Look at the video” Suitcases For 100% Right Click This Link In “Word” To Open And Close All Collapsible
Links! Detailed Sections Dear
“Trip.com” Customer Service, I
am writing to raise a formal compensation claim for a distressing experience
using your platform. This experience caused extensive financial burdens,
logistical challenges, and emotional distress to myself and my travel
companion. The following sections detailed the series of issues encountered
due to misleading information and errors on your platform, supported by
comprehensive evidence. These include significant complications caused by
Trip.com's mismanagement of bookings with EasyJet and SunExpress airlines. On 18th of December2024, I booked
a round-trip flight from London to Antalya through Trip.com, and this
included an additional baggage allowance. However, unclear and inaccurate
information presented on your platform led to numerous instances of avoidable
charges, confusion, and disruptions during both outbound and return journeys
that are operated by EasyJet and SunExpress airlines. The issues we faced
stemmed from Trip.com’s unclear and misleading presentation of baggage
policies, compounded by failures to update paid-for allowances, leading to
unexpected charges and logistical problems throughout the trip. 1) Cumulative Costs b) The sections below provides
a detailed account of these events, supported by corresponding evidence and a
breakdown of the financial losses incurred. 2) Cumulative Costs (Without
Legal and Analysis Fees) a)
£216.90 – Paid to Trip.com, which
included the first baggage fee, flights, and other services. b)
£53.40 - Train Fares Omio &
Co, : Exhibit: C: OMIO-23-12-1439 c)
£51.50 – Taxi fares for airport
transfers disrupted due to travel delays and errors. d)
£40.00 – Additional baggage fee
paid at Gatwick Airport due to the error. e)
£46.00 – Train fares from Gatwick
to Luton Airport after missing the original flight. f)
£23.00 – Food and drink expenses
incurred at Luton Airport while waiting for the rescheduled flight. g) £69.63 – Additional baggage fee
paid at Antalya Airport for the return flight. h) £120.32 - Hotel Due to Disruption Total (Without Legal Fees
or Website Analysis Fees): £621.75. £216.90 + + £53.40 + £51.50 + £40.00 + + £46.00 + £23.00 +
£69.63 + £120.32 = £621.75. 3) Cumulative Costs (With
Legal and Analysis Fees) a)
£12,327.50 – Solicitor fees and
related legal expenses. b)
£8,500.00 – Fees for professional
analysis of Trip.com’s website to document misleading practices. c)
£197.94 – Other associated legal
expenses. ·
Grand Total (Including Legal Fees): £21,647.19. ‘As detailed below!’ 4) Summary: ·
My
compensation claim highlights my “Cumulative Evidence And Supported
Costs” totaling to £21,647.19, this cost cumulates my direct
expenses, legal fees, and analysis fees, for the disruptions and unnecessary
charges caused by misleading and erroneous caused by information on the
Trip.com platform. These failures directly impacted on my interactions with
both EasyJet and SunExpress. 5) Request for Full Refund and
Additional Costs: §
To
address the financial and emotional losses caused by Trip.com’s misleading
information and errors, I kindly request the following resolutions: ·
Reimbursement
of all additional expenses incurred due to the errors, £197.94 + £621.75 =
£819.69, totaling £819.69, (excluding legal and analysis fees)
inclusive of £3,550.00 + £7,087.50 + £1,690.00 + £8,500.00 = £20,827.50
in legal fees. ·
Confirmation
of reimbursement for all fees, currently estimated £21,647.19 a) Improved Transparency and
Communication: ·
For
Trip.com and EasyJet as well as Sunexpress Airlines to all implement within
their advertisements, e.g. “Website Based And Other”
that of better detailed text-based explanations, alongside visual guides for
baggage policies and other booking elements to prevent future
misunderstandings and this is to include clear, visible information regarding
what additional payments include, with no hidden costs. “Reasons &
Examples To Why Are Provided Below!” b) Future Policy Changes: ·
A
commitment that is adhered towards to ensuring all customer interactions meet
Higher Standards of clarity and transparency, supported by improved training
for customer service teams, for all issued raised in this Claim Letter. c) Compensation for Emotional
Distress:
“Exhibit: M” ·
Compensation
for the undue stress, inconvenience, and disruption caused to myself and my
travel partner, significantly impacting on the quality of our holiday and
afterwards. 1) Booking Hotel & Flight
with Transport to the Airport ·
On
December 18, 2024, I booked a round-trip flight from Antalya to
London through ‘Trip.com.’ During the booking process, I selected and paid £44.70
for an additional 15kg suitcase allowance, ensuring it was explicitly
booked in my name to avoid any misattribution. This payment, as per
the website, was understood to cover both outbound and return journeys. At
the same time, I also booked a hotel for myself and a companion to ensure
seamless arrangements for our holiday. §
Caption For Receipt: £216.90. Exhibit: A: “Trip.com”-19-12-24-1020.
‘As Exhibited in Enclosures below!’ ·
On
21st of December 2024, we booked a cab well in
advance of our departure date of 08th of January 2025, to
ensure timely arrival at Gatwick Airport. This was necessary as the Brimsdown
Train Station, what is my closest Train Station, did not have any early
trains running to London Bridge to connect us to Gatwick. Booking the cab was
our only viable option, and the travel arrangements were arranged by Trip.com
for both the departure and return journeys. ·
We
are not claiming reimbursement for after arriving at Gatwick Airport and
leaving to travel home as it was missed due to train delays, and this is
explained in further detail below! The taxi was book and cost £51.50 each way
as Exhibited below. §
Taxi Fare: £51.50 Exhibit: B: Taxicode - Book and Compare Taxi,
Minibus, and Coach Hire Prices. ‘As Exhibited in Enclosures below!’ §
Web linked: Taxicode • Book
and Compare Taxi, Minibus and Coach Hire Prices ·
Additionally,
using omio.com, we booked train tickets from London Bridge to Gatwick Airport
for £53.40, as this provided us with a smooth and straightforward
connection. § Train Fare: £53.40 Exhibit: C:
OMIO-23-12-1439. ‘As Exhibited in Enclosures below!’ § Web linked: https://www.omio.com 2) Leaving My Home in a Cab on
the 08th of January 2025. ·
Before
the cab arrived, I printed all receipts out twice that would be needed. The
cab arrived at my home in time for us to leave and arrive at London Bridge
Station at the correct time. The cab driver was friendly. 3) At London Bridge Train
Station ·
As a Note: We waited for the train to arrive and ordered some food
from Greg’s, which was nicely located in the train station, until it was time
for our departure to Gatwick Airport. Once on the train, we soon arrived at
the airport with our two small suitcases and additional larger luggage. The
train ride was on time and had pleasant scenery along its route. 4) Outbound Journey: Gatwick
Airport “Inside the Airport” ·
Everything
started to go awry once we stepped inside Gatwick Airport, as our minds began
to process everything that followed. The travel information boards hung from
the ceiling, displaying our departure gate number along with other crucial
details. As we noticed the screens, we both hurried to a position where we
could see the text clearly. It quickly became a game of wits to see who could
determine our gate number first. My friend said the gate number before I did,
and I pointed out that I had already seen it on the way into the airport. ·
We
rushed over to the gate and found the "EasyJet"
section. As we queued, I placed my larger suitcase onto the conveyor belt
where it would be weighed and checked in. We believed we could watch the
suitcase travel along the short conveyor system, disappearing into a
concealed area, where the trusted staff would oversee it for security before
loading it onto our plane. However, as I touched my passport to the machine
as requested, it denied my authorisation and asked me to pay an additional £40.
I quickly thought over the situation and quietly said to my travel
partner … ‘Here We Go, It’s Not Working,’ “The Baggage
Check-In Process Failed.” she looked into my eyes, and I
quickly reassured her that, "I Paid For It Already." ·
To
rectify the situation, I asked my travel partner to kindly seek help from an "EasyJet"
assistant. While she walked away, I rushed to pull out my phone to show the
emails and receipts to whoever could assist us. I also managed to rummage
through the printed documents I had prepared earlier. ·
My
travel partner soon returned with an "EasyJet" staff
member. I was 100% sure I had paid for the service through the "Trip.com"
website, and I quickly logged into my phone to show the receipts. The staff
member began to assist us by reviewing the system I had just used. She
explained that the large suitcase had not been booked onto the plane because
the payment had not gone through. We shared our receipts with her, hoping to
prove our point, but she informed us that "Trip.com,"
our booking advisor, had misled us into thinking we had paid for baggage
when, in reality, we had only paid for the allowance to carry an extra
suitcase, which was not reflected in their systems. ·
She
attempted to fit the suitcase in a measurement area and noted that it would
barely fit, reassuring us, she advised us to hurry upstairs to check
ourselves and our luggage in again. After hearing this, we rushed upstairs in
the airport to check in at customs, hoping to make it to our departure gate
before it closed, next after hearing this we both hurried upstairs into the
airport to book ourselves and our luggage into customs so, we could then head
off to our departure gate in time. ·
At
the passport check-in stage, we scanned our passports and were granted access
to the next section of the airport. However, as we approached the conveyor
belt to place our suitcases on it, staff stopped us and informed us that we
could not take the larger suitcase this way. We explained what we had been
told by the staff member downstairs to bring it up here, but this member of
staff who was the Second Airport employee reiterated his decision. He
insisted that we had to go all the way back downstairs and essentially repay
for the luggage. He urged us to hurry, as we needed to return upstairs and
start queuing all over again. ·
We
dashed back downstairs, found the same woman who had helped us earlier, and
she rushed us to the machine. We placed the bags back onto the conveyor,
checked in the suitcase again, and ended up paying another £40. §
Caption For Receipt: £40:00 Exhibit: D: “EasyJet”-09-01-25—1051.
‘As Exhibited in Enclosures below!’ 5) Stuck Inside Of The Airport
And A Missed Flight ·
We
then had to run back upstairs into the airport for the second time and go
past the passport ID check-in stage to reach the departure gate, only to find
it closed through no fault of our own. We had done everything on time and
correctly, even paying additional fees, but we were both misinformed at the
airport due to the errors caused by the “Trip.com” website, but
unfortunately, this was not made clear to us until we were back home. After
reaching the Departure Gate and discovering it was closed, things worsened
for us as we realised that we were then trapped in the airport. It turned out
that nobody other than staff could exit the airport's departing section where
we were confined; we were stuck within the building, as this is standard
procedure unless you have boarded a plane and departed. ·
We
tried to grasp the situation, but our efforts yielded no positive results.
Not only had we missed our flight, but now we were also trapped in the
airport. Looking around, we wandered in and out of the duty-free shops,
asking different staff for help, but no one could assist us as they only
worked for those departments. As we continued searching for someone who could
advise us, it became increasingly frustrating as “Airport Staff”
seemed to be hidden from our view. ·
After
some time wandering around, we came across another family with children. We
exchanged our frustrations and realised they had missed the same flight as us
as well. Together, we decided to work as a team to find a way out of the
airport. Eventually, we spotted an airport cleaner who was working nearby.
Everyone rushed over to him, trying not to overwhelm him with our worries. He
knew the answers we desperately needed and advised us to go to the only “Information
Desk” that was open. ·
Once
we found the “Information Desk,” we realised it was a “British
Airways Information Desk.” To our dismay, there were no staff present
to assist us. I could see two other families already queuing in front of us.
Knowing this was the only Information Desk available in the airport and being
for “British Airways” it became a troubling realisation for us,
as after what felt like an eternity, ended as a British Airways staff member
finally arrived, and we awaited our turn, to speak about our concerns. ·
The
lady greeted us by saying, "Hello, can I help you?"
We explained our predicament, only for her to say, "Sorry, we
cannot help you as we are; “British Airways” and not “EasyJet,” Stepping back from the queue, we found
ourselves unsure of what to do next while stuck inside of the “Gatwick
Airport.” I decided to keep my eyes on the only staff member we could
see, who was the lady at the British Airways information desk. The rest of
the group continued to wonder around asking, other staff members for help
about how to get out of the Airport, but anyone they approached just sent
them back to the British Airways desk, to where I was standing. ·
I
stayed close, watching the lady at the desk, and after some more time I
finally approached her, I politely asked, "Please, can you help us
by contacting someone?" She responded, "Wait there,
and I will contact someone from EasyJet, as all their offices are on the
other side of the airport." After a moment, she informed us that
someone would be on their way to collect us. ·
Eventually,
an EasyJet assistance personnel member arrived and explained that “They
Never Have Staff On the Departure Side Of Gatwick Airport,” and that
their offices were on the other “Return Side.” He reassured us
that he would take us to our luggage and then to their offices, where we
could speak with a “EasyJet” supervisor who might be able to
put us onto the next flight. ·
After
a long walk and collecting our language, we arrived at the other side of the
terminal where EasyJet staff and offices could be found then we were directed
into the terminal and told to approach, other “EasyJet” staff,
and ask to see the supervisor. Once we did this those staff tried to advise
us away from them, but we all reiterated, as we explained that we were told
to ask them for further advice. We and the family who had missed the plane
with us were all then told by the “EasyJet staff” to wait for a
person in a blue suit to be seen and approach him or her as that will be the
supervisor. We spotted a man in a blue suit sooner than expected and
approached him, but lacking the energy to rush to him as we did with the
airport cleaner. Another staff member attempted to stop us again, but we
explained that we needed to get to the supervisor before he disappeared. The
staff member replied, "Well, you better hurry up then." ·
We
explained everything to the supervisor, and I asked if we could be placed on
the next flight since this was not our fault. The EasyJet supervisor stated
he would charge us £110 each. We explained again that this was
not our fault and that we had received erroneous information regarding our
luggage. He continued to insist that we must pay and began typing on his
computer. He also requested the names of both the male and female EasyJet
staff members from earlier, who had sent us on this wild goose chase.
According to his records, we had not paid for any baggage at all and demanded
proof that we had “Paid Twice.” I showed him my receipts and
reiterated that I could not identify the staff members, stressing the
importance of getting on a flight as I had a dental appointment. ·
After
some deliberation, he accepted that what we were saying was true. He then
informed us that there would be no more flights from Gatwick to Antalya until
January 10, 2025, and that the next available flight would be
at 8 Am on that date. However, he offered to place us on a flight from
“Luton Airport” if we could get there within the next “Two
Hours.” I questioned whether it was feasible to reach Luton Airport
without a plane or a car in time and he replied that it would be a very tight
fit. ·
The
EasyJet supervisor then began typing on his keyboard to change our flights.
He assured us that he had booked our luggage onto the plane. I asked if the
luggage was booked for both the outgoing and return flights, and he confirmed
it was. He instructed me to take a screenshot of his computer, and we then
began our hurried journey to Luton Airport. § Caption For Receipt: Exhibit: E: “EasyJet”
Supervisor Manager Computer Screenshot. ‘As Exhibited in Enclosures
below!’ ·
Change
of flight booking and receipt of paid for seats 0102 HK and 0202
HK and luggage. ·
Also,
notice the numbers “1” and “2” after the # hash
key, in the “EasyJet” Supervisor Manager Computer Screenshot,”
as these represent the three suite cases that we had to pay again for. ·
There
is also another fact being that in the “EasyJet” Supervisor Manager
Computer Screenshot,” the seats were put apart from one to the other,
when they were paid to be beside each other, as invoiced below… Seats 0102
HK and 0202 HK. a) Paid Seats: £10.10
x2 b) Paid carry-on-Baggage: £
40.50 x1 c) Auto-Check-In: £1.50x4 d) Paid Flights, Total Paid:
£216.90 e) Caption For Receipt: Exhibit: F: “Trip.com”
invoice of purchases. ‘As Exhibited in Enclosures below!’ f) Caption For Receipt: Exhibit: G: This is a text
version extracted from the image above of the quoted invoice. ‘As
Exhibited in Enclosures below!’ g) Total Paid £216.90 ·
Also,
“Ticket Fare” and “Taxes & Fees” are unfairly
both grayed out in this section of the website as captioned by us. 6) To Luton Airport from
Gatwick ·
We
had to rush to Luton Airport from Gatwick by use of the Gatwick Airport
Shuttle, which operates frequently and provides a quick and convenient way to
transfer between the two terminals. The Terminal Shuttle was free, but the
train to Luton was not and cost us an additional £23 each. §
Caption For Receipt: £23.00 + £23.00 = £46.00. Exhibit:
H: Train Tickets X2 from Gatwick Airport to Luton Airport. ‘As
Exhibited in Enclosures below!’ 7) Once at Luton Airport ·
Once
at the airport of Luton we needed to get food and drink at an additional cost
and the receipts are included from Burger King, this was while we were
stationery inside of the terminal awaiting and is quoted for two as requested
back in compensation. §
Caption For Receipt: £23.00. Exhibit: I: Food and Drink Expenses:
Luton-Airport-BurgerKing-09-01-25 -1051. ‘As Exhibited in Enclosures
below!’ 8) Return Journey: Antalya
Airport “On The Way Home” ·
Brief Description: On 12th
of January 2025, the Flight from Antalya to Gatwick was with “SunExpress
Airlines” and we were Traveling back on 12th of
January 2025! I had prior booked the flights when at home and from “Trip.com’s”
Website and within that site, I specifically navigated to a section in
Trip.com’s website where they sold to me as titled an “Additional
Baggage Allowance,” and this detail became central to the return
section of our travels also due my interaction with the “SunExpress
Airline” staff as I attempted to check in. ·
What Happened: On our return home we received a prompt pickup from our
hotel by the Dentafly cab, we arrived at the airport with plenty of time to
spare. However, when we approached the check-in counter to register our
suitcases, a staff member from “Sunexpress” informed us that we
needed to pay an additional fee for our baggage. ·
We
presented all our receipts to the staff member, explaining that a manager at
Gatwick had previously provided us with a screenshot from his system. He had
assured us that all our luggage was accounted for, including the return
journey, when he transferred us from Gatwick to Luton. The staff member,
however, insisted that the booking agent had only covered the cost of the
tickets, which were £30 each, and suggested we should resolve the
issue with Trip.com after our flight. ·
Adding
to our understanding of that present time, she clarified that the booking
agent had not paid for any luggage on the return trip, only for the outbound
journey. She displayed plastic cards showing various suitcase sizes and
weights, with associated fees for each option. “I Pointed Out That Our
15kg Bag Was Incorrectly Classified In The Free Baggage Section Rather Than
As Carry-On.” Additionally, I noted that “We Had Paid For One
Carry-On Bag For Both Legs Of The Trip,” but “The Return
Segment Was Mistakenly Attributed To A Second Passenger Departure Rather Than
Myself, In The Free Section After Paying For It.” ·
Despite
our explanations and evidence of the booking error made by “Trip.com,”
she still required an additional payment, and I had no choice but to comply.
At the time we were not fortunate to get justice about paying all these
additional fees, as we still had not completely worked out what had happened
until I got home and done a review and analysation. The “Sunexpress”
assistant offered a discounted rate for our “Two Small Suitcases That
Was Our Personal Items,” and “One Larger One, As Carry-On
Baggage” at an additional cost of £69.63. § Clarified Account of the
Baggage Issue: 1+
Initial Booking on Trip.com: a. Two 15kg Bags Added to
"Free Baggage Allowance": ·
During
the booking process, two 15kg bags were categorised under "Free
Baggage Allowance," but Not the "Paid-For"
section, unrecognised by us and at no fault of our own. b. Website’s Misleading Layout: ·
Trip.com’s
division of "Free Baggage Allowance" and "Paid-For
Baggage Allowance" into separate sections in their website
caused significant confusion. This layout made it unclear that the 15kg
baggage purchased should have also been recorded under "Paid-For-Section" c. Misinterpretation of Free
Allowance: ·
The
website displayed 15kg added under "free," creating
the assumption that this allowance applied to both outbound and return
journeys. At the time, it wasn’t evident that EasyJet already permits 15kg
for free. 2+
Additional Confusion Before Payment: a. Faulty EasyJet Video Link: ·
Attempting
to verify details using EasyJet’s video only added to the confusion as the
link provided on their website did not function properly. b. Incorrect Classification of
Purchased Baggage: ·
It
seemed as if the 15kg bag, which was intended to be categorized under "Carry-On
Baggage" as “Paid For,” after I purchased it was
instead incorrectly placed in the free section, but due to the paid for and
free section being divided across the webpage concluded to there only being a
free section after payment of my additional baggage, which seemed as if it
included free and paid for details. This misplacement of the “Paid
For,” and “Free Baggage
Allowance,” which are divided into separate sections of the webpage,
suggested that the baggage allowance had been fully accounted for, despite it
being a booking error and there being no payment for baggage in the paid for
section once paid for and the additional issue of there being two different
sections in different places of the website page. 3+
Discovery of the Issue During Travel: a. Empty Bag on Outbound
Journey: ·
The
15kg bag was left empty during the outbound leg and was intended for gifts
and presents to be carried back on the return journey. b. Return Journey Mistake: ·
Upon
returning, it was discovered that the 15kg allowance purchased had not been
correctly added to the itinerary as it should have been. Although the
purchased allowance was confirmed during booking, it did not appear in any
rightful places in the travel documents or booking system. c. Mistaken Belief in Platform
Efficiency: ·
The
assumption was that Trip.com would manually rectify discrepancies as part of
their service commitment. Unfortunately, “This Intervention Never
Occurred.” ·
We
initially believed this issue to be a part of the standard booking process,
due to time. We assumed that Trip.com, as part of their commitment to
providing quality service, would intervene manually to ensure the accurate
inclusion of the purchased baggage allowance in the system at some stage of
time. Unfortunately, this did not happen, and Trip.com failed to meet our
expectations for service quality, leaving the issue unresolved. 4+
Incident at Antalya Airport: a. Misleading Display by
SunExpress Staff: ·
At
Antalya Airport, a SunExpress staff member provided plastic cards that showed
suitcases could not qualify as personal items or carry-on baggage. These
further contradicted their own policies and caused confusion. b. Demand for Additional
Payment: ·
Despite
evidence of prior payment and explanation of Trip.com’s error, SunExpress
still required an additional £69.63. Although a discount was provided,
the payment was unfairly unavoidable. c. Disregard for Paid Baggage: ·
The
staff member insisted on charging for the small suitcases and the larger 15kg
bag, due to them all being suitcases and was very adamant about this. ·
The
Larger 15kg was the only suitcase that should have been properly
classified as carry-on baggage under the paid-for section, but it was not. In
the itinerary, it states: “Return Flight 1 Piece Per Person, 4kg Each.
Our Small Suitcases Were Well Within The Permitted Size And Weight Limits,”
for small personal carry-on baggage. Despite this, the SunExpress staff
ignored this detail, and the supporting evidence presented, continuing to
request additional payment as they were all suitcases and the larger one not
being registered. This action compounded the financial burden already
incurred due to Trip.com’s initial mismanagement and the systemic lack of
proper communication. 5+
Post-Journey Realizations: a. Understanding of Free
Allowance: ·
After
the trip, it was understood that EasyJet allows 15kg under the free baggage
allowance regardless, meaning the purchased allowance should never have been
classified as "Free" nor was it classified as “Paid-For” even aloe it
had. b. Systematic Failure: ·
Trip.com’s
booking and communication failures resulted in avoidable financial losses and
logistical challenges. The platform’s misclassification and lack of clarity
contributed significantly to the issues encountered. Additional Costs Related to Baggage and Travel:
a) Other key issues identified
include: 1+
Lack of Detailed Breakdown: Trip.com failed to
provide an itemized breakdown of taxes, fees, and surcharges during the
booking process, leaving customers unaware of what they were paying for. 2+
Inconsistent Information: The "Farecards"
displayed during the booking process varied between searches, causing
significant confusion about what was included in each fare option. 3+
Misleading Practices: The reliance on visual aids without clear textual
descriptions suggested additional fees unnecessarily, creating further
confusion. 4+
Impact on Passengers: These hidden costs imposed unexpected financial burdens
on passengers, contributing to a negative overall experience. ·
Trip.com
failed to provide a detailed breakdown of these fees, leaving customers
unaware of what they were paying for. b) Request for Hidden Taxes
and Fees Resolution:
·
I
would like to inquire about the specific breakdown of the taxes and fees, as
this information is not readily available on your website. Please let me know
how this discrepancy can be resolved and provide me with a detailed breakdown
of the charges. I have included screenshots of these "Farecards"
and included them below for your reference. 2) Inconsistent Baggage Policy
Presentation: ·
The
baggage policy relied on color-coded icons and generic labels, which were
inconsistent and failed to clarify key details. ·
A
critical error occurred when the additional baggage allowance purchased for
my trip was not correctly reflected in airline systems. This led to extra
charges at Gatwick £40.00 and Antalya £69.63. 3) Baggage Policy Manipulation
of Personal Items and Carry-On Policies: a) Baggage Policy
Manipulation ·
Travel
agents and booking platforms, including Trip.com, frequently manipulate
customers into believing they need to pay for any suitcase to be brought on
holiday. This manipulation is achieved through: 1+
Misleading Visual Aids: Depicting only rucksacks
as to being allowed for use when carrying on an airplane Personal Items,
creating a false impression that suitcases are not permitted without extra
fees. 2+
Lack of Clear Text Descriptions: Failing to provide clear
text-based explanations that suitcases are allowed as carry-on baggage for
the use of personal items and vice versa. ·
Airline
policies for "99%" of carriers generally allow a
range of “Personal And Carry-On Items” including “Small,
Medium, And Large Suitcases” provided they meet “Weight And
Size Regulations.” Misleading representations on booking platforms
lead passengers to believe otherwise. ·
Uniform Manipulation Across Platforms: The systematic use of
these practices by booking agents creates widespread confusion and often
results in passengers incurring unnecessary fees. ·
The Video Link That Did Not Work
in EasyJet’s Website but I Got It Too Anyways: § Extract for “EasyJet”: Exhibit A1, above! ·
Contradicting information is
advertised in “EasyJet’s” “webpages” and “Video,” as demonstrated in the “Trip.com
Customer Experience and Service Evaluation.” 4) Service Discrepancies: ·
Services
purchased through Trip.com did not align with the expectations set during the
booking process. For instance: a. The baggage allowance was
advertised as covering both legs of the trip but was only applied to the
outbound journey. b. Customer support failed to
resolve these issues promptly or provide sufficient assistance, leading to
further inconvenience and financial losses. 5) Negative Customer
Experience: ·
The
user experience on Trip.com was riddled with inconsistencies, such as: a. Critical policy updates or
terms communicated via small pop-ups that were easy to miss. b. Lack of a clear escalation
path to resolve errors encountered during the booking process or at the
airport. 6) Conclusion: ·
In
conclusion, this section highlights the need for transparent, clear, and
accurate communication regarding baggage policies. Providing specific
examples, consistent textual descriptions, and eliminating deceptive visual
aids as this will help prevent confusion and ensure a fair travel experience
for passengers. Impact Statement Exhibit: M 1) Suffering and Loss The events surrounding this
trip have profoundly affected both my travel partner and me, leading to
significant emotional, physical, and financial distress. These impacts,
caused solely by errors, mismanagement, and misinformation from service
providers, have continued to affect us long after the trip, resulting in
undue stress and discomfort. ·
Stress and Anxiety: a.
Repeated
baggage issues and misinformation caused overwhelming stress throughout our
journey. b.
The
anxiety of potential additional fees, flight disruptions, and lack of clear
assistance disrupted our ability to enjoy the holiday. ·
Financial Strain: a. Cumulative Unexpected Costs: Including baggage fees
(£69.63 + £40), transportation (£46), and food (£23), have imposed
a heavy burden on us, escalating a total of out-of-pocket losses to £621.75,
excluding legal and analysis fees. ·
Disruption and Inconvenience: a.
Incorrect
baggage information and errors in communication disrupted our planned
itinerary, leading to missed flights, emotional turmoil, and delayed
resolutions at airports. b.
Being
trapped within airport departure zones, with limited resources and
unresponsive staff, added to the distress. ·
Emotional Distress and Physical Discomfort: a. Lack of support and
recurring misinformation triggered feelings of helplessness, compounded by
frustration while managing unexpected disruptions. b. Long hours at the airport
without rest led to severe physical exhaustion and discomfort. 2) Ongoing Financial and
Emotional Toll The ramifications of the
trip's failings did not end upon returning home. Since 12th January
2025, I have dedicated extensive time and energy toward addressing
the resulting injustices, exacerbating my financial and emotional strain: ·
Emotional Impact: a.
The
constant reminders and necessity to review painful events have prolonged the
emotional strain initially caused during the trip. b.
Pursuing
justice has interrupted my daily life and personal well-being. ·
Financial Impact: a. Efforts to recover
compensation for the ongoing costs, coupled with unpaid legal fees totaling £12,327.50,
highlight the extent of the financial losses incurred. 3) Daily Compensation Rate To further illustrate the
extent of the stress endured while seeking resolution, I present the
following: ·
Stress Compensation Fee Calculation: a. Daily Fee: £50 (representing the
mental/emotional toll). b. Total Days Worked Under
Stress: 60 (from 12th
January 2025 to 12th March 2025). c. Subtotal: £3,000 (currently not
being charged). This fee aligns with my
legal rights under the “Consumer Rights Act 2015 and FCA Regulations,”
which protect consumers against unfair practices. 4) Cited Laws Supporting the
Claim 1+
European Regulation (EC) No 261/2004: ·
Addresses
rights to compensation for delayed/canceled flights, establishing the
importance of operational clarity and reimbursement for incurred losses. 2+
Consumer Rights Act 2015: ·
Mandates
that service providers communicate transparently and avoid unfair practices
that cause consumer harm. 3+
Financial Conduct Authority (FCA) Standards: ·
Regulates
the conduct of claims management services, ensuring providers meet high
ethical standards. These provisions reinforce
my entitlement to reimbursement for financial losses and fair compensation
for the emotional and physical toll endured due to service failures. 5) Request for Resolution In light of the above: a. I request the reimbursement
of the total financial losses incurred, amounting to £21,647.19 (Including
Legal And Analysis Fees But Not Stress UpToDate!). b. I request immediate
implementation of the measures outlined, including improved transparency and
customer communication 06. Key Points
Supporting My Position 1) Misleading Information: ·
The
advertisement and receipt secured for "Additional Baggage
Allowance" and therefore led me to believe I had secured a
larger suitcase. 2) Consumer Protection Laws: ·
Information
presented on your platform did not fulfill requirements for accuracy and
clarity. 3) Terms and Conditions Review: ·
Inconsistencies
in advertised baggage allowances between flights raise questions about
compliance. 4) Exceptional Circumstances: ·
Errors
on “Trip.com’s” part led to significant financial losses beyond
the cost of the original flight. 5) Customer Service Resolution: ·
Addressing
this situation fairly is crucial. ·
From
the comprehensive analysis of the provided content, there are 33 distinct
wrongs explicitly mentioned or implied. Below is the complete list of all
these wrongs and their corresponding explanations: Comprehensive
Table:
01. Misleading
Booking Process 03. Taxi-Fare to
London Bridge 04.
Then-Train-Tickets to Gatwick Airport 05. Baggage Fee
at Gatwick EasyJet 06. Missed
Flight from Gatwick 07. Trapped in
Gatwick Airport 08. Interaction
with EasyJet Supervisor 09. Rebooking
Flight to Antalya from Luton 10. Train
Tickets from Gatwick to Luton 11. Food
Expenses at Luton Airport 12. Hotel Costs
Due to Disruption 13. Return
Journey Baggage Fee Antalya Airport 17. Professional
Website Analysis Fees 18. Trip.com’s
Website Design Flaws
07. Calculating Our Losses While At Home After our trip, I
meticulously reviewed all travel-related expenses, legal fees, and
administrative efforts undertaken to document and pursue this claim. Below is
a comprehensive breakdown: 1) Summary of the Claim Based on the
detailed breakdown and the combined calculation, the compensation claim
includes the following: ·
Trip.com & Airlines Claim: Total Compensation = £21,647.19 2) Breakdown of Client
Financial Losses a) Trip.com Booking (Flights
and Services) ·
Cost
of round-trip flights and additional baggage allowance booked on Trip.com. ·
Caption
for Receipt: Exhibit A: “Trip.com”-19-12-24-1020 Total:
£216.90. ‘As Exhibited in Enclosures below!’ b) Taxi Fares for Airport
Transfers ·
Cost
of a cab to Gatwick Airport booked via Taxicode. ·
Caption
for Receipt: Exhibit B: Taxicode - Book and Compare Taxi, Minibus, and Coach
Hire Prices
Total: £51.50. ‘As Exhibited in Enclosures below!’ c) Train Tickets to Gatwick
Airport ·
Tickets
booked via OMIO to connect from London Bridge to Gatwick. ·
Caption
for Receipt: Exhibit C: OMIO-23-12-1439 Total: £53.40. ‘As Exhibited in
Enclosures below!’ d) Additional Baggage Fee at
Gatwick Airport ·
Payment
made at Gatwick Airport due to Trip.com’s failure to register the additional
baggage allowance. ·
Caption
for Receipt: Exhibit D: EasyJet-09-01-25 Total: £40.00. ‘As Exhibited in
Enclosures below!’ e) Train Tickets from Gatwick
to Luton Airport ·
Additional
transportation costs incurred due to the missed flight at Gatwick. ·
Caption
for Receipt: Exhibit H: Train Tickets X2 (£23.00 + £23.00) Total:
£46.00. ‘As Exhibited in Enclosures below!’ f) Food and Drink Expenses at
Luton Airport ·
Expenses
during the extended wait for a rescheduled flight. ·
Caption
for Receipt: Exhibit I: Luton-Airport-Burger King-09-01-25 Total:
£23.00. ‘As Exhibited in Enclosures below!’ g) Additional Baggage Fee at
Antalya Airport ·
Payment
made upon returning to London for incorrectly classified baggage. ·
Caption
for Receipt: Exhibit J: Antalya Airport Baggage Fee Receipt Total:
£69.63. ‘As Exhibited in Enclosures below!’ h) Hotel Fees During Delayed
Travel (January 8–12, 2025) ·
Cost
of accommodation during disruptions. ·
Caption
for Receipt: Exhibit L: Expedia Receipt for £120.32 Total:
£120.32. ‘As Exhibited in Enclosures below!’ § Subtotal (Without Legal
Fees):
£216.90 + £51.50 + £53.40 + £40.00 + £46.00 + £23.00 + £69.63 + £120.32 = £621.75. 3) Legal Fees Breakdown for
Trip.com Compensation Claim a) Detail for Claim
Submission:
·
Legal
Costs and Reimbursement as a Litigant in Person. ·
As
a litigant in person actively managing this claim, I am asserting my legal
right to recover costs associated with the extensive work required to pursue
fair resolution. This claim is in accordance with the principles outlined
in “Rule 46.5 of the Civil Procedure Rules (CPR)
in England and Wales,” which recognize the entitlement of
litigants in person to reasonable costs. ·
The
details of my claim include: b) Work Conducted: ·
Research
into applicable laws, regulations, and consumer protection standards relevant
to this case. ·
Preparation,
organization, and submission of claim materials, including correspondence,
evidence, and financial statements. ·
Responses
to communications and addressing feedback from the involved parties. c) Hours Worked: ·
“383
Hours,” for
Trip.com & Co’s case files and these hours are calculated based on
diligent record-keeping and time tracking, with a breakdown provided for
transparency. d) Compensation for Effort: ·
Standard
hourly rate for
litigants in person as prescribed under the CPR. ·
Adjustments
for overtime hours incurred due to the complexities and delays in this
matter. 4) Supporting Evidence: ·
Comprehensive
logs of hours worked, correspondence exchanged, and evidence compiled. ·
Proof
of expenses incurred, such as fees for printing, administrative tasks, and
disbursements directly related to this claim. 5) Summary of Actions Taken a) Researching Legal Rights
and Consumer Protection Laws ·
Extensive
time spent researching consumer protection laws and regulations applicable to
this case. ·
Costs
incurred for accessing legal resources and materials. b) Gathering and Organizing
Evidence ·
Time
invested in gathering, organizing, and presenting evidence to support my
claim. ·
Expenses
related to printing and compiling documentation, including receipts and
screenshots. c) Drafting and Submitting
Correspondence ·
Time
spent drafting formal complaints, correspondence, and resolution proposals. ·
Costs
for postage, printing, and administrative tasks. 6) Explanation of Hours Worked
and Timeline. “Dates Accounted For!” a) Initial Booking and
Departure: 1. 18th December 2024 (booking
date) - 8th January 2025 (departure date) b) Travel Issues Encountered: 2. 8th January 2025 - 9th
January 2025 (during the journey from London to Antalya) c) Missed Flight and Airport
Ordeal: 3. 9th January 2025 (missed
flight at Gatwick Airport and subsequent issues) d) Alternative Flight and
Travel to Luton: 9th January 2025 - 10th
January 2025 (travel from Gatwick to Luton and flight to Antalya) e) Return Journey: 4. 12th January 2025 (return
flight from Antalya to Gatwick) §
From
12th January 2025 to 12th March 2025, it's exactly 60 days, during which I
worked every day. Out of these 60 days, I took 6 hours off for hospital
appointments. My working hours are as follows: 7) Daily Work Timeline: ·
For
14 days, working 14 hours/day = 196 hours. ·
For
16 days, working 15 hours/day = 240 hours. ·
For
13 days, working 17 hours/day = 221 hours. ·
For
20 days, working 14 hours/day = 280 hours. 8) Summing Up Total Hours: ·
196
+ 240 + 221 + 280 = 937 hours. 9) Subtracting Hospital
Appointments: ·
937
- 6 hours = 931 total hours worked. 10) Splitting 931 Hours Across
Three Claims: a) Trip.com & Airlines
Claim: ·
Total Hours: 931×(355861)≈383931 \times
\left(\frac{355}{861}\right) \approx. 383 ·
Night Shift Hours: 383×(48355)≈52383 \times
\left(\frac{48}{355}\right) \approx. 52 ·
Overtime Hours: 383×(175355)≈189383 \times
\left(\frac{175}{355}\right) \approx. 189 ·
Regular Hours: 383×(132355)≈142383 \times
\left(\frac{132}{355}\right) \approx. 142 b) Southern Rail &
Thameslink Claim: ·
Total Hours: 931×(290861)≈313931 \times
\left(\frac{290}{861}\right) \approx. 313 ·
Night Shift Hours: 313×(38290)≈41313 \times
\left(\frac{38}{290}\right) \approx. 41 ·
Overtime Hours: 313×(145290)≈157313 \times
\left(\frac{145}{290}\right) \approx. 157 ·
Regular Hours: 313×(107290)≈115313 \times
\left(\frac{107}{290}\right) \approx. 115 c) Dentafly Clinic Claim: ·
Total Hours: 931×(216861)≈235931 \times
\left(\frac{216}{861}\right) \approx. 235 ·
Night Shift Hours: 235×(30216)≈33235 \times
\left(\frac{30}{216}\right) \approx. 33 ·
Overtime Hours: 235×(110216)≈120235 \times
\left(\frac{110}{216}\right) \approx. 120 ·
Regular Hours: 235×(76216)≈82235 \times
\left(\frac{76}{216}\right) \approx. 82 11) Minimum Wage Calculation a) Total Hours for Trip.com
Claim: ·
Total Hours: 383 b) Minimum Wage Rate: ·
Assuming
the minimum wage rate is £10.90/hour. c) Total Compensation: ·
Total
Compensation = Total Hours ×\times Minimum Wage Rate ·
Total
Compensation = 383 hours ×\times £10.90/hour = £4,174.70 12) Quarter Solicitor Fee 5. The quarterly solicitor fee
represents 25% of the total legal fees incurred. 13) Calculation Example: ·
If
total legal fees are £2,000: a) Quarter Solicitor Fee =
Total Legal Fees ×\times 25% b) Quarter Solicitor Fee =
£2,000 ×\times 0.25 = £500 14) Trip.com & Airlines
Claim (383 hours) a) Regular Rate (£25/hour): ·
Regular Hours: 142 hours ·
Calculation: 142 hours × £25/hour = £3,550.00 b) Overtime Rate (£37.50/hour): ·
Overtime Hours: 189 hours ·
Calculation: 189 hours × £37.50/hour = £7,087.50 c) Night Shift Rate
(£32.50/hour): ·
Night Shift Hours: 52 hours ·
Calculation: 52 hours × £32.50/hour = £1,690.00 15) Total Compensation ·
Regular Rate: £3,550.00 ·
Overtime Rate: £7,087.50 ·
Night
Shift Rate:
£1,690.00 ·
Total Solicitor Fees (Trip.com): £12,327.50 16) Verification and Evidence a) Solicitor Fees in London,
UK: ·
Average Hourly Rate: £150 to £600 per hour. ·
Reference: The Law Society. ·
The
Law Society ·
https://www.lawsociety.org.uk/ b) Minimum Wage in London, UK: ·
Current Minimum Wage: £10.90 per hour (April 2024). ·
Reference: UK Government. ·
UK
Government - Minimum Wage Rates ·
https://www.gov.uk/national-minimum-wage-rates c) Printing Costs: ·
Estimated Cost per Page: £0.10 (including paper,
ink, and printer maintenance). ·
Calculation: Total printing costs = Cost per page x Number of pages
printed. ·
Example Reference: Printing Cost Calculator ·
https://www.printingcostcalculator.com/ 17) Expense Sheet for
“Trip.com” Broken Down into Three Compensation Claims a) Printing Costs Split by
Claims
b) Electricity Costs
18) Revised Electricity Costs ·
Total Weekly Electricity Cost: £40.00 ·
Duration: From 12th January 2025 to 10th March 2025 = 58 days = 8
weeks + 2 days a)
Cost for 8 full weeks: £40 × 8 = £320.00 b)
Cost for 2 additional days (2/7 of £40): £40 × (2 ÷ 7) = £11.43 c)
Total Electricity Cost for the Period: £320.00 + £11.43 =
£331.43 19) Adjusted Usage Breakdown ·
Personal Usage: £331.43 × 4% = £13.26 ·
Printer Usage at Work: £331.43 × 5% = £16.57 ·
Computer Usage at Work: £331.43 × 55% = £182.29 ·
Lighting and Utilities at Work: £331.43 × 36% = £119.31 20) Splitting Across Three
Claims ·
The
electricity costs are distributed proportionally based on workload: a)
Trip.com: 40% b)
Southern Rail: 30% c)
Dentafly Clinic: 30%
21) Final Electricity Costs Per
Claim
22) Verification Notes a) Personal Usage: Reduced to 4% to account
for minimal personal impact. b) Printer Usage at Work: Reduced to 5% for lower
demand. c) Computer Usage at Work: Increased to 55% as the
primary tool for claims preparation. d) Lighting and Utilities at
Work:
Adjusted to 36% to reflect office usage. 23) Communication Costs
24) Step-by-Step Breakdown of
Data Usage and Costs a) Total Days in the Period: ·
From
12th January 2025 to 10th March 2025: §
12th
January to 31st January: 20 days §
Full
February (2025, not a leap year): 28 days §
1st
March to 10th March: 10 days ·
Total Days: 20 + 28 + 10 = 58 days b) Virgin Media Monthly Cost: ·
Monthly bill: £55.00 ·
Average days per month: 30.42 ·
Daily cost: £55.00 ÷ 30.42 = £1.81 per day c) Total Cost for 58 Days: ·
£1.81
per day × 58 days = £104.98 d) Data Usage at £2.00 per GB: ·
Total cost: £104.98 ·
Data used: £104.98 ÷ £2.00 = 52.49 GB 25) Table for Data Usage
26) Step 2: Proportional Split ·
Proportions
based on workload percentages: a)
Trip.com: 40% b)
Southern Rail: 30% c)
Dentafly Clinic: 30% 27) Step 3: Final Distribution
28) Final Communication Costs
Per Claim
29) Verification Notes a) The total of £105.08
is split proportionately across the three claims. b) Categories include phone
calls, internet usage, and postage, with exact calculations provided. c) Internet usage accounts for
the majority of the costs and is divided according to the workload
percentages. 30) Legal Expenses, Grand
Totals Sheet
31) Verification Notes a) The totals include all
claimable expenses across Printing, Electricity, Communication,
Administrative Costs, and Legal Fees. b) No additional costs from
Travel (Mileage, Public Transport, etc.) were included, as their totals were
zeroed. 32) Additional Fees a) Website Analysis Report
Fees
33) Grand Total Including All
Fees
·
Total Solicitor Fees (Trip.com):
£3,550.00 + £7,087.50 + £1,690.00 = £12,327.50 ·
Legal Expenses, Grand Total Trip.com:
(£) £197.94 ·
Client Expense Receipts:
£621.75 ·
Analysis Report Fees:
£8,500.00 ·
Totals: £12,327.50
+ £197.94 + £621.75 + £8,500.00 = £21,647.19 1) Impact and Compensation
Request ·
To
address the financial and emotional toll caused by Trip.com’s errors, I
respectfully request the following resolutions: 2) Improved Transparency and
Communication ·
Due
to the above totals for losses, I, therefore, request a reassessment of your
"Flight Price Guarantee and Booking Guarantee Terms &
Conditions." ·
I
understand that the maximum compensation stated on Trip.com's website
specifies that it includes a refund of my original flight ticket and a
complimentary ticket for a replacement flight. However, I kindly request that
you consider the considerable inconvenience and distress we experienced
during this travel disruption, as well as the additional expenses incurred as
a result, as totaled above and below! 3) Future Policy Changes ·
While
I am seeking the maximum possible compensation as stipulated by “Trip.com's
Flight Price Guarantee and Booking Guarantee,” specifically: a) A refund of the cost of my
original flight ticket. b) A complimentary ticket for
a replacement flight designated by “Trip.com.” ·
I
must stress that these measures alone are not sufficient to cover the total
losses and significant inconvenience we endured. The circumstances
surrounding the cancellation of my flight were beyond my control, and the
additional costs incurred for baggage, travel, and food expenses were
substantial. 4) The European Regulation
(EC) No 261/2004 ·
In
light of “The European Regulation (EC) No 261/2004,” which
outlines passenger rights regarding flight cancellations and delays, my
situation warrants a review for greater compensation due to the significant
disruption caused. This regulation entitles passengers to compensation for
cancelled flights based on the distance and notice given, which supports my
case for additional remuneration. ·
Furthermore,
considering my loyalty as a regular customer of “Trip.com” and its associated
airlines, I believe that offering a more generous resolution would be a
valuable gesture in maintaining customer satisfaction and trust. For more
details, refer to: a)
Customer Service Guarantee Page: Trip.com Customer Service b)
https://www.trip.com/pages/customer-service/ 5) Other Relevant Laws and
Regulations a) The European Regulation
(EC) No 261/2004 ·
This
regulation outlines passenger rights regarding flight cancellations and
delays. It entitles passengers to compensation for cancelled flights based on
the distance and notice given. b) UK Consumer Rights Act 2015 ·
This
act protects consumers from unfair trading practices and ensures they receive
accurate information about goods and services. Misleading information about
baggage allowances and associated costs may constitute a breach of this act. c) The Package Travel and
Linked Travel Arrangements Regulations 2018 ·
This
regulation covers holidays and travel arrangements booked through travel
agents and requires them to provide accurate information. Misleading
information about baggage allowances and unexpected additional costs may be a
violation of this regulation. d) The Civil Aviation
Authority (CAA) ·
The
CAA oversees and enforces passenger rights in the UK. It ensures that
airlines and travel agents comply with regulations regarding cancellations,
delays, and compensation. This provides additional support for my
claim. ·
I
trust that you will take all these factors into account and provide a fair
resolution to fully compensate for the total losses incurred during this
ordeal. ·
These
additional costs and fees are reasonable and necessary to ensure a fair and
just resolution of this matter. Your prompt attention to reimbursing these
expenses will be appreciated. 6) Impact and Compensation
Request a) Dates Equaling To Liability
That We Are Accounting For 1+
Initial Booking and Departure: 18th December 2024
(booking date) - 8th January 2025 (departure date) = “Trip.com, EasyJet
and Sunexpress” 2+
Travel Issues Encountered: 8th January 2025 - 9th
January 2025 (during the journey from London to Antalya) = “Trip.com,
EasyJet and Sunexpress” 3+
Missed Flight and Airport Ordeal: 9th January 2025 (missed
flight at Gatwick Airport and subsequent issues) = “Trip.com, EasyJet
and Sunexpress” 4+
Alternative Flight and Travel to Luton: 9th January 2025 - 10th
January 2025 (travel from Gatwick to Luton and flight to Antalya) = “Trip.com,
EasyJet and Sunexpress” 5+
Return Journey: 12th January 2025 (return flight from Antalya to
Gatwick) = “Omio, Thameslink, and Southern Rail” b) Days I Working Diligently
Under Stress From the
moment we returned home on 12th January 2025, I
began the arduous task of documenting our experience, analyzing the financial
losses, and preparing our compensation claim. The following dates reflect the
days spent working diligently under stress to address this matter: 1+
Documenting and Analyzing Events: January 12, 2025 -
January 15, 2025 2+
Drafting the Compensation Claims: January 16, 2025 -
January 18, 2025 3+
Communicating with Trip.com, EasyJet and Sunexpress +
“Omio, Thameslink, and Southern Rail,” Gathering Evidence: till date of the 20th
of March 2025. ·
Throughout
this period, I have diligently reviewed receipts, email communications, and
website information to compile a comprehensive claim, while also documenting
the exceptional circumstances I faced. The emotional toll of revisiting these
stressful experiences, combined with the pressure to ensure a thorough and
accurate representation, has added to my overall burden. ·
Throughout
both journeys, our flight experience was significantly hindered by various
issues related to our booking fees. These complications not only disrupted
our travel plans but also resulted in financial losses and considerable
stress. We firmly believe that, had these problems not arisen, our experience
would have unfolded as intended and been far more satisfactory. As such, we
request the following: 7) Complete Reimbursement: ·
This
includes all additional baggage fees, unexpected travel costs, food expenses,
and legal fees. 8) Compensation for Distress: ·
We
seek appropriate compensation for the distress and disruption caused, as well
as additional expenses related to MyTrip.com Website Evaluation. I kindly request your
prompt attention to this matter and look forward to a positive resolution.
Attached are the receipts for the additional baggage, travel costs, and food
expenses, along with relevant documentation for your review. Sincerely, Simon Paul Cordell Address: 109 Burncroft Avenue,
Enfield, London, EN3 7JQ. Email: Re_wired@ymail.com. Tel: +447864217519. A list of documents and
evidence supporting the claim. Enclosure: 1+ Caption for Receipt:
“Trip.com”-19-12-24-1020 Total £216.90: Exhibit: A
Trip.Com-19-12-24-1020 Enclosure: 2+ Caption for Receipt: Taxicode - Book
and Compare Taxi, Minibus and Coach Hire Prices Total £51.50: Exhibit: B TaxiCode Receipts £51:50p
Each Way X2 Total £103:00p, as also invoiced below!
Taxicode-Recipt-23-12-1439
Total £103:00p, Enclosure: 3+ Caption for Receipt: OMIO-23-12-1439
The Train Tickets Cost Was £53:40: Exhibit: C
Enclosure: 4+ Caption for Receipt: “EasyJet”-09-01-25—1051
Total £40:00: Exhibit:
D
EasyJet-09-01-25—1051 Total
£40:00p, Enclosure: 5+ Caption for Receipt: “EasyJet”
Supervisor Manager Computer Screenshot: Exhibit: E
Enclosure: 6+ Caption for
Receipt: “Trip.com” invoice of purchases. Total Paid £216.90: Exhibit: F
Enclosure: 7+ Caption for Receipt: This is a text
version extracted from the image above of the quoted invoice: Exhibit: G
Enclosure: 8+ Caption for Receipt: Train Tickets X2
from Gatwick Airport to Luton Airport. £23.00 + £23.00 Total £46.00: Exhibit: H
This Is X2 But the Other
Receipt Needs to Be Obtained, if required Total £46.00
Pounds £23.00 + £23.00 Total £46.00 pounds Enclosure: 9+ Caption for Receipt: Food and Drink
Expenses: Luton-Airport-BurgerKing-09-01-25—1051 Total £23.00: Exhibit: I
Luton-Airport-BurgerKing-09-01-25—1051
Total £23.00 Pounds Enclosure: 10+ Caption for Receipt: Receipt for
additional £69.63 payment at Antalya Airport Total £69.63: Exhibit: J
£69.63 Payment
At Antalya Airport Enclosure: 11+ Caption for Receipt: “Please Note That
We Have Not Included This Receipt Due to Other Ongoings.” Total: £51:50p: Exhibit: K I used: -- Taxicode • Book and Compare Taxi, Minibus and Coach Hire Prices
Enclosure: 12+ Caption for Receipt: Hotel £120.32: Exhibit: L https://www.trip.com/ was who we finally felt
comfortable with to book our hotel, and this led to www.expedia.com who’s website I liked to use.
Expedia_19-12-24—1020 Enclosure: 13+ Caption for Receipt: Exhibit: M
“Sufferings” Starting from 20th of March 2025 at a £50.00 Rate! Total £ : Exhibit: M Exhibit: M Enclosure: 14+ Caption
for Receipt: Exhibit: O “Legal fees” Total £25,110.00:
Exhibit: N
10. Customer Service
Interactions
Booking Experience with "Trip.com": Exhibit:
O Details of the booking
experience, with specific reference to Exhibit: O.
04+ Searching for
Flights Departing to Antalya
05+ Searching for Flights Returning to London
06+ Price Discrepancy: Hidden Taxes and Fees, A
Breakdown of Costs
07+ Baggage Allowance Confusion
08+ Pop-up Policy
Information Sections
09+ Once you select the button in blue with the
text “Book,”
10+ The “Booked Page” Screenshot
12+ The 3rd Flight Cancellation
& Change Policies
13+
Within The
Bottom Header Of The Webpage Is The Following Text
15+ All Personal Items Can Be Suitcases For 99% Of
Airlines
PS. I look forward to your
prompt response and resolution of my compensation claim. Kind Regards, Simon Paul Cordell Address: 109 Burncroft Avenue,
Enfield, London, EN3 7JQ Email: Re_Wired@Ymail.com Tel: +44 7864 217519 Waiver of Liability 1)
Waiver of Liability for Calculation Errors ·
I,
Simon, hereby declare that the calculations provided within this
document are based on the information available at the time of preparation.
While I have taken every reasonable effort to ensure accuracy, I acknowledge
that mistakes can occur. 2)
Waiver of Liability: ·
Release of Liability: I shall not be held liable for any discrepancies or
errors in the calculations presented herein. ·
Responsibility for Verification: It is the recipient's
responsibility to verify the calculations independently. If any errors or
discrepancies are identified, please notify me immediately for correction. 3)
Amendments and Feedback: ·
Request for Reassessment: If you identify any
errors or inaccuracies in the calculations, please resend the document with
highlighted amendments to me at your earliest convenience. ·
Collaborative Adjustment: Upon receiving your
feedback, I will review and agree upon the necessary corrections, then we can
provide an updated version promptly. Thank you for your
understanding and cooperation. ·
Also,
Trip.com’s website is being updated 26-02-2025 at 22:28 as to when io looked
at it I noticed the changes being made! The Additional Baggage Allowance has
changed and more. ·
This is also a news article that I came across: https://metro.co.uk/2025/02/10/airline-best-baggage-policy-latest-rules-easyjet-ba-22528589/ Right Click this link in “word” to open and close all collapsible
links! |
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16. 16th-Received |
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Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com
(en_flightservice@trip.com) To: re_wired@ymail.com Date: Monday 14 April 2025 at 11:50
BST
Dear Simon, Thank you for choosing Trip.com. Concerning your flights from London to
Antalya and from Antalya to London (order numbers 1653702646294295 and
1653702647563351), I have acknowledged your feedback regarding the baggage
situation. Thank you for providing the full details of
the baggage issue along with the receipts. We will review the information and
get back to you once we have results. We appreciate your understanding. Best Regards, Shirley Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
17. 17th-Received |
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Tuesday 15 April 2025 at 08:44
BST
Dear Simon, Thank you for choosing Trip.com. Concerning your flights from London to
Antalya and from Antalya to London (order numbers 1653702646294295 and
1653702647563351), I have acknowledged your feedback regarding the baggage
situation. After reviewing your booking and baggage
details, we found that you only requested additional baggage for the flight
from London to Antalya. There was no request for extra baggage on the return
flight from Antalya to London, which explains why you were charged at the
airport. Therefore, we can only cover the original baggage for your flight
from London to Antalya. Furthermore, upon examining the receipt for
the payment made at the airport for the London to Antalya flight, it
indicates a charge on January 9th. However, your flight is scheduled for
January 8th. Could you please clarify why the receipt date differs from your
flight schedule? We appreciate your understanding. Best Regards, Shirley Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
18. 18th-Sent |
|
Re: Trip.com: About
your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: Rewired
(re_wired@ymail.com) To: en_flightservice@trip.com Date: Wednesday 16 April 2025 at
12:33 BST Subject:
Request for Comprehensive Re-Evaluation and Resolution Under Booking Nos.
1653702646294295 & 1653702647563351 Dear Shirley and the Customer Success
Team, I hope this message finds you well. I
am writing to reaffirm and expand upon my earlier communications regarding my
recent travel experience booked through Trip.com. I respectfully request that
you re-evaluate my case in full, taking into account all the details and
supporting documentation previously provided. For clarity, my journey details
are as follows: Departure:
London to Antalya Return: Antalya to London Booking References: 1653702646294295 and
1653702647563351 Below, I have clearly outlined the
main points and concerns that remain unresolved: 1.
Baggage Allowance Miscommunication and Misrepresentation Misleading Display of the Free 15 kg Allowance: When I
booked my flight through Trip.com, the website did not clearly explain that
EasyJet’s provides a free 15 kg baggage allowance that applies to both
the departure and return flights. According to EasyJet’s policy, this
allowance should be available on both segments; however, the presentation on
Trip.com’s website left this detail ambiguous. Separated Paid-for and Free Baggage Sections: The design of the Trip.com website
separates the “Paid-For” baggage option from the “Free” baggage allowance
section. This design flaw makes it very unlikely for customers to recognise
that both options are part of the complete package. I was led to believe that
the free 15 kg allowance that is applied to both legs was my paid-for
baggage as the paid option was not properly displayed even within its
designated section. At this time, I did not notice that my paid for baggage
option had not been properly been displayed even in the paid for section by
Trip.com. Resulting Unexpected
Additional Charges: Due to the website’s unclear layout
and inconsistent messaging, I was misled into the assumption that the “Free Baggage”
allowance was my “Paid For Baggage” and that my baggage was fully
inclusive for both departure and return. Consequently, upon arrival at the
departure airport, we discovered that there was an error with my booking
through Trip.com, as I had wrongly incurred an unexpected additional charge
for the departure flight for my baggage. The
Return Flight: Reveled that no baggage for return
or departure was booked and moreover, Trip.com is misleading its consumers by
implying that they must pay for suitcases through the use of images and this
is even though this is not in line with standard airline policies, as
detailed in the sections “15+ All Personal Items Can Be Suitcases For 99% Of
Airlines” and “16+ EasyJet of the Analysis and Findings.” “Images are being
use to deceive people out of money”
This not only constitutes a pricing error but also a fundamental
misrepresentation of the airline’s baggage allowance policy. Lack
of Clarity in the
Paid Package Section: As detailed in my previous claim
letter and my emailed correspondences, the benefits of the paid for baggage
package were not clearly distinguished from the standard free allowance. This
lack of clarity directly led to the misinterpretation of what was included in
my booking, ultimately resulting in only one leg’s allowance being covered,
forcing me into a situation where unapproved additional expenses were
unfairly imposed.
“Trip.com,” could help customers easily
understand exactly what they are purchasing. This smart design approach would
not only enhance transparency but also prevent future misunderstandings and
ensure that users are fully aware of their baggage entitlements at the time
of booking. 2.
Discrepancy in Receipt
Date and Supporting Documentation Receipt Dated January 9th for a Scheduled January 8th
Flight: Although my flight was scheduled for
January 8th, the receipt for the extra baggage allowance is dated January
9th. This discrepancy occurred because, amid a hurried service environment at
Gatwick Airport, I did not receive a paper receipt. Instead, I was provided
with an electronic invoice, which is reflected on my bank statement “Submitted
as Exhibit D.” This evidence confirms that the additional charge was
processed under circumstances beyond my control. 4.
Operational
Impact: Missed Flight and Resulting Inconvenience Consequential Delays
Leading to a Missed Flight:
The cumulative effect of the misleading baggage allowance information and the
issues with the website’s operation led to significant delays at the airport.
Unfortunately, these delays caused me to miss my subsequent flight. The
disruption not only resulted in additional travel costs but also in
considerable personal inconvenience, further intensifying the overall
financial impact of this mismanagement. 5.
Request
for Re-Evaluation and Dedicated Caseworker Given the multiple points of
discrepancy outlined above such as the misrepresentation of baggage
allowances, the documented receipt issue, and the unexplained website fees to
the resulting travel disruption, I respectfully request: A Comprehensive Review: Please review all the supporting
evidence (Including The Detailed Claim Letter, “Exhibit
D” From My Bank Statement, And Previous Correspondence) in light of these issues. Assignment of a Dedicated Caseworker: To ensure a thorough and fair
resolution, I ask that a single caseworker be assigned to oversee my claim.
This will help consolidate all aspects of the issues at hand and facilitate a
smoother investigative process. Supporting
Documentation For your convenience, I have
reattached all pertinent documents, which include: A
detailed claim letter explaining the discrepancies and the issues caused by
the website layout. The bank statement
entry (Exhibit
D) confirming the extra baggage charge on January 9th. Email correspondence
from previous dates, which details my response to the misrepresentations and
the multiple charges incurred. Screenshots and analyses of the
website layout that highlight the confusion surrounding the baggage allowance
and the additional fees. I trust that a careful reassessment
of the provided information will clarify these issues and lead to a fair and
equitable resolution. I look forward to receiving your prompt response,
including confirmation of the receipt of my attachments and an update on the
next steps. Thank you for your time and attention
to this matter. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue Enfield,
London, EN3 7JQ Email: Re_wired@ymail.com Tel: +44 7864 217519 |
|
19. 19th-Received |
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Wednesday 16 April 2025 at
19:34 BST
Dear Simon, Thank you for choosing Trip.com. Concerning your flights from London to
Antalya and from Antalya to London (order numbers 1653702646294295 and
1653702647563351), I have acknowledged your feedback regarding the baggage
situation. Thank you for reiterating what occurred,
and we apologize for any delay in addressing your request. We are reviewing
this matter again with the airline and our internal team, and we will keep
you updated once we have results. We appreciate your understanding. Best Regards, Shirley Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it
contains your personal information and booking details. Copyright 1999-2024 Trip.com All
rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy |
|
20. 20th-Received |
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:re_wired@ymail.com Date: Thursday 17 April 2025 at 13:54
BST
Dear Simon, Thank you for choosing Trip.com. Concerning your flights from London to
Antalya and from Antalya to London (order numbers 1653702646294295 and
1653702647563351), I have acknowledged your feedback regarding the baggage
situation. I hope this message finds you well. We
sincerely apologize for the experience you encountered during your recent
travel. We understand how important a smooth journey is and regret any
inconvenience caused. We have carefully reviewed the email you
sent regarding the issues faced and have taken the initiative to check again
with the airline to ensure a thorough understanding of the situation. When booking a flight, please be
aware that you have the option to review the baggage allowance included with
your ticket. The details clearly indicate which types of baggage—personal,
carry-on, or checked—are included with the flight. Please refer to the photos
below for reference.
In the section where you can add
baggage, it specifies the type of baggage associated with your booking,
indicating which types are included and which are not. For baggage not
included in your ticket, you have the option to add it. The display also
shows which flight segment the baggage will be added to.
As mentioned above, you have the
option to select and add baggage to your preferred flight segment.
Additionally, on the final confirmation page during payment, you can review
the details of your flight, including any additional products you have added
to your booking. Please refer to the photo below for reference.
We
contacted the airline again to verify if the carry-on baggage added before
your flight was successfully processed, and they confirmed it was added on
December 19. The agent clarified that the fee you paid at the airport was for
checked baggage. Please note that the baggage you added through us was
carry-on, and your booking did not include checked baggage, which is why you
were charged at the airport. Additionally, please be aware that you only
added carry-on baggage for your flight from London to Antalya and did not add
any additional baggage for the return segment, which is again why you were
charged. You mentioned that you missed your flight
from London to Antalya due to a baggage issue. We clarified this with the
airline, and they confirmed that you missed the flight due to issues with
travel documents, not the baggage. The airline agent also confirmed that they
transferred you to a new flight at no cost. The new flight is scheduled for
January 8th, from LTN to AYT, departing at 13:00 and arriving at 20:15. Having verified the issues with the airline
and confirmed that all information was provided, including the successful
addition of the requested baggage, we regret to inform you that we are unable
to reimburse the payment made at the airport. We appreciate your understanding. Best Regards, Shirley Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
21. 21st-Received |
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Friday 18 April 2025 at 18:46
BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.XXXXXX), I received your feedback about your
baggage concern. I hope this email finds you well and we
value the effort that you put into this matter. We reached out to the airline once more to
confirm whether the carry-on baggage you added prior to your flight was
successfully processed. They have confirmed that it was indeed added on December 19. The airline
representative clarified that the fee you paid at the airport was for checked
baggage. Please be advised that the baggage you added through us was for carry-on only, and your booking did
not include checked baggage, which
resulted in the charge at the airport. Furthermore, please note that you only
added carry-on baggage for your flight from London to Antalya and did not include any additional baggage for
the return segment, which is why you incurred additional charges. We have not yet received a response from
you. I understand that you may have been busy with other responsibilities or
chosen not to respond to our initial email. We respect your time and
priorities. Please be assured that we will not send further correspondence
regarding this matter unless we hear from you expressing continued interest
or any concerns. Your privacy and communication preferences are of utmost
importance to us, and we are committed to respecting them. If you have any further concerns, do not
hesitate to contact us at any time. We appreciate your cooperation. Best Regards, Krizia Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy |
|
22. 22nd-Received |
|
22.22nd Received: Telephone Call from Trip.com On
18 April 2025, at 18:48 hours, I received a telephone call from
a Trip.com representative regarding the handling of my claim. The
conversation lasted 21 minutes and 11 seconds. Due to the presence of
a guest in my home, I was unable to record the call. The
caller, a female representative, stated that she was providing a follow-up
on the matter and insisted that Trip.com had contacted the airport and
had sent another email detailing their findings. I informed her that I
was drafting a response to their previous correspondence dated Thursday,
17 April 2025, at 13:54 BST, expressing my dissatisfaction with their
conclusions. I
reiterated that Trip.com was responsible for the misrepresentation of my
baggage allowance, which led to my forced purchase of checked baggage
to avoid missing my flight. Despite presenting both a hard copy and
digital version of my Trip.com itinerary, both incorrectly stated that no
carry-on baggage was paid for—despite my payment. This failure to
correctly update the itinerary resulted in EasyJet refusing to
acknowledge my rightful allowance, leading to unnecessary financial
loss and inconvenience. To
further demonstrate Trip.com's liability, I informed the
representative that I had compiled a video breakdown clearly proving
the discrepancies in their itinerary system. The video visually
documents that my digital itinerary falsely indicated unpaid baggage,
which was later concealed by Trip.com updating their website,
effectively erasing all proof of their misleading practices. Had I not
conducted my detailed analysis and captured screenshots, I would have
been left without irrefutable evidence—an act that is both
unethical and a clear violation of civil fairness. The
representative continued to assert that Trip.com had paid the
airport directly and had sent confirmation of these payments. I
countered that this did not absolve them of liability, as they had failed
to update the digital and printed receipt to correctly reflect the
transaction, thereby providing me with invalid documentation at the
point of sale. I
formally requested access to the call recording, as she confirmed that
calls were recorded. She denied my request, stating that she had no
access to the recordings. I informed her that, as a litigant in person
under Rule 46.5 of the Civil Procedure Rules (CPR), I would issue a Disclosure
Request under CPR Rule 31.12, or alternatively, submit a Subject
Access Request (SAR) under civil law. I asked her to advise on the
appropriate course of action, to which she responded that she would need
to investigate further and provide an email response. Additionally,
I requested a written summary of our conversation to be sent via
email. As of 19 April 2025, at 10:00 AM, no such email has been
received. Trip.com's
continued evasiveness, refusal to acknowledge their failure, and lack
of transparency regarding their booking system updates further reinforce concerns
about their integrity and consumer trust. Their refusal to provide access
to crucial evidence only strengthens the case for accountability in
this matter. |
|
23. 23rd-Received |
||||
|
You have unreviewed
messages sent from Trip.com From: Trip.com
(en_flt_noreply@trip.com) To:
re_wired@ymail.com Date: Friday 18 April 2025 at 18:52
BST
You have unreviewed
messages sent from Trip.com Dear
SIMON CORDELL, You have unread messages from Trip.com
Customer Support. Hello there. Regarding your flight from
London-Antalya to Antalya-London (order no.XXXXXX), I received your feedback
about your baggage concern.
As we have not heard back from you, we will
not pursue this matter further unless you reach out with additional questions
or concerns. If you have any further concerns, do not hesitate to contact us
at any time. If you have any questions about the above
messages or need further help, please click "Chat With Us" below to
return to the chat. You may need to sign in to continue. Chat With Us (H5/APP) If you find that the chat has been closed,
please don't worry. You can first review the messages we previously sent you.
If you have any questions, you can initiate a new chat, and our professional
customer support team will continue to follow up on your issue. Please
be cautious when forwarding this email as it contains personal information
and booking details that could be modified or canceled by the recipient.
Up to THB 300 Off App-only discount for new users on Trip.com
Live chat with our customer support team
24/7 from anywhere in the world. Hot Topics Booking & Price Ticketing & Payment Booking Query Passenger Information-related ... Please do not reply to this message. This
email was sent from a notification-only email address that cannot accept
incoming emails. Do not forward this mail as it contains
your personal information and booking details. Copyright © 1999-2025 Trip.com All rights
reserved Using Trip.com's website means that you
agree with Trip.com's Privacy Policy. |
|
24. 24th-Received |
|||
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Friday 18 April 2025 at 23:58
BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.1653702646294295, 1653702647563351), I received
your feedback about your baggage concern. I hope this email finds you well and we
value the effort that you put into this matter.
Upon contacting the airline representative,
they confirmed that the carry-on baggage has indeed been added to your London-Antalya flight. I also
reached out to the airline directly and verified that the carryon baggage is
included on your flight. Please refer to the attached file for our
correspondence with the airline. The airline representative has suggested
that you may contact them directly to confirm the inclusion of the
15-kilogram carry-on baggage. You may file a claim directly with the airline.
about your carry-on baggage. Please kindly use this link: We appreciate your cooperation. Best Regards, Krizia Customer Success Team Great
deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. Baggage.png 101kB 24.
24th-Baggage
Baggage 2.png 113.9kB 24.
24th-Baggage 2
Baggage 3.png 15.4kB 24.
24th-Baggage 3
|
|
25. 25th-Received |
|||
|
Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com
(en_flightservice@trip.com) To: re_wired@ymail.com Date: Saturday 19 April 2025 at 19:45
BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.1653702646294295, 1653702647563351), I received
your feedback about your baggage concern. Following our recent email correspondence,
we are pleased to inform you that, after further investigation, we are able
to compensate you for the baggage allowance fees paid at the airport: GBP 40 at London Gatwick Airport and GBP 69.63 at Antalya Airport. Please confirm if you would like us to
proceed with this compensation process. Upon receiving your confirmation, we
will send a separate email containing an encrypted link for you to securely
provide your bank details for the refund. Please note that the refund
processing timeline may take 7-10 working days and may vary depending on your
bank. Please be aware that by submitting your
bank account information, you acknowledge and accept the proposed resolution,
which will serve as full settlement of this complaint.
Best Regards, Ray Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
26. 26th-Received |
|
Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com
(en_flightservice@trip.com) To: re_wired@ymail.com Date: Sunday 20 April 2025 at 17:01
BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.1653702646294295, 1653702647563351), I received
your feedback about your baggage concern. I attempted to call the number provided on
your booking but was unable to connect. Therefore, I proceeded to send you an
email instead. I hope this email finds you well. I
recently reached out to you regarding a matter of importance, but we have not
received a response from you yet. I understand that you may have been busy or
may have chosen not to reply to our email. I respect your decision and would like to
assure you that we will not disturb you further regarding this matter unless
I receive a response from you indicating your continued interest or any other
concerns you may have. I value your privacy and want to ensure that our
communication is in line with your preferences. Should you require further assistance, feel
free to reach out to us. We appreciate your understanding. Best Regards, Ray Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
27. 27th-Received |
||||
|
You have unreviewed
messages sent from Trip.com From: Trip.com
(en_flt_noreply@trip.com) To:
re_wired@ymail.com Date: Sunday 20 April 2025 at 17:07
BST
You have unreviewed
messages sent from Trip.com Dear
SIMON CORDELL, You have unread messages from Trip.com
Customer Support. Hi Simon! This is Ray, one of the managers
from Customer Success Team. Regarding your flight from London-Antalya to
Antalya-London (order no.1653702646294295, 1653702647563351), I received your
feedback about your baggage concern. I attempted to call the number provided on
your booking but was unable to connect. Therefore, I proceeded to send you an
email and chat instead. I recently reached out to you regarding a
matter of importance, but we have not received a response from you yet. I
understand that you may have been busy or may have chosen not to reply to our
email.
Should you require further assistance, feel
free to reach out to us. We appreciate your understanding. If you have any questions about the above
messages or need further help, please click "Chat With Us" below to
return to the chat. You may need to sign in to continue. If you find that the chat has been closed,
please don't worry. You can first review the messages we previously sent you.
If you have any questions, you can initiate a new chat, and our professional
customer support team will continue to follow up on your issue. Please
be cautious when forwarding this email as it contains personal information
and booking details that could be modified or canceled by the recipient.
Up to THB 300 Off App-only discount for new users on Trip.com
Live chat with our customer support team
24/7 from anywhere in the world. Hot Topics Booking & Price Ticketing & Payment Booking Query Passenger Information-related ... Please do not reply to this message. This
email was sent from a notification-only email address that cannot accept
incoming emails. Do not forward this mail as it contains
your personal information and booking details. Copyright © 1999-2025 Trip.com All rights
reserved Using Trip.com's website means that you
agree with Trip.com's Privacy Policy. |
|
28. 28th-Received |
|
Your Opinion Counts! From: Trip.com Customer Care
(No-Reply) (trip.com@newsletter.trip.com) To: re_wired@ymail.com Date: Sunday 20 April 2025 at 23:03
BST
Dear SIMON CORDELL, Thank you for choosing Trip.com! You were in touch with Customer Support
recently, and we'd like to ask you to provide some feedback on your
experience. We would like you to take a minute to let
us know how happy you are with our customer support Ray on 2025-04-21
(Booking No.: 1653702646294295), and to ask you what we can do better in the
future. Thank you for your time and thoughts, we
truly appreciate it. About Us
| Privacy Statement | Terms & Conditions You've been sent
this service email in relation to your Trip . com account or a booking you
made. All times listed in this email are GMT+8 unless otherwise noted. This
is an automatically generated email. Please do not respond to this message. Copyright ©
1999-2025 Trip . com. All rights reserved. 555 W 5th St, 35th Floor Trip.com
c/o WeWork, Los Angeles, CA 90013. |
|
29. 29th-Sent |
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Re: Trip.com: About
your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: Rewired
(re_wired@ymail.com) To:
en_flightservice@trip.com Date: Monday 21 April 2025 at 18:01
BST Dear Trip.com Customer Success Team, Thank you for confirming reimbursement for
the baggage fees incurred at “London Gatwick (£40.00) And Antalya (£69.63).” While this acknowledgment is appreciated,
the “financial
Impact Of Your Booking System’s Errors Extends Beyond Baggage Charges.” “Trip.com’s Own Policy Confirms Additional Compensation is Required!” According to “Trip.com’s Customer Service
Guarantee,” weblink here: https://www.trip.com/pages/customer-service/ - you
state: ✔
If A
Ticket Is Not Issued After Successful Payment
Due To Trip.com’s Fault,
and the price increases, "Trip.Com" Must Cover the Difference
in cost. ✔
If A
Passenger Is
Unable to Board a Flight Due To
Trip.com’s Fault, Compensation
Must Be Provided According to The
Circumstances. ✔
“The
Maximum Compensation You Provide”
is a “Refund
of The Original Flight ticket,” plus a “Free Replacement Flight Designated
by Trip.Com.” How These Policies Apply to My Case 🔹
Since you’ve “Already Accepted Liability,”
it follows that additional financial consequences caused by this failure “Must Be
Fully Compensated.” 🔹
Your policy states compensation should be “Provided According To The Circumstances,” meaning “Not Just
Flight Refunds,” but also the
related costs incurred. 🔹
The flight misinformation led to “Forced Extra Expenses,” including transport, accommodation, and legal fees, which Trip.com is responsible for covering. Legal
Fees and Stress Compensation Breakdown Formal Reimbursement Request in Line With
Civil Procedure Rules (CPR) 46.5 As a “Litigant In
Person Actively Managing This
Claim,” I assert my “Legal Right” to recover costs associated with the
extensive work required to “Pursue Fair Resolution.” This claim
follows “Rule
46.5 Of The Civil Procedure Rules (CPR)
In England And Wales,” which recognizes a litigant in
person’s “Entitlement To Reasonable Costs.” Your company has been made “Fully Aware” of my legal position from the
outset. “At no point in any
correspondence” was there “A Dispute” regarding the legitimacy of
the financial damages incurred due to “Trip.com’s Booking Errors.” As such, “This Claim Is Valid, Proportionate, And Entirely Justified.” Legal
Fees Breakdown Under “Rule 46.5 of the CPR,” a litigant in person is entitled to recover the following
costs: 🔹 Expenses
Incurred: Court fees, travel expenses, and all necessary
disbursements directly related to the case. 🔹 Time
Spent on Legal Preparation:
Litigants in person are eligible to claim for time spent preparing and
presenting their case. 🔹 Standard
Hourly Rate Adjustment: As per established rates, litigants in person may
claim £19 per hour, subject to
revision by the court based on complexity. Given the “Time-Intensive Nature” of
handling this matter, the “Standard Rate” should be “Adjusted For Inflation” since its “2014
Establishment.” The cumulative inflation rate from “2014 To
2024 Is Approximately 30%,”
meaning the adjusted hourly rate is: ✅ £19 × 1.30 = £24.70 per hour Stress and Additional Financial Losses Your “Misleading
Booking Information” directly
caused “Prolonged Financial,
Legal,
And Emotional Distress,” necessitating extensive independent analysis
and legal submissions. As a direct result of “Trip.com’s Admitted Liability,” the
“Following Additional Expenses” must also be
reimbursed Formal Compensation Request
Final Steps Required from Trip.com To facilitate a swift resolution, I kindly
request the following actions: ✔
Please
Confirm approval:
of the listed compensation amounts. ✔
Also, Provide a clear timeline: for processing reimbursement, ensuring
payment is completed without undue delay. ✔
And
Guarantee compliance:
with Trip. Com’s own policies, including the “Customer Service Guarantee And
Advance Compensation Policy.” Since “Trip.com' Has Already
Acknowledged Fault,” I expect you to “Honor The Full Compensation Required
Under Your Policy.” Given that “Your Own
Terms Specify” that “Verified
Claims Must Be Processed Within One Working Day,” I trust you will
uphold this commitment without further hesitation. Additionally, Trip. Com’s “Advance
Compensation Policy” states that
if your company is found to be at fault, “Compensation
Should Be Provided In Advance.”
As liability has been “Partially Accepted,” it logically follows that the
remaining compensation for additional losses, including holiday
reimbursement, must also be settled accordingly. To ensure transparency, I have included a “Chronological Record Of All Correspondence”
related to this claim for reference: 🔗 All-Emails-TripCom-and-Co I look forward to receiving your
formal response “Confirming The Next Steps”
and the full resolution of this matter. Best
regards, Simon Paul Cordell Original
Receipt:
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30. 30th-Received |
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Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To: re_wired@ymail.com Date: Tuesday 22 April 2025 at 00:11
BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.1653702646294295, 1653702647563351), We appreciate your prompt response
regarding the matter at hand. Please be informed that we will only be able to
refund you the baggage charges incurred at the airport: GBP 40 at London
Gatwick Airport and GBP 69.63 at Antalya Airport. Kindly let us know if you accept the
resolution provided in our previous communication, so we can take the
necessary steps to process the refund. We appreciate your understanding and look
forward to hearing from you soon. Best Regards, Rolly Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
31. 31st-Received |
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Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Wednesday 23 April 2025 at
00:53 BST
Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.1653702646294295, 1653702647563351), We hope this email finds you well. We
wanted to follow up on the email we sent you regarding the matter at hand. It
appears that we have not received a response from you in the past 24 hours. We understand you may be busy and it is
possible you may no longer require any further assistance from us. Therefore,
we will not disturb you further and will maintain our resolution to address
the matter based on the information provided in our previous communication. Nevertheless, we would like to remind you
that our offer of GBP 40 and GBP 69.63 reimbursement remains available for
you. Please let us know if you accept this offer so we can take the necessary
steps to process it. We appreciate your understanding. Best Regards, Rolly Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
32. 32nd-Received |
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|
You have unreviewed
messages sent from Trip.com From: Trip.com
(en_flt_noreply@trip.com) To:
re_wired@ymail.com Date: Wednesday 23 April 2025 at
00:59 BST
You have unreviewed
messages sent from Trip.com Dear
SIMON CORDELL, You have unread messages from Trip.com
Customer Support. Dear Simon, Thank you for choosing Trip.com. Regarding your flight from London-Antalya
to Antalya-London (order no.1653702646294295, 1653702647563351), We hope this email finds you well. We
wanted to follow up on the email we sent you regarding the matter at hand. It
appears that we have not received a response from you in the past 24 hours. We
understand you may be busy and it is possible you may no longer require any
further assistance from us. Therefore, we will not disturb you further and
will maintain our resolution to address the matter based on the information
provided in our previous communication. Nevertheless, we would like to remind you
that our offer of GBP 40 and GBP 69.63 reimbursement remains available for
you. Please let us know if you accept this offer so we can take the necessary
steps to process it. We appreciate your understanding. Best Regards,
If you have any questions about the above
messages or need further help, please click "Chat With Us" below to
return to the chat. You may need to sign in to continue. If you find that the chat has been closed,
please don't worry. You can first review the messages we previously sent you.
If you have any questions, you can initiate a new chat, and our professional
customer support team will continue to follow up on your issue. Please
be cautious when forwarding this email as it contains personal information
and booking details that could be modified or canceled by the recipient.
Up to THB 300 Off App-only discount for new users on Trip.com
Service
you can rely on Live
chat with our customer support team 24/7 from anywhere in the world. Learn
More Hot Topics Booking & Price Ticketing & Payment Booking Query Passenger Information-related ... Please do not reply to this message. This
email was sent from a notification-only email address that cannot accept
incoming emails. Do not forward this mail as it contains
your personal information and booking details. Copyright © 1999-2025 Trip.com All rights
reserved Using Trip.com's website means that you
agree with Trip.com's Privacy Policy. |
|
33. 33rd-Received |
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Your Opinion Counts! From: Trip.com Customer Care
(No-Reply) (trip.com@newsletter.trip.com) To:re_wired@ymail.com Date: Wednesday 23 April 2025 at
23:25 BST Dear SIMON CORDELL, Thank you for choosing Trip.com! You were in touch with Customer Support
recently, and we'd like to ask you to provide some feedback on your
experience. We would like you to take a minute to let
us know how happy you are with our customer support Rolly on 2025-04-23
(Booking No.: 1653702646294295), and to ask you what we can do better in the
future. Thank you for your time and thoughts, we
truly appreciate it. About Us
| Privacy Statement | Terms & Conditions You've been sent
this service email in relation to your Trip . com account or a booking you
made. All times listed in this email are GMT+8 unless otherwise noted. This
is an automatically generated email. Please do not respond to this message. Copyright ©
1999-2025 Trip . com. All rights reserved. 555 W 5th St, 35th Floor Trip.com
c/o WeWork, Los Angeles, CA 90013. |
|
34. 34th-Sent |
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Email: Re: Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From: Rewired (re_wired@ymail.com) To:en_flightservice@trip.com Date: Wednesday 7 May 2025 at 21:47
BST Subject:
Final Submission of Pre-Action Conduct Letter & N1 Claim Form – Booking
No. 1653702646294295 Dear
Trip.com Customer Success and Legal Team, I am writing to formally enclose my “Pre-Action
Conduct Letter” and completed “N1 Claim Form,” which detail the unresolved issues
surrounding my compensation request. Despite Trip.com’s acknowledgment of
liability, your continued refusal to honor your own “Customer Service Guarantee” and
“Advance
Compensation Policy” leaves me with no option but to
escalate this matter further. 1.
Key Points in Support of My Claim: a.
Acknowledgment of Liability: · Trip.com has “admitted fault” regarding baggage fees incurred; “£40 At
Gatwick” and “£69.63 In Antalya,” but Trip.com staff continues to “Refuse Full Compensation” for additional losses caused
by their service failures. Specifically, “Trip.com Has
Accepted Liability” for baggage
purchased through their website but ultimately “Not Provided as Part of the
Service”. · While both “Departure and Return Flights” are
acknowledged, Trip.com's has only accounted for certain costs
directly “Paid at The Airport,”
ignoring “Original Payments” made through their website that
have yet to be “Fairly Reimbursed.” · Additionally, compensation has “Not Been
Provided” for “Extra Seats Purchased” to ensure
passengers could sit together, despite these seats being “Paid for Via Their Platform but
Never Honored.” · Trip.com's “Failure to Fulfill Their Service
Obligations” forced us to travel
to a “Different Airport”
and book an alternative flight, “Resulting
In Further Unavoidable Costs.” These expenses are “Clearly Exhibited In the Claim File” with
detailed explanations proving that they were incurred “Through No Fault of Our Own,” expenses for which: “Trip.com Has Accepted
Liability Yet Refuses to Pay,”
even when their own “Price Guarantee” explicitly states that full
reimbursement is “Protected In Such Circumstances.” b. Contradiction of Policies: · Your “Customer Service Guarantee”
states that verified claims must be processed within one working day after
checkout, yet this timeframe has been repeatedly breached. · The “Advance Compensation Policy” promises
reimbursement in cases where Trip.com is at fault, further supporting my
entitlement to the requested amounts. c.
Breach
of Disclosure Obligations
Under CPR 31.12: ·
Trip.com has failed to acknowledge my formal request for insurance
policy disclosure, which is critical for case analysis. In accordance with “Civ il
Procedure Rules (CPR) 31.12,” I reiterate my request for the
immediate provision of all relevant policy documents. d. Substantial Financial and Emotional
Impact: · Direct financial losses include legal
fees, client, and legal expenses as well as stress fees & website
analysis fees, total £26,647.19 and
additional travel, and accommodation expenses. · The ongoing delays and mishandling
have caused significant stress and disruption, which further amplifies the
need for full compensation. £26,647.19. 2. Next Steps: · Trip.com must: a.
Confirm
Receipt of
This Submission: and
your intention to comply with the compensation request. b.
Provide
A Clear Timeline for Action: or engage in meaningful alternative
dispute resolution within 14 days. c.
Comply With the
CPR 31.12 Disclosure Request: by providing relevant policy
documents within the same timeframe. · Failure to respond adequately will
result in the immediate filing of the enclosed “N1 Claim Form” with the
Civil Court, seeking full compensation, costs, and statutory interest. · For transparency, I have attached a “Chronological Summary
Of All Correspondence” between
myself and Trip.com to substantiate my claim. · I urge Trip.com to take this
opportunity to resolve the matter amicably and avoid unnecessary legal
proceedings. I look forward to receiving your formal response. 3. Acceptance of Partial Payment & Continued Claim for Full Compensation: · “I appreciate
Trip.com’s offer to compensate me” for the “Baggage Allowance Fees Paid”
at the “London
Gatwick Airport of GBP 40” and at “Antalya Airport
GBP 69.63.” of “£109.63,” which I accept “Without Prejudice” as a “Partial Settlement.” However, this “Does Not
Resolve” the full financial losses detailed in my claim, nor does it
account for “Trip.com’s Admitted Liability” for consequential damages. a.
Settlement
Before Court Action: §✔ If Trip.com “Processes the Full Payment Immediately,” the total compensation remains as originally requested: 📌
£26,647.19, covering expenses up
to ‘21/04/2025,’
per the Pre-Action Conduct Letter. b.
Claim if
Litigation
Proceeds: §✔ If Trip.com fails to provide full
reimbursement “Within the Specified Deadline,”
the claim will escalate to court. §✔ The total amount will then “Increase,” reflecting legal costs, court fees,
and additional expenses incurred “From 21/04/2025 To the Present Date (07/05/2025),
With Ongoing Accruals.” § 📌
“Current
Total as Of 07/05/2025: £35,306.31,” per the N1 Claim Form. § 📌
Additional amounts will be added “For Each Day
Beyond This Date” until full
resolution. 4. Bank Details for Processing Partial Payment: · Should Trip.com wish to settle the “Original Sum (£26,647.19)”
before court action, please process payment to the following details: § Account Holder: Simon Paul Cordell § Bank Name: Barclays § Sort Code: ++++ § Account Number: +++++ § Reference: Our1 · While I accept this present offered
payment as “Partial Settlement, I Do Not
Waive My Legal Rights” to pursue the
full amount in court if necessary. 5. Legal Basis for Continued Claim: · This claim is legally supported by
the following provisions: 1)
Consumer
Rights
Act 2015:
Protects consumers from financial harm caused by unfulfilled service
agreements. 2)
Civil
Procedure Rules (CPR) 46.5:
Confirms entitlement to recover costs incurred by litigants-in-person. 3)
CPR
31.12 (Disclosure
Request): Requires Trip.com to provide all
relevant policy documents for transparency. 4)
Customer
Service Guarantee & Advance Compensation Policy: Trip.com’s own policies mandate
timely compensation. · I would also like to remind you that
under the “Civil Procedure Rules (CPR) 2014,” litigants-in-person are entitled
to recover reasonable costs and expenses related to pursuing a claim. The
legal fees incurred were a necessary consequence of Trip.com’s inability to
resolve my claim promptly and fairly. Therefore, I request an additional
reimbursement to cover these expenses, which amount to the detailed invoices provided below! · It is crucial to highlight that the
compensation offered reflects a partial acknowledgment of Trip.com legal
obligations under the “Consumer Rights
Act 2015.” I request written confirmation that the offered
compensation amount will be
processed promptly. · By addressing these issues
comprehensively, Trip.com can demonstrate its commitment to fairness,
accountability, and compliance within the United Kingdom’s legal standards,
to be complied with. Best
regards, Simon
Paul Cordell Attachments: · Attachments Index: a.
Pre-Action
Conduct Letter! b. N1 Claim Form! Subject:
Final Submission of Pre-Action Conduct Letter & N1 Claim Form – Booking
No. 1653702646294295. Dear Trip.com Customer Success and Legal Team
N1 Claim Form
For further
details of the courts www.gov.uk/find-court-tribunal. When corresponding with the
Court, please address forms or letters
to the Manager and always
quote the claim number. N1 Claim form (CPR Part 7)
(06.22)
© Crown Copyright 2022
For further
details of the courts www.gov.uk/find-court-tribunal. When corresponding with the
Court, please address forms or letters
to the Manager and always
quote the claim number. N1 Claim form (CPR Part 7)
(06.22)
© Crown Copyright 2022
For further
details of the courts www.gov.uk/find-court-tribunal. When corresponding with the
Court, please address forms or letters
to the Manager and always
quote the claim number. N1 Claim form (CPR Part 7)
(06.22)
© Crown Copyright 2022
For further
details of the courts www.gov.uk/find-court-tribunal. When corresponding with the
Court, please address forms or letters
to the Manager and always
quote the claim number. N1 Claim form (CPR Part 7)
(06.22)
© Crown Copyright 2022
For further
details of the courts www.gov.uk/find-court-tribunal. When corresponding with the
Court, please address forms or letters
to the Manager and always
quote the claim number. N1 Claim form (CPR Part 7)
(06.22)
© Crown Copyright 2022
For further
details of the courts www.gov.uk/find-court-tribunal. When corresponding with the
Court, please address forms or letters
to the Manager and always
quote the claim number. N1 Claim form (CPR Part 7)
(06.22)
© Crown Copyright 2022
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35. 35th-Received |
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Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Thursday 8 May 2025 at 01:43
BST
Dear Simon, Thank you for choosing Trip.com. This is Joy, senior manager of the customer
success team. Rest assured that I am taking your case seriously. Regarding your flight London-Antalya round
way(order no.1653702646294295 ), I received your feedback about the baggage
purchase for this trip. We have carefully reviewed the details of
your recent travel booking and would like to provide clarification regarding
the baggage charges you encountered. Upon thorough verification, we confirm that
you purchased one piece of carry baggage for your outbound journey. Our
records, as well as confirmation from the airline, indicate that the purchase
was successfully completed. However,
we advised by airline due to you miss the originally scheduled
outbound flight, the airline rebooked you on an alternative flight and you
added 23KG baggage for the new flight, which resulted in additional charges. Regarding your return journey, it appears
that no baggage was purchased in advance. Therefore, any baggage fees
incurred at the airport were necessary for the transportation of your
luggage. We understand that these unforeseen
expenses may have caused inconvenience, and while we are unable to assume
responsibility for these charges, we are genuinely committed to ensuring your
satisfaction. As a gesture of goodwill, we would like to offer you 3000 trip
coins to your Trip.com account which is linked your email address as a
gesture of goodwill. Hope you can see my sincerity in handling your case. 100 Trip Coins can be exchanged for
approximately US$1. You will be able to use Trip Coins to save instantly by
selecting "Trip Coins" on the payment page when you book Flights,
Hotels, Trains, Tours & Tickets, Car Rentals, and Airport transfers. Trip coins will be valid for 18 months from
date of issue. You can also find more about Trip Coins at:
https://www.trip.com/customer/points/faq If you confirm this process, kindly let us
know. Please be kindly noted that acceptance will
be in full and final settlement of this complaint. We appreciate your understanding. Best Regards, Joy Customer Success Team |
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36. 36th-Sent |
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Re: Trip.com: About
your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:Rewired Rewired
(re_wired@ymail.com) To:en_flightservice@trip.com Date:Thursday 8 May 2025 at 10:57 BST Final
Legal
Response to Trip.com Dear Trip.com Customer Service, I am writing to formally dispute your
latest response regarding my claim for compensation due to the faults in your
website, which directly caused significant financial loss. Key Points Proving Your Liability: 1)
Token
Compensation Is Inadequate: Trip.com
has offered me “3,000 tokens,” which
convert to only “$30 USD (£23 GBP)” and this is a completely inadequate
amount compared to my “Expected Refund Of £35,306.31 GBP,” which has been “Discounted To £26,647.19 GBP” in an attempt to resolve
this without court proceedings. My payment was made
in “GBP,” and compensation should “Match
the Currency I Spent, Not Poorly Exchanged
USD Tokens.” Trip.com is “Framing This as a Settlement” rather than fulfilling their “Clear
Obligation Under the Price Guarantee
Policy,” which mandates full loss recovery. 2)
Trip.com’s
Own Website Changes Prove
Liability: The issue wasn’t
caused by user error, it was “A Fundamental Flaw in Your System,” as shown by your “Own Website Update” after my complaint was made to yourselves. “If Trip.com was not responsible,” why was the website booking process
changed “Only After My
Financial Losses Occurred?” Your “Website Failure” led to my ticket “Not Being Processed Correctly,” forcing me to
spend additional funds unfairly. 3)
Booking Was Never Properly Processed: The “Printed
Itinerary Was Misleading,” airport ground staff confirmed my
ticket was “Still Processing, And Therefore
Not Booked” at the time of travel. When I “Logged into
Trip.com Account at The Airport,” the website still displayed “In Progress,” as it still does now! proving
your “System Failure Continued Even After Payment.” The ticket “Never Completed Processing,”
this issue was “Entirely Trip.com’s Fault,”
as documented in my evidence. 4)
Solid
Proof Through
Screenshots & N1 Claim Form: My “N1 Claim
Form” contains “Direct Screenshots” proving the “Incorrect
Website Layout Before and After the Changes.” This confirms “Trip.com Acknowledged the Error” and quietly fixed it “Only After My
Financial Loss,” proving they were fully aware of the issue. Screenshots also show that, “Even
After Payment,” my booking
remained “Stuck in Processing,” making
it “Impossible”
for me to travel successfully. “Videos
provided” clearly demonstrate
the booking issue, yet Trip.com continues to “Twist the Facts” instead of
addressing the proven error. 5)
Misrepresentation
of Compensation: Instead of “Honoring the Price Guarantee,” Trip.com is
disguising compensation “As A Settlement” rather than fulfilling
its “Policy Obligations.”
Your policy states that: a. If Trip.com fails to issue a ticket after
payment and the price increases, Trip.com must cover the difference. b. Trip.com is obligated to refund the cost of
the original ticket plus provide a free replacement flight. “Trip.com
Is Trying to Frame Compensation as Optional Goodwill,” when
in fact, “It Should Be Granted Automatically
Under Your Own Policy Terms.” 6)
Failure
to Address Pre-Action Conduct Letter & N1 Claim Form: You have ignored my “Pre-Action
Conduct Letter and N1 Claim Form,” which formally outline “Your Legal Responsibility.” My claim is “Legally Justified,” and you
continue to dismiss undeniable evidence, even after receiving “Formal
Legal Documentation.” “A
Settlement Must Reflect Full Loss Recovery, Not
Manipulated Compensation In USD Tokens”
that are worth “A Fraction of My Actual Financial
Losses.” Next
Steps: I expect “Full Reimbursement In GBP, Not Tokens with Poor Exchange Value.” I demand that Trip.com adheres
to its “Own
Refund Policy” covering: ✅
The original ticket cost. ✅
The full difference caused by increased prices. ✅ A
replacement flight per your price guarantee terms. This is “Not Negotiable,” your website failure is “Proven, Documented, And Legally
Supported,” and my claim will “Proceed to Legal Action” if not settled accordingly. P.S. I am requesting an update regarding the
compensation for the “Baggage Fees Incurred During My Trip.” Specifically, I
am awaiting confirmation that the agreed amount has been processed: · £40.00
– Paid at Gatwick Airport:
(Exhibit D) · £69.63
– Paid at Antalya Airport: (Exhibit J,) As I have not received confirmation that
the refund has been successfully “Transferred to My Account.”
Please can you provide an update. Best regards, Simon
Paul Cordell |
|
37. 37th-Received |
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014)
From:en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date: Thursday 8 May 2025 at 16:42
BST
Dear Simon, Thank you for choosing Trip.com. Please allow us some time to review your
requests. We will provide an update within the next 2448 hours. We appreciate your understanding. Best Regards, Joy Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
38. 38th-Received |
|
Trip.com: About your
feedback for Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com
(en_flightservice@trip.com) To: re_wired@ymail.com Date: Thursday 15 May 2025 at 03:15
BST
Dear Simon, Thank you for your patience. Per our previous communication, we have
double verified with the airline and fact is that. Upon thorough verification, we confirm that
you purchased one piece of carry baggage for your outbound journey(One way：London-Antalya). Our records, as well as
confirmation from the airline, indicate that the purchase was successfully
completed. However, we advised by
airline due to you miss the originally scheduled outbound flight, the airline
rebooked you on an alternative flight and you added 23KG checked-in baggage
for the new flight, which resulted in additional charges. For the return flight, One way：Antalya-London,you did not add any of the
luggage from Trip.com and there was no any baggage included on the ticket. However, we still like to offer you the
fees you added the baggage at the airport which are as follow as the gesture
of the goodwill: 1. £40.00 – Paid at Gatwick Airport: (Exhibit
D) 2. £69.63 – Paid at Antalya Airport : (Exhibit
J,) Your acceptance will be serve the full
settlement of the case, we are looking forward to your reply soon. Best Regards, Joy Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
39. 39th-Sent |
|
Re: Trip.com: About
your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: Rewired
(re_wired@ymail.com) To:en_flightservice@trip.com Date: Friday 16 May 2025 at 10:42 BST Subject:
Urgent Response – Non-Compliance with UK Law, Insurance Policy Disclosure
Failure & Litigant Fees Dear
Trip.com Customer Success Team, Your latest email once again “Fails To
Address Critical Aspects Of My Claim, Including
Your Refusal To Comply With UK Law Regarding Litigant Fees And Insurance Policy Disclosure.” Your handling of this matter has been “Inconsistent, Misleading,
And Obstructive,” and this response serves as your “Final
Warning Before Formal Escalation.” Key
Issues That Remain Unaddressed: 1. Failure to Disclose Insurance Policies (Legal
Violation) Trip.com has “Failed
To Comply With Legal Requirements To Disclose The Applicable
Insurance Policies Governing My Booking And
Compensation Eligibility.” This “Obstructs My Ability To Assess Liability,”
make an informed decision regarding compensation, and pursue rightful claims. “You Are Legally Required To Provide This Information Upon
Request,” and
your failure to do so is a “Clear Violation Of Consumer Protection Laws.” 2. Failure to Address Litigant Fees (Violation
of UK Law) Trip.com “Previously Acknowledged
Receipt Of My Litigant Fee Request” without objection but
has “Failed
To Respond To Repeated Follow-Ups.” Under “Civil Procedure Rule 46.5,” litigants in person are “Entitled
To Reasonable Costs Incurred During Legal
Proceedings,” yet Trip.com “Continues To Evade This Obligation.” By ignoring this matter, Trip.com is “Violating UK Consumer Rights Law,” and I will initiate enforcement actions if this is
not corrected. 3. Misleading Website & Booking System Errors Your website “Misrepresented
Baggage
Options,” leading me to “Wrongfully Believe I Had Purchased Baggage For Both
Flights.” The “Lack Of Transparency In Your System
Directly Caused Financial Harm,”
including unexpected charges at the airport. Your “Failure To Issue A Proper Itinerary Resulted In EasyJet Rejecting My Rightful Baggage Allowance.” 4. False Claims Regarding Flight Rebooking
& Additional Charges Your
latest email incorrectly states: “The airline rebooked you on an alternative flight, and you added 23KG checked-in baggage for the
new flight, which resulted in additional
charges.” → This statement is “Entirely
False.” → I was “Forced To Pay
For Baggage At The First Airport Before My
Flight Was Changed,” due to your website’s misleading system. → The “Incorrect
Itinerary Meant I Had No Valid Receipt,”
causing additional financial burden. 5. Prior Accepted Liability & Removal of Compensation Trip.Com
Previously Confirmed
Compensation For: 1)
£40.00 – Paid at Gatwick Airport (Exhibit
D) £69.63
– Paid at Antalya Airport (Exhibit J) Compensation “Was
Initially Acknowledged, Then
Later Framed As A Goodwill Gesture,” which is “Functionally
Equivalent To An Acceptance Of Liability.” Additional “Compensation Tokens Were Previously Offered,
Then Unjustifiably Withdrawn,” despite my prior
acceptance. 6. Avoidance of Compensation for Additional
Costs Trip.Com
Refuses To Reimburse: 1)
Seats
Not Positioned Together As
Booked: despite multiple
complaints. 2)
Train
Tickets, Taxi
Fares, And Food Expenses: caused directly by your failure to issue
valid receipts. 3)
Additional
Transportation Costs:
resulting from misinformation in your booking system. 4)
Legal Expenses Incurred While Pursuing This Claim: which are recoverable under “CPR 46.5. 7. Inconsistent Handling & Contradictory Statements “Different
Staff Members Provide Contradictory
Responses,”
delaying resolution. “Liability
Was Originally Accepted” yet
later rebranded as goodwill—this “Does Not Erase Responsibility.” “Trip.Com Cannot Alter Its Previous Acceptance Of
Liability Simply Because New Staff Took Over The Case.” Final Demand Before Formal Legal Escalation 1. Immediate Disclosure of Trip.com’s
Insurance Policies: As
legally required. 2. Confirmation That Trip.com Will Cover Litigant Fees:
In full compliance with “UK Consumer Protection Laws (CPR 46.5).” 3. Full Compensation for All Documented Losses: Including previously acknowledged amounts
and additional costs incurred due to your failures. 4. Arrangement
of a Direct Telephone Meeting:
Before legal proceedings advance, I require “A Phone Meeting To Ensure Your Staff Cease Misinterpreting The Case.” Trip.com has “72 Hours” to confirm
compliance, or I will “Proceed With Immediate Legal Action,” including
a “Formal
Disclosure Request Under CPR Rule 31.12.” Best
regards, Simon Paul Cordell P.S. Here is a comprehensive list of the
correspondence along with the Representatives who managed each message. 1.
01st-Sent:
From Me (Simon Cordell) to Trip.com, EasyJet, and SunExpress 2.
02nd-Received
(1 of 3):
Automated reply from EasyJet 3.
02nd-Received
(2 of 3):
Mailer Daemon Failure Notice (SunExpress rejected the email) 4.
5.
03rd-Sent: Follow-Up and Request for Dedicated
Caseworker Regarding Complaint 6.
04th-Sent: Follow-Up on Previous Correspondence 7.
05th-Received: Trip.com Advertisement (Dismissive
Handling) 8.
9.
07th-Received: Request for Upload Proof (No
Representative Named) 10.
11.
09th-Received: Trip.com Customer Success Team (Karl) – Request for Baggage Receipts 12.
10th-Sent: Response to Baggage Issue Inquiry – Karl (Customer Success Team) 13.
11th-Sent: Updated Claim Letter – Correct Version
Attached– Karl (Customer Success Team) 14.
12th-Received: Trip.com Customer Success Team (Jobert) – Acknowledgment &
Repetitive Requests 15.
13th-Received: Trip.com Customer Success Team (Jobert) – Follow-Up on Receipts for
Verification 16.
14th-Received: Trip.com Customer Success Team (Jobert) – Attempted Case Closure Unless
You Respond 17.
15th-Sent: Follow-Up on Claim Submission –
Attachments Provided - From Me (Simon
Cordell) 18.
16th-Received: Acceptance of Receipts - From Shirley (Customer Success Team) 19.
17th-Received: Trip.com Customer Success Team (Shirley)
– Misrepresentation of Allowance 20.
18th-Sent: Request for Comprehensive Re-Evaluation
and Resolution. Provided - From Me (Simon
Cordell) 21.
19th-Received: Trip.com Customer Success Team (Shirley) – Delay Tactic with No
Resolution 22.
20th-Received: Denial of Reimbursement &
Misrepresentation of Claim - From Shirley
(Customer Success Team) 23.
21st-Received: Trip.com Customer Success Team (Krizia) – Dismissive Closure Attempt 24.
25.
23rd-Received: Unreviewed Messages Notification - From
Trip.com (No Representative Named) 26.
24th-Received: Summary of Phone Conversation &
Deflection - From Krizia (Customer Success Team) 27.
25th-Received: Trip.com Customer Success Team (Ray) – Partial “Compensation Offer!” 28.
26th-Received: Attempted Call from Trip.com, Follow-Up
Email Instead (Ray) 29.
27th-Received: Notification of Unreviewed Messages (Ray) 30.
28th-Received: Trip.com Customer Satisfaction Survey
Request (No Representative Named) 31.
29th-Sent: Final Submission of Pre-Action Conduct
Letter & N1 Claim Form 32.
30th-Received: Final Compensation Confirmation (Rolly – Bank Details Request) 33.
31st-Received: Trip.com Customer Success Team (Rolly – Attempted Closure of Complaint) & (Rolly –
Continued Avoidance of Litigant Fees) 34.
35.
33rd-Received – Customer Satisfaction Survey Request - From Trip.com
(No-Reply) 36.
34th-Sent – Final Submission of Pre-Action Conduct
Letter & N1 Claim Form - From Me (Simon
Cordell.) Kind
regards, Simon Paul Cordell |
|
40. 40th-Received |
|
Trip.com: About your feedback for
Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com
(en_flightservice@trip.com) To: re_wired@ymail.com Date: Friday 16 May 2025 at 13:22 BST
Dear Simon, Thank you for choosing Trip.com. Per our previous communication, we have
double verified with the airline and fact is that. Upon thorough verification, we confirm that
you purchased one piece of carry baggage for your outbound journey(One way：London-Antalya). Our records, as well as
confirmation from the airline, indicate that the purchase was successfully
completed. However, we advised by
airline due to you miss the originally scheduled outbound flight, the airline
rebooked you on an alternative flight and you added 23KG checked-in baggage
for the new flight, which resulted in additional charges. For the return flight, One way：Antalya-London,you did not add any of the
luggage from Trip.com and there was no any baggage included on the ticket. However, we still like to offer you the
fees you added the baggage at the airport which are as follow as the gesture
of the goodwill: 1. £40.00 – Paid at Gatwick Airport: (Exhibit
D) 2. £69.63 – Paid at Antalya Airport : (Exhibit
J,) Your acceptance will be serve the full
settlement of the case, we are looking forward to your reply soon. We appreciate your understanding. Best Regards, Joy Customer Success Team Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains
your personal information and booking details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy statement. |
|
41.
41st-Sent |
|
Re:
Trip.com: About your feedback for Booking No. 1653702646294295 (Case No.
46906014) From:
Rewired (re_wired@ymail.com) To:en_flightservice@trip.com Date:
Friday 16 May 2025 at 19:25 BST Response
to Trip.com: Addressing Misrepresentation
& Reaffirming Legal Action Subject: Urgent
Response – Misrepresentation of Facts & Final Warning Before Legal
Escalation Dear
Trip.com Customer Success Team, Your
latest email “Fails To Accurately Reflect My Claim” and continues to “Misrepresent Critical Details Regarding My Travel Experience
And Incurred Costs.” This is precisely why I requested a “formal telephone meeting” to ensure
clarity and prevent further misinterpretation. Key
Corrections to Your Account of Events: Check-in
Denial & Payment Duplication: Upon
arrival at the first airport, I was “Denied Check-In Despite Paying Baggage Fees,” forcing me to “Pay Again”
before proceeding. Missed
Flight Due to Incorrect Handling: Despite
completing payment, I was “Delayed at
The Departure Gate” and missed
the flight. Forced
Rebooking & Additional Charges: The airport manager “incorrectly claimed I had not paid,”
leading to “A Dispute Where I Had to Provide
Proof of Double Payment” before
being rebooked. Trip.com’s
Handling Remains Inconsistent: Your
team has “Failed to Fairly Respond to Each Aspect of My Last Claim, Ignoring Key Expenses and Damages Incurred Due To Your Booking System Failures.” Legal
Standpoint – Acknowledged Compensation
vs. Outstanding Claims I
previously informed “Ray” that I was prepared to accept the
reimbursement for: ✔
£40.00: Paid
at Gatwick Airport (Exhibit D) ✔
£69.63: Paid
at Antalya Airport (Exhibit J) This
acceptance was made “Without Prejudice”
before “31st-Received
On 23 April 2025,” yet Trip.com
has attempted to “Frame Compensation
As A Goodwill Gesture Rather Than An Acknowledgment Of Liability.” In
response, I have continued “Drafting My Pre-Action Conduct Letter And N1 Claim Form,” ensuring
that if my request for “Full Reimbursement And Procedural Compliance” is ignored, the case will be
escalated to court for a judge to finalise the matters. Final
Warning Before Escalation: Trip.com
must: 1. Acknowledge
And Address Each Point Of My Claim
Accurately: by reply to each section of my
prior email with an answer rather than attempting to “Rewrite Events To Avoid Responsibility.” 2. Provide A Direct Response
To Each Financial Loss Documented:
including litigant fees and consequential damages. 3. Arrange A
Formal Phone Meeting: to ensure no further
misrepresentation of facts before “legal
proceedings commence.” If
Trip.com fails to “Respond Appropriately Within 72 Hours,” I will “Proceed With Formal Legal Action,” including an official disclosure request under “CPR
31.12.” I urge
Trip.com to take this opportunity to resolve the matter correctly and avoid
unnecessary litigation. Best regards, Simon
Paul Cordell |
|
42.
42nd-Received |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014)
From: en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date:
Friday 16 May 2025 at 19:30 BST
Dear
Simon, Thank
you for choosing Trip.com. Kindly
be informed that your reply is well received and we will try to check and get
back to you in the next 24 to 72 hours with possible update. Thank you. We
appreciate your understanding. Best
Regards, Joy Customer
Success Team Great deals with reliable service Thank
you for choosing Trip.com Do not
forward this mail as it contains your personal information and booking
details. Copyright
1999-2024 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. |
|
43.
43rd-Received |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:
en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date:
Monday 19 May 2025 at 13:45 BST
Dear
Simon, Thank
you for your patience and understanding. Please
find attached for your reference. Please
do not hesitate to contact us via call, chat or just simply reply to the
E-mail if you have any problems. Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do not
forward this mail as it contains your personal information and booking
details. Copyright
1999-2024 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. Trip.com Group – Legal Department To: Mr. Simon Paul Cordell 109 Burncroft Avenue Enfield EN3 7JQ Subject:
Response to Pre-Action Letter – Booking Ref. 1653702646294295
Without prejudice (save as to costs) Dear Mr. Cordell, We acknowledge receipt of your letter dated 25 April 2025, accompanied by an N1 Claim Form titled “Failure to Honor Compensation Policies & Disclosure Request” under the Pre-Action Protocol for Civil Claims. This response is made without prejudice and strictly under protest. We take this opportunity to address your correspondence, and set out why, in our view, your claims are entirely without legal foundation and grossly disproportionate in both scope and value. Incorrect Legal Entity and Jurisdiction
First and foremost, your letter is addressed to several entities that are not proper legal persons or contracting parties under the booking in question. The relevant booking was made via Trip.com Travel Singapore Pte. Ltd., which is a Singaporean company. As such: • Your correspondence directed to “Trip.com Customer Success Team” and “Trip.com Headquarters” is procedurally invalid. • Any litigation would need to be brought (and properly served) against the correct contracting party and within the proper jurisdiction, which is not the UK under the current agreement. We further note that your correspondence dated 25 April 2025, while purporting to be a pre-action notice under the Civil Procedure Rules, does not conform to the Pre-Action Protocol for Civil Claims. It fails to provide a clear and valid name or legal entity as defendant, does not identify the correct contracting party, and omits any express indication of how a formal response should be submitted. While a 14-day deadline is mentioned, no specific address for service or confirmation of consent to email service is provided. Nonetheless, we are responding by email to the address and contact information listed in your letter. This response is made without prejudice to our position on jurisdiction and liability. Clarification of the Booking and Platform
Functionality
We have conducted a full internal review of your booking (Ref. 1653702646294295). We note the following facts: • Baggage was correctly selected and confirmed only for one leg of your journey. • Our booking system clearly prompts customers to review baggage for each flight segment, with visual and textual instructions. • The booking confirmation email and itinerary reflected your selected services, including the baggage segment purchased. • At no time was the inclusion of baggage for the return journey indicated or promised. These facts establish that there was no platform malfunction, misleading communication, or omission attributable to Trip.com. The underlying issue results from your own error in not selecting baggage for both segments at the time of booking. Your Claim Lacks Legal Basis
Your claim alleges breach of various compensation policies, procedural failings, and emotional harm. However, we strongly reject the assertions that any of these give rise to a valid legal cause of action under English law. In particular: a) No Admitted Liability Trip.com has not admitted liability. A goodwill reimbursement of confirmed airport baggage charges does not equate to a legal admission of wrongdoing. b) No Causal Link to Consequential Damages You claim additional losses (e.g., missed flight, transportation, hotel, stress) as resulting from a baggage discrepancy. However: • There is no causal link between any action by Trip.com and your missed flight; • Airline staff decisions and airport events are beyond our platform’s control, as we act as solely intermediaries; • You provide no evidence establishing that Trip.com’s system caused those losses. c) The Claimed Amounts Are Entirely Irrelevant and Inadmissible We note your claimed total exceeds £35,000, including: Amount Category Legal Position Claimed CPR 46.5 permits capped fixed-rate recovery (currently “Legal fees” (as £12,525.44 ~£19/hr), not self-assessed hourly rates, night shifts, or litigant in person) speculative expenses. No such category exists under any recoverable heads of “Analysis Fees” £8,500.00 loss under contract or tort. Emotional distress is not recoverable in a commercial “Client stress £5,000.00 claim absent a recognised psychiatric injury or special fees” circumstances. Other expenses Minor, unsubstantiated, and unconnected to Trip.com’s ~£621.75 (taxi, food, etc.) services. Requires proof of causation and necessity.
Moreover, the methodology you propose — charging £30+/hour for “night shifts,” referencing non-existent statutes like the “Litigation Act 2014,” and citing internal time logs — has no grounding in English civil litigation procedure and reflects a misunderstanding of cost recovery principles. Clarification from Airline and Booking Records
For completeness, we enclose as Annex 1, documentary evidence received from the operating airline confirming that the reason for the passenger's failure to board the original outbound flight was related to issues with travel documentation, not due to any fault or error on Trip.com’s part. Despite this, the airline, at its own discretion, transferred the passenger to a subsequent flight at no additional cost. Furthermore, our system records confirm that carry-on baggage was successfully added to the outbound flight during the booking process and was clearly displayed in the booking confirmation materials provided to the customer. Refunds Already Issued by Customer Service
We also highlight that our customer service team has already processed full refunds for baggage fees incurred at the airport, based on documentary evidence submitted by you. Specifically: • £40.00 – Paid at Gatwick Airport (Exhibit D); and • £69.63 – Paid at Antalya Airport (Exhibit J). These reimbursements were made as a goodwill measure and do not imply any admission of liability. They were granted upon verification of valid receipts and in accordance with our customer service policy. Procedural Missteps: CPR 31.12 Disclosure Misapplied
You seek disclosure of “insurance policy documents” under CPR 31.12. This rule applies only once litigation has commenced and requires court permission. No such proceedings have been issued or served, and thus this request is premature and procedurally inappropriate. Trip.com’s Rights Reserved – Potential for Adverse
Costs
Your submission has forced our legal team to engage substantial time and resource in reviewing and responding to an inflated claim that lacks merit. Should proceedings be issued: • We will seek strike-out under CPR 3.4 (no reasonable grounds); • We will seek to recover our own legal costs under CPR 44 on the basis of your unreasonable conduct; • The court may also consider civil restraint orders should this pattern of litigation persist. It is manifestly unreasonable to pursue a claim of £35,000+ over a £100 baggage issue, particularly where the underlying issue arose from your own oversight during the booking process. Conclusion
Trip.com does not accept liability for any of the losses claimed. Your demand is both procedurally defective and substantively unmeritorious. Unless you issue a corrected and legally coherent claim directed to the correct entity, we consider the matter closed. Please treat this as our formal and final response under the Pre-Action Protocol for Civil Claims. Yours sincerely,
Magali German EMEA Legal Counsel Trip.com Group Annex
1: Airline confirmation of missed flight and added baggage.
|
|
44.
44th-Received-Sent |
|
Blank |
|
45.
45th-Sent |
|||||||||||||
|
Subject: Formal Challenge to Jurisdiction & Final Notice Before Litigation! a.
Issues Being Addressed From Trip.com’s Prior
Correspondence Are As Follows: -- ·
No Admitted Liability, ·
No Causal Link To Consequential Damages, ·
Amount Category, ·
Legal Position Claimed. Dear Trip.com, Legal Team, I
write in response to your latest correspondence, in which you "Wrongly
Assert" that legal proceedings must be conducted under
Singaporean law, citing Trip.com Travel Singapore Pte. Ltd. as the
contracting party. 1.
UK Jurisdiction Applies—Your Attempt to Shield Itself Behind Singaporean
Registration Fails! “Incorrect
Legal Entity and Jurisdiction" While Trip.com may "Attempt
To Shield Itself" behind a Singaporean
entity, it operates directly through "Trip Air Ticketing
(Uk) Limited," a "UK-Registered
Company" engaged in travel agency
activities and call center services. 1)
Company Number: 10811048 2)
Registered Office: Floor 10, 70 St Mary
Axe, London, England, EC3A 8BE 3)
Nature Of Business: (SIC 79110 - Travel
agency activities & 82200 - Call centers) Trip Air Ticketing (UK)
Limited "Exists Solely For UK Operations,"
enabling Trip.com Group to "Sell Travel Services Within The
UK" while maintaining
international headquarters. The "Facts
Remain Indisputable": 1)
The
transaction occurred while I was physically in the UK. 2)
Payment
was made in GBP using a UK-based method. 3)
Trip.com
actively markets and sells services to UK residents. Consequently, "UK
Consumer Protection Laws Apply,"
specifically the "Consumer Rights Act 2015,"
which "Explicitly Safeguards UK Consumers"
against "Deceptive Business Practices And Service Failures." Your "Attempt
To Evade Jurisdiction" holds no weight.
The "UK Courts Retain Jurisdiction, Regardless Of Your
Registration In Singapore." 2.
Misrepresented Airline Documentation—Your Contradictions Exposed ·
“Clarification of the Booking and
Platform Functionality” ·
“Clarification from Airline and Booking
Records” Your "Attempt
To Obscure The Facts" by falsely attributing my
missed flight to "Travel Documentation Issues" is
disproven by "Your Own Customer Service Records." 1)
At 16/04/2026 05:50pm UTC: EasyJet’s "Customer
Service Advisor Confirmed That Passengers Faced Travel Document Issues,"
but in truth and on the day “EasyJet Refused” to "Transferred
Them To A New Flight At No Cost," unlike myself and my travel
partner. 2)
And
this is because , you have "Erroneously Conflated My
Situation" with that of "Another
Family" who had an entirely
separate issue. This other family was "Denied Boarding Due
To An Expired Passport For One Of Their Adolescent Children Passengers."
In contrast, at 16/04/2026 06:47pm UTC, I "CORDELL/SIMQN."
was separately verified with a "Valid Passport Issued Just
Months Prior to Myself" proving your attempt to "Wrongly
Associate My Case With Their Case!" In part the real issue
towards my claim is as "Records Confirm,"
and is due to "Trip.com’s
Failure To Generate A Valid Receipt"
for my baggage purchase, leading to the financial loss I incurred: 1)
At 16/04/2026 06:01pm UTC: EasyJet confirmed that "I
Had To Repurchase A Hold Bag At The Airport," and this was
because Trip.com’s system "Failed
To Recognize My Original Baggage Order,"
and this is even "Months After"
the initial transaction took place and stays until date, also despite my
payment being processed and reflected in my Bank account history, Trip.com's
system "Continued To List The Baggage Order As ‘Processing,"
instead of confirming it as fully paid and valid for travel. 2)
This
failure "Directly Resulted In Unnecessary Financial Loss,"
forcing me to "Pay Again For The Same Service," as
well as “Additional Costs” and this was due
to Trip.com's Websites "Lack Of Transparency And
Functionality." 3)
Even
after months had passed, your website "Still Displays My
Baggage Order As Incomplete," a flaw
which I documented in my "N1 Claim Form, while Exhibiting Screenshots” that prove this
fact! 4)
At 16/04/2026 06:03pm UTC: EasyJet
"Explicitly Confirmed The Additional Baggage Fee Of GBP 40,"
reinforcing the direct "Financial Loss Caused By Your
System Failure." 3.
Your Dismissal of Cost Recovery Is Baseless. The Evidence Proves Otherwise! “Your
Claim Lacks Legal Basis” Accounts for: a.
Trip.com’s Legal Teams Statement: “These reimbursements were made as a
goodwill measure and do not imply any admission of liability. They were
granted upon verification of valid receipts and in accordance with our
customer service policy.” Response & Legal Clarification: Trip.com’s
claim that the reimbursement was merely a "Goodwill Gesture"
and this is contradicted by the facts in their own communications, where they
explicitly offered "Compensation Due To Liability Findings." 📌
Ray, Trip.com Customer Success Team Stated: > "Following
our recent email correspondence, we are pleased to inform you that, after
further investigation, we are able to compensate you for the baggage
allowance fees paid at the airport: GBP 40 at London Gatwick Airport and GBP
69.63 at Antalya Airport. Please confirm if you would like us to proceed with
this compensation process." ✅ This statement confirms
liability acceptance as a result of their internal investigation. ✅ Trip.com provided this compensation based on
EasyJet’s confirmation of a disputed baggage charge and not as an unsolicited
goodwill payment. 📌
Ray, Trip.com Customer Success Team Stated: > "The
'Proposed Resolution' was to serve as a full settlement of this complaint." ✅ This explicitly distinguishes the payment
from a "Goodwill Offer," and instead
characterizes it as "Compensation Tied To A Legal Dispute."
✅ Multiple Trip.com representatives failed to
properly coordinate their internal communication, demonstrating procedural
mismanagement aimed at avoiding a fair resolution in this matter! Final Argument: Trip.com
"Cannot Retroactively Redefine Their Compensation As A
Goodwill Gesture" when "Their Own
Statements Clearly Confirm Liability Acceptance." This
attempt to reframe their payout is a transparent effort to "Evade
Accountability And Procedural Fairness." b.
Trip.com’s Legal Teams Statement: “You provide no
evidence establishing that Trip.com’s system caused those losses.” Response & Legal Clarification: The "Other Expenses" referenced by my
learned friend are not minor; they are significant and arise directly from
Trip.com's failure to provide the services as agreed. The amount of
approximately £621.75, which covers expenses such as taxi fares
and food, is a direct consequence of Trip.com's inadequate service. I have
consistently submitted the necessary proof in previous correspondence. If
Trip.com had taken these legally binding communications seriously, we could
have arranged a telephone meeting to resolve the issue regarding my wrongful
identification as the passenger who missed his flight due to problems with
travel documents. Additionally, the literary article I presented demonstrates
the existence of an invalid receipt obtained from my personal booking account
on Trip.com's website, which is not an error on my part. c.
Trip.com’s Legal Teams Statement: “The Claimed Amounts Are Entirely
Irrelevant and Inadmissible We note your claimed total
exceeds £35,000,” Response & Legal Clarification: d.
Trip.com’s Legal Teams Statement: “CPR 46.5 permits capped fixed-rate recovery (currently “Legal
fees” (as £12,525.44 ~£19/hr.), not self-assessed hourly rates, night
shifts, or litigant in person) speculative expenses.” Response & Legal Clarification: Under
"CPR 46.5," "Fixed-Rate Cost Recovery" for
litigants in person "Is Explicitly Permitted."
my "Calculated Breakdown" aligns
precisely with these guidelines, ensuring "Fair Compensation For
The Effort Required Due To Trip.com’s Obstruction Tactics." Furthermore,
compensation "Must Be Adjusted For Inflation," given
that the "Standard Rate Was Set In 2014" and has not
been revised to account for "The Rising Cost Of Living And Legal
Expenses." The "Cumulative Inflation Rate From 2014
To 2024 Is Approximately 30%," meaning the "Standard
Hourly Rate Of £19 Must Be Adjusted Accordingly." ✅ £19 × 1.30 = £24.70 per hour! This
adjustment ensures that my compensation "Reflects Real Economic
Impact Rather Than Outdated Figures That No Longer Hold Practical Value."
Ignoring inflation would result in "An
Artificially Reduced Reimbursement, Failing To Account For The Devaluation Of
Currency Over Time." The court has the discretion to apply "Updated
Rates That Align With The Financial Reality Of Litigants In Person." This
precedent protects consumers who "Incur Excessive Burdens
Due To Corporate Negligence," which
is the "Core Issue In This Case."
If you "Dispute The Recovery,"
then provide "A Legally Substantiated Reason For Doing So,"
mere dismissal will not suffice. Trip.com’s Legal Teams Statement: "Moreover, the methodology you propose — charging
£30+/hour for 'night shifts,'…" Response & Legal Clarification: Trip.com's Night Shift
Workforce—Proven by Their Own Statements & Job Listings: 1)
Trip.com Careers Page (Business
Operation Intern) States: >
“We have more than 30,000 employees scattered across 30
countries.” 2)
“Trip.Com Operates Major Customer Service Hubs In
Japan, Korea, The UK, And The Philippines, Ensuring Round-The-Clock Service.” Other Webpage Sources are (Careers at
Trip.com Group1)
& (Careers |
Trip.com Group2) 3)
“Trip.com’s Glassdoor Listing”
(Glassdoor.co.uk/Jobs/Trip-com-Group-Jobs.) &
(Glassdoor.co.uk/Salary/Trip-com-Group-Senior-Nightshift-Team-Manager) both confirm a “Senior
Nightshift Team Manager Role,” earning “£43K
- £47K Per Year!” These
confirm that “Trip.Com Runs Designated Night Shifts,”
meaning “Legal Complaints And Disputes Are Handled Across
Multiple Shifts, Day And Night.” Justification for Night Shift Fee in
Litigation Against Trip.com: ✅ "Trip.Com Operates
Designated Night Shifts," meaning legal disputes are
handled across "Multiple Shifts—Day And Night."
✅ Litigation effort increases with irregular
communication windows, requiring additional labor beyond standard hours. ✅ "Trip.com’s Own Acknowledgment Of
Night Shifts" reinforces the necessity of structured
compensation for extended legal engagement. Final Argument Trip.com
"Cannot Dismiss The Concept Of Night Shift Fees"
when "They Themselves Recognize The Existence Of Night
Shifts." Whether they compensate
their own employees extra or not is irrelevant to the burden placed on a
litigant navigating their multi-shift operations. e.
Trip.com’s Legal Teams Statement: “Referencing Non-Existent Statutes Like The
“Litigation Act 2014,” Response & Legal Clarification: The
“Legal Services Act 2007”
establishes the framework for “Conducting Litigation”
and defines exemptions regarding who can engage in legal proceedings. Under
this framework: ✅ A person is “An Exempt
Individual For The Purpose Of Conducting Litigation”
relating to any proceedings. ✅ “Litigation Refers To The Legal
Process” where an individual or
business pursues claims against another party to resolve disputes. ✅ In England and Wales,
litigation is governed by the “Civil Procedure Rules (CPR),
Which Apply To All Civil Claims Initiated After April 1999.” Addressing the "Litigation Act
2014" Misrepresentation: 1)
There
is “No Standalone Statute Titled ‘Litigation Act 2014” in UK
law. However, the “Civil Procedure Rules (CPR)”
govern “Cost Recovery Principles,”
particularly “CPR 46.5,” which explicitly allows litigants in
person to “Claim Costs For Time Spent On Legal Proceedings.” 2)
Trip.com’s
dismissal of this reference is “Misleading,”
rather than addressing the “Valid Legal Framework”
that supports structured fee claims, they focus on the “Name Of A
Statute,” ignoring the actual basis for cost recovery in litigation. Why 2014 Is Relevant: 1)
The
“£19 Per Hour Rate For Litigants In Person Was Set In 2014”
under “CPR 46.5.” it has “Not
Been Adjusted For Inflation Since,”
despite significant economic shifts. 2)
This
outdated rate “Legitimizes Structured Cost Claims”
that “Account For Inflation Adjustments,” ensuring fair
compensation for time spent on litigation. Final Defense: Trip.com’s
objection is “Not A Substantive Legal Argument,”
it is “A Deflection”
designed to “Sidestep The Reality Of Cost Recovery For Litigants
In Person.” The legal framework under “CPR
46.5” fully supports structured
fee claims, and their attempt to dismiss it “Holds No Merit In
Challenging Its Legitimacy.” f.
Trip.com’s Legal Teams Statement: “No such category exists under any recoverable
heads of “Analysis Fees” £8,500.00 loss under contract or tort.” Response & Legal Clarification: You
have "Arbitrarily Dismissed" my
analysis fees under "CPR 46.5," claiming
they are not recoverable. However: 1)
The
"Timestamped Evidence,"
consisting of extensive correspondence exchanged over several months, "Demonstrates
The Significant Time And Effort Invested"
in litigating this matter due to Trip.com's "Persistent
Refusal To Engage Properly." 2)
This
"Is Not A Routine Consumer Complaint" it
has involved drafting detailed legal documents, responding to obstructive
procedural objections, and "Compiling Comprehensive Legal
Arguments." 3)
The
structured communications involved total "[44] Emails And a
large Word Count," further proving the
extensive burden caused by Trip.com’s failure to resolve the matter
efficiently. g.
Trip.com’s Legal Teams Statement: “Emotional Distress: is not recoverable in a commercial “Client
Stress £5,000.00 Claim Absent A Recognised Psychiatric Injury Or Special
Fees” circumstances.” Response & Legal Clarification: Under “UK law,” emotional distress “Can
Be Recoverable” in certain
commercial claims, provided specific legal criteria are met. ✅ Negligent or Intentional Infliction of Emotional Distress:
If a company’s actions cause “Significant Emotional Harm,” a claim may be possible under “Tort Law.” ✅ Psychiatric Injury Not Always Required: While
severe cases often involve “Recognized Psychiatric Conditions,” compensation can still be awarded for “Distress
And Inconvenience,” as seen in “Financial
Ombudsman Rulings.” ✅ Special Fees & Compensation: Courts may award
damages for “Distress, Inconvenience, Or Reputational Harm,” even in commercial disputes, if the impact is “Beyond
Normal Business Frustrations.” 1. Refunds Already Issued by
Customer Service: a.
Trip.com’s Legal Teams Statement: “Refunds Already Issued by
Customer Service: We also
highlight that our customer service team has already processed full refunds
for baggage fees incurred at the airport, based on documentary evidence
submitted by you. Specifically: ·
£40.00 – Paid at Gatwick Airport (Exhibit D);
and ·
£69.63 – Paid at Antalya Airport (Exhibit J).” Response
& Legal Clarification: No payment has been received nor has Trip.com Customer services or legal team replied to my request in regard to this situation when I have asked if the payment has been processed. 2. Procedural
Missteps: Misapplication of CPR 31.12 Disclosure “Procedural
Missteps: CPR 31.12 Disclosure Misapplied” a. Trip.com “Wrongly
Asserts” that "CPR
31.12" governs the disclosure request for “Insurance
Policy Documents.” However, this provision of
the Civil Procedure Rules “Only Applies Once Litigation Has Commenced
And Requires Court Approval Before Enforcing Disclosure.” The
“Current Stage Of Proceedings Does Not Meet The Necessary
Threshold” for "CPR
31.12" to be invoked. As no formal claim has been “Filed
Or Served,” Trip.com's assertion that
the request is "Procedurally Inappropriate" fails to
account for the broader disclosure obligations applicable under “Pre-Action
Principles.” Legal Clarification: Pre-Action Disclosure Rules Under
"CPR 31.16" In
contrast to "CPR 31.12," "CPR
31.16" permits pre-action disclosure when: ✅ The respondent is "likely to be a party to
subsequent proceedings." ✅ The requested
documents "are relevant to a prospective claim." ✅ Disclosure "will assist case preparation or
resolution." Trip.com's
“Failure To Engage With The Pre-Action Framework,”
while incorrectly citing "CPR 31.12,"
demonstrates an "Attempt To Obstruct Legitimate Requests
For Disclosure." Given the "Clear Relevance Of
Insurance Policy Documents" to assessing liability and
compensation capacity, their refusal to provide disclosure "Undermines
Transparency And Procedural Fairness." Legal Position & Final Argument: If
Trip.com disputes disclosure "On Procedural Grounds,"
they must "Reference The Correct Provisions"
governing pre-action requests. "CPR 31.16,"
not "CPR 31.12," dictates disclosure
obligations at this stage. Failure
to comply with "Could Result In Adverse Inferences Being
Drawn" by the court, including potential cost
consequences "Should Formal Litigation Proceed."
Trip.com must either: 1)
"Provide
A Legally Substantiated Reason"
for denying disclosure under the correct "CPR"
framework. 2)
"Comply
With Pre-Action Disclosure Obligations" in
accordance with "CPR 31.16." ·
Any
continued refusal will further "Demonstrate Deliberate
Non-Compliance," strengthening the argument for "Judicial
Intervention To Compel Disclosure" should litigation be
initiated. 3. Trip.com’s Rights Reserved
– Potential for Adverse Costs a. Trip.com
argues that litigation imposes excessive costs, yet their own failure to
resolve this matter efficiently forced extended engagement. Their procedural
missteps have necessitated higher legal costs, proving their own actions are
responsible for unnecessary financial burdens, justifying the structured cost
recovery outlined in the claim. b. Trip.com’s
Own Claim vs. Their Actual Conduct: 1)
They
argue that “Litigation Imposes Costs,”
yet they “Ignored Opportunities”
for early resolution under my “Pre-Action Conduct Letter.”
2)
They
claim my case is “Inflated,”
yet my financial losses are “Directly Attributable To Their
Failures,” as documented by airline
records and transaction confirmations. 3)
They
threaten a “Strike-Out Motion Under CPR 3.4” but
fail to recognize that the “Failure To Resolve Legitimate Disputes Is
Itself Grounds For Cost Recovery” under “CPR 44.” c. The
Real Cost Burden is Caused by Trip.com’s Own Inaction: 1)
“I Did Not Force This Litigation, Trip.Com Did,”
by failing to engage meaningfully at the pre-action stage. 2)
The
structured legal costs outlined in my claim “Reflect The
Prolonged Engagement Necessitated By Trip.com’s Procedural Missteps.”
3)
If
they seek to recover their legal costs under “CPR 44,”
they must also acknowledge the “Burden They’ve Imposed On The
Claimant” due to unnecessary
resistance. d. Final
Position: ·
Trip.com’s
“Own Legal Argument Confirms The Principle That Time Wasted
Imposes Financial Consequences,”
meaning they must accept responsibility for extended litigation costs caused
by their procedural failures. ·
If
they wish to argue excessive costs, “They Must First Explain
Their Failure To Resolve This Matter Efficiently” when
given the opportunity. “My Structured Legal Costs Stand As
Entirely Justified.” e. Trip.com’s
Own Legal Argument Exposes Their Waste of Time & Costs: Trip.com
“Acknowledges That Time And Resources Matter,”
yet has “Prolonged This Dispute Unnecessarily,” forcing
additional legal engagement that “Would Have Been Avoided Had
They Properly Addressed The Issue Earlier.” ·
Trip.com argues that pursuing litigation is "Manifestly
Unreasonable" over a £100 baggage issue.
However: 1) “Trip.com’s Refusal To Correct Their System Failure Forced Additional Expense,” including taxi fares, hold baggage repurchase, and disrupted travel logistics. 2) “The Burden Of Financial Recovery Extends Beyond The Baggage Charge” due to the “Obstructive Conduct, Wasted Time, And Legal Effort Imposed By Trip.com’s Resistance To Resolving The Dispute Efficiently.” 3)
“Trip.Com Acknowledges Time And
Resources Are Critical,” yet their refusal to engage meaningfully has
imposed “Avoidable Financial Burdens On The Claimant,”
justifying the structured claim under “CPR 46.5 And Cost Recovery
Principles.” 4. Final
Notice: -- a. Litigation
Is Imminent: 1)
Your
"Documentation Is Inconsistent And Your Explanations Do Not
Align" with the factual records.
You are "Avoiding Accountability,"
but the evidence speaks for itself. 2)
Trip.com’s
responses have been "Marked By Evasion, Misdirection, And
Procedural Stonewalling." You have deliberately "Failed
To Engage Meaningfully" or acknowledge "Clear
Evidence Exposing System Flaws In Your Receipt Issuance Process." 3)
This
is your "Final Opportunity"
to "Resolve This Dispute Correctly." 4)
If
"Full Compensation And Acknowledgment Of Liability" is not provided "Within
7 Days," I will "File
My N1 Claim Form With The UK Courts"
without further warning. 5)
Failure
to respond with a "Substantive Resolution"
will result in "Immediate Legal Escalation." b. Settlement
Proposal vs. Litigation Claim: ·
Trip.com
had the “Opportunity To Resolve This Matter” before
litigation under my “Pre-Action Conduct Letter,”
which outlined a “Settlement Offer Of £26,647.19”
covering: ✅ Financial
losses, ✅ Legal
expenses, ✅ Analysis
fees, ✅ Emotional
distress compensation. ·
However,
“Trip.Com Failed To Engage Meaningfully”
or provide a resolution in line with “UK Consumer Protection Laws.” ·
Since
no fair settlement has been reached, the claim now “Escalates To
Litigation,” increasing the total to “£35,306.31,”
including: ✅ Legal Fees For Structured Engagement:
(£24.70/hr. under CPR 46.5) ✅ “Solicitors’ Expenses”
✅ “Compensation For Extended Legal Effort Caused By
Trip.com’s Procedural Failures.” ·
Trip.com
has had ample time to respond appropriately. “This Is The Final
Opportunity” to resolve the matter
under the “Previous Settlement Terms.”
Failure to act will result in “Immediate Legal Escalation
Without Further Warning.” Best regards,
Simon Paul Cordell P.S. I am compelled to bring to your attention a critical matter concerning the evidence provided in the aforementioned case. Trip.com previously provided a partial screenshot of a conversation between their representative and easyJet, pertaining to the baggage issues. Exhibited Evidence: 24. 24th-Received: -- a. Baggage.png 101kB b. Baggage 2.png 113.9kB c. Baggage 3.png 15.4kB It has become known that this partial evidence was deliberately redacted to present a misleading narrative, suggesting involvement in an unrelated family passport issue. Subsequently, a full transcript of the conversation has been disclosed by legal counsel outside of Trip.com's UK team, or other Worldwide Listed Organisation. Exhibited Evidence: 43. 43rd-Received: “Annex 1: Airline confirmation of missed flight and added baggage.” This full conversation reveals the intentional misrepresentation and selective omission of information by Trip.com, aimed at deflecting liability. I urge you to acknowledge the gravity of this matter, as it directly impacts on the integrity of the legal proceedings and the accountability of Trip.com in addressing consumer grievances. In the interest of facilitating your review, I have taken the liberty of including a hyperlink that encompasses all prior correspondence organised in chronological order. This link may serve as a comprehensive reference point for counting and assessing the correspondence in question. Weblink: TripCom-and-Co’s-Correspondence-22-05-2025 Exhibit: “Annex 1: Airline confirmation of missed flight and added baggage-Return-1”
|
|
46.
46th-Received |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014)
From: en_flightservice@trip.com (en_flightservice@trip.com) To:
re_wired@ymail.com Date:
Thursday 22 May 2025 at 15:53 BST Dear
Simon, Thank
you for choosing Trip.com. Please
allow us 24-72 hours to review your request with our relevant team. We
appreciate your understanding. Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do not
forward this mail as it contains your personal information and booking
details. Copyright 1999-2024 Trip.com All rights
reserved Using Trip.com’s website means that you
agree with Trip.com’s privacy
statement. |
|
47.
47th-Received |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com
(en_flightservice@trip.com) To: re_wired@ymail.com Date: Tuesday
27 May 2025 at 08:21 BST Dear
Simon, Thank
you for your patience while we worked on your case. Please find attached the
Response to Final Notice for your reference. Would
you please let us know if you accept the proposed offer? Kindly note that
acceptance will be considered the full and final settlement of this case. Thank
you Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do not
forward this mail as it contains your personal information and booking
details. Copyright
1999-2024 Trip.com All rights reserved
By
Email to Mr.
Simon Paul Cordell 109
Burncroft Avenue Enfield EN3 7JQ Email: Re_wired@ymail.com Subject:
Response to Final Notice – Booking Ref. 1653702646294295 Dear Mr.
Cordell, We write
further to your correspondence dated 22 May 2024, entitled “Formal Challenge to Jurisdiction & Final
Notice Before Litigation”, issued pursuant to the Civil Procedure
Rules. This response is provided on a without prejudice basis. Trip.com
would like to clarify its final position as follows: 1.
Please
note that Trip.com’s booking services are operated by Trip.com Travel Singapore
Pte. Ltd, a limited liability company with its address at 30 Raffles Place,
#29-01 Singapore (048622). As such, your contract is with Trip.com Travel
Singapore Pte. Ltd (“Trip.com”) in relation to the your travel bookings place
on the Trip.com website and any legal claims in relation to your booking
should be raised against that entity. As such, please consider this letter a
response on behalf of Trip.com Travel Singapore Pte. Ltd. As per our general
T&C, the courts of Singapore will have jurisdiction over any dispute or
claim (including noncontractual disputes or claims) arising out of or in
connection with these terms or their subject matter or formation. However,
this shall not deprive you of any mandatory right to choose instead to
resolve any such dispute or claim in the courts of the country in which you
are resident. Should a claim be raised in the English courts, Trip.com
intends to defend it fully. 2.
Following
internal review, we confirm the following: a.
Your
booking included checked baggage for only one segment of the journey as you
only selected baggage for one segment. b.
The
Trip.com platform clearly prompts users to add baggage per flight segment,
and the booking interface and confirmation page reflected the same. c.
The
system operated correctly at all times. There was no technical failure or
system error. Accordingly,
the absence of baggage for the return segment is solely due to your failure
to add baggage to the return segment. There were no errors by Trip.com. 3.
We wish
to correct our earlier statement regarding the status of the baggage refunds.
Upon further review, we confirm that Trip.com customer service did offer
refunds for the baggage fees incurred at the airport, as follows: •
£40.00 –
Paid at Gatwick Airport •
£69.63 –
Paid at Antalya Airport At the
time, the customer service team contacted you to confirm whether you wished
to proceed with the refund process, as required to initiate payment. However,
we note that you declined the offer, and therefore no refund was processed.
We regret any confusion caused by our previous communication and hope this
clarifies the current status. Should you wish to reconsider, we remain
willing to process the refund as initially proposed, subject to confirmation.
4.
In
addition to the above offer, as customer service is of the utmost importance
to Trip.com, our client is prepared to offer 15,000
Trip Coins (worth 150 USD or the equivalent in your local currency subject to
exchange rates on the date of issue) as a goodwill gesture in a full and
final settlement of this complaint, without admission of liability and
without prejudice. This offer is open for acceptance until June 3rd, 2025,
after which the goodwill gesture offered under this paragraph shall be
withdrawn and no further goodwill offers shall be made. Please
note that Trip.com wishes to resolve this matter amicably.
However, Trip.com is fully prepared to defend any court
claims and reserves its right to seek costs from your client in relation to
doing so. In the meantime, Trip.com’s rights are reserved. Yours
sincerely, Magali
German Legal Counsel Trip.com Group Using Trip.com’s website means that you agree with Trip.com’s privacy statement. |
|
48.
48th-Received |
|
Trip.com: About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From: en_flightservice@trip.com (en_flightservice@trip.com) To :re_wired@ymail.com Date: Tuesday 27 May 2025 at 08:21 BST
Dear Simon, Thank you for your patience while we worked on your case. Please find attached the Response to Final Notice for your reference. Would you please let us know if you accept the proposed offer? Kindly note that acceptance will be considered the full and final settlement of this case. Thank you Best Regards, Joy Customer Success Team
Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains your personal information and booking details. Copyright 1999-2024 Trip.com All rights reserved Using Trip.com’s website means that you agree with Trip.com’s privacy statement. ----------------
The Original mail ------------------- Sender:
en_flightservice@trip.com<en_flightservice@trip.com> Time:
2025-05-22 22:53 Recipient: Rewired
Rewired<re_wired@ymail.com> Subject:
Trip.com: About your feedback for Booking No. 1653702646294295 (Case No.
46906014) Dear Simon, Thank you for choosing Trip.com. Please allow us 24-72 hours to review your request with our relevant team. We appreciate your understanding. Best Regards, Joy Customer Success Team
Great deals with reliable service Thank you for choosing Trip.com Do not forward this mail as it contains your personal information and booking details. Copyright 1999-2024 Trip.com All rights reserved Using Trip.com’s website means that you agree with Trip.com’s privacy statement. ----------------
The Original mail ------------------- Sender: Rewired
Rewired<re_wired@ymail.com> Time:
2025-05-22 22:14 Recipient:
Trip.com<EN_flightservice@trip.com><en_flightservice@trip.com> Subject:
[External]Re: Trip.com: About your feedback for Booking No. 1653702646294295
(Case No. 46906014) Dear Trip.com, Legal Team, Please
find attached my formal “Legal Claim”
detailing the procedural failures, financial losses, and structured
compensation due as a result of Trip.com’s mismanagement. As
previously outlined in my “Pre-Action Conduct Letter,” I provided a
reasonable opportunity for resolution with a settlement offer of £26,647.19. “Trip.com Failed To Engage Meaningfully,” leaving the matter unresolved. Final
Settlement Opportunity: I
am “Prepared
To Accept The Lower Settlement Amount (£26,647.19) If
Trip.com Provides the Compensation Requested
And Re Accepts Acknowledgment Of Liability Before Formal Litigation Is Filed.”
However, “If Court Proceedings Commence,”
the total claim escalates to £35,306.31,
including extended legal costs, procedural delays, and structured cost
recovery under “CPR 46.5.” This
is “Your
Last Opportunity” to resolve the matter before court filing. Failure
to engage meaningfully will result in “Immediate Formal Litigation.” Please
confirm receipt of this claim and provide a substantive response “Within 7
Days!” Best regards, Simon Paul Cordell On
Monday 19 May 2025 at 13:45:57 BST, en_flightservice@trip.com
<en_flightservice@trip.com> wrote: Dear
Simon, |
|
49.
49TH-Received |
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|
Re:
Trip.com: About your feedback for Booking No. 1653702646294295 (Case No.
46906014) From:Rewired
Rewired (re_wired@ymail.com) To:en_flightservice@trip.com Date:Friday
20 June 2025 at 22:43 BST Subject: Follow-Up on Case No. 46906014 –
Apologies for Delay and Formal Response Attached
Please
accept my sincere apologies for the delay in responding to your recent
correspondence dated 27 May 2025. I appreciate your patience and assure you
this was not due to disregard but to the considerable amount of time and care
required to prepare a detailed and substantiated response to the ongoing
dispute and this late reply is also due to essential personal
responsibilities, including securing new transport to attend court and
managing unforeseen domestic matters, which also meant that I was without a
computer so I was temporarily unable to reply within my intended timeframe.
However, I’ve now addressed all outstanding points thoroughly. Attached
below is my formal reply, which outlines my legal position, provides
corroborating evidence, and responds directly to the matters raised. I remain
open to engaging in good faith with your team and hope we can reach a fair
and timely resolution. Yours
sincerely, Simon Paul Cordell On
Tuesday 27 May 2025 at 08:21:14 BST, en_flightservice@trip.com
<en_flightservice@trip.com> wrote:
Dear
Simon, Thank
you for your patience while we worked on your case. Please find attached the
Response to Final Notice for your reference. Would
you please let us know if you accept the proposed offer? Kindly note that
acceptance will be considered the full and final settlement of this case. Thank
you Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do
not forward this mail as it contains your personal information and booking
details. Copyright
1999-2024 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. ----------------
The Original mail ------------------- Sender:
en_flightservice@trip.com<en_flightservice@trip.com> Time:
2025-05-22 22:53 Recipient:
Rewired Rewired<re_wired@ymail.com> Subject:
Trip.com: About your feedback for Booking No. 1653702646294295 (Case No.
46906014)
Dear
Simon, Thank
you for choosing Trip.com. Please
allow us 24-72 hours to review your request with our relevant team. We
appreciate your understanding. Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do
not forward this mail as it contains your personal information and booking
details. Copyright
1999-2024 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. Attachment Name: Mr.
Simon Paul Cordell Address: 109
Burncroft Avenue, Enfield, London, EN3 7JQ
Email: Re_wired@ymail.com Tel:
+447864217519 Date:
20/06/2025 Trip Air
Ticketing (UK) Limited Floor 10, 70 St Mary Axe London, England EC3A 8BE Subject: Response
to Legal Correspondence – Jurisdiction, Procedural Conduct & Litigant
Rights Dear
Trip Air Ticketing (UK) Limited, This
letter serves not only as a response to your recent communications concerning
“Booking
No. 1653702646294295” (Case No. 46906014), but also as a firm
assertion of my legal standing as a self-represented party. I must
also apologise for the slight delay in response. I have devoted extensive
time to preparing this case, which unfortunately meant I had to momentarily
prioritise essential personal matters, which eventfully caught me up, such as
securing new transport to attend courts and also attending to domestic
affairs, so that I can present my case securely and competently in a legal
setting. My
position as a litigant in person is
not a reflection of preference, but necessity and it is grounded in
legitimate and recognised legal precedent. I am fully aware of my rights
under “Rule
46.5 Of The Civil Procedure Rules (CPR),” which entitles litigants to
recover reasonable costs for work carried out on their own behalf. This is
not speculative, nor is it a theoretical position; I view this case as a
practical and meaningful opportunity to exercise and validate that entitlement
under established UK law. While I would have preferred to be in a financial
position to instruct legal representation, that option is currently beyond my
means. As a result, I have had to dedicate substantial time and effort, time
taken directly from my personal and professional life, to engage with these
legal proceedings. “This is time for which any solicitor, had I been able to instruct one,
“This is time, which would attract fees if incurred by legal counsel, and is equally compensable when undertaken by a
litigant-in-person under CPR 46.5.” despite not being personally affected
by the outcome. The fact that I am both the claimant and the one bearing this
burden makes the imbalance all the more unjust. This situation has compelled
me to deepen my understanding of the legal framework surrounding liability,
acceptance, and the recovery of legal expenses, particularly in cases where a
litigant in person is entitled to seek compensation for their work under “Rule
46.5 of the Civil Procedure Rules (CPR).”
I approach this case with seriousness, precision, and due care, not only
because of its direct impact on me, but also because it forms part of a
broader legal journey. I am currently involved in other proceedings,
including one where a significant “Abuse Of Process” has occurred, and
these experiences are actively shaping my legal knowledge and approach,
whether acting as a litigant or otherwise. Through this process, I have
reaffirmed the validity of my rights as both a consumer and a claimant. I
remain confident that I am legally and factually justified in the dispute
over my booking, and I fully expect this matter to be resolved in accordance
with statutory protections and the principles of procedural fairness. I
therefore request compensation for the recovery of my “Legal Expenses” to be
established as compensated. I
acknowledge receipt of your latest messages: one from Joy of the Customer
Success Team, dated “Tuesday 27 May 2025 At 08:21 BST,” and
from Magali, Legal Counsel, also dated “Tuesday 27 May 2025 At 08:21 BST.” This
letter serves as my formal reply to both! Following
a review of Trip.com’s Updated Terms
and Conditions (as of 27 May 2025), alongside Companies
House data and relevant UK legislation, I have identified “Jurisdictional
Inconsistencies, Procedural Irregularities,
And Multiple Breaches Of Consumer Protection Obligations.” These issues warrant immediate attention and
rectification. 1. Jurisdiction Argument – UK Law
Supersedes Singapore Enforcement: Trip.com’s
assertion that disputes must be “Resolved Exclusively In Singapore” conflicts
with multiple legal principles “Governing Consumer Rights In The UK.” Hague
Convention on Choice of Court Agreements (2005) – Consumer Contracts Are Excluded
Under “Article
2(1)(a)” of the “Hague Convention,” consumer contracts “Do Not
Fall Under
Mandatory Jurisdiction Clauses.”
This exclusion means “Trip.Com
Cannot Legally Enforce Singapore
Jurisdiction” if the transaction qualifies as a “Consumer Purchase,” which it does. UK Legal
Framework – CJJA 1982 (Civil Jurisdiction and Judgments Act) •
Section
15B(2): ensures that “UK-Based Consumers Retain The Right
To Sue Overseas Entities In UK Courts,”
even if the company is incorporated abroad. •
Section
15B(3): prevents companies from “Suing UK
Consumers Outside The UK,” unless strict legal conditions apply,
which are “Absent” in this case. •
Section
15B(6): makes it “Impossible To Contractually Restrict
Consumer Rights” unless such clauses “Expand Legal Options Rather Than
Limit Them,” Trip.com’s terms do the opposite. By
claiming that Singapore jurisdiction overrides UK consumer protections,
Trip.com “Misrepresents
The Legal Position Entirely.” The
company’s “Active UK Registration Establishes
Statutory Obligations,”
rendering the jurisdiction argument “Invalid.”
2. Trip.com’s UK Entity – Confirmation
of Legal Responsibility:
Despite
the claim that operations fall under “Trip.Com Travel Singapore Pte. Ltd., Trip Air
Ticketing (UK) Limited Remains An Officially Registered UK Entity,” confirmed
via “Companies
House.” •
Company
Number:
10811048 •
Registered
UK Address: Floor
10, 70 St Mary Axe, London, England, EC3A 8BE * Trip Air
Ticketing (Uk) Limited Matching Previous Names: Ctrip
Air Ticketing (Uk) Limited 10811048
- Incorporated on 9 June 2017 Floor 10
70 St Mary Axe, London, England, EC3A 8BE. * Trip Air
Ticketing (Uk) Limited Total
number of appointments 1 Floor
10, 70 St Mary Axe, London, England, EC3A 8BE. •
Trip.com
Terms and Conditions:
Furthermore, “Trip.com’s own Terms and Conditions (May 27, 2025)” (https://uk.trip.com/contents/serviceguideline/terms.html?locale=en-GB) state that “Both Trip.Com Travel Singapore Pte.
Ltd. And
Trip Air Ticketing (UK) Limited Operate The Platform,” using “And”
or "We,
Our, Us," thus consolidating both companies
under a “Shared Operational Identity,” reinforcing
Trip.com’s Liability due to “UK-based operations.” •
Trip Air
Ticketing (UK) Limited Company Information: This
Companies House listing confirms that “Trip Air Ticketing (Uk) Limited” is an “Active
UK-Registered Company,” further
supporting my jurisdiction argument. https://find-andupdate.company-information.service.gov.uk/company/10811048.
Or horrific-corruption-files.webhop.me/PNC66/1.
PNC-Errors-and-Its-Other-Claims/05-0125-till-25-01-25-File-Locked4Sharing/Teeth-14-01-25/02.
Trip Com And Airlines-ClaimPartSent/trip.com-Website-Exhibit/terms.html. Yet: a. “Only The Singapore Address (30 Raffles Place,
#29-01, Singapore 048622) Is Explicitly
Listed,” while “Trip Air
Ticketing (UK) Limited’s UK-Registered Address
Is Omitted.” b. “Despite This Omission, UK Jurisdiction Applies,” as “Trip Air
Ticketing (UK) Limited
Is Legally Accountable”
under “UK Law And Consumer Protection Regulations.” c. Attempting to sidestep legal
responsibility by misrepresenting the UK entity’s direct consumer obligations
“Will
Not Hold Up Under Scrutiny.” 3. Civil Restraint Order Threat – Direct
Contradiction in Jurisdiction Argument: The
Correspondence Signed By Magali German, EMEA Legal Counsel, states: a. “Should
proceedings be issued: > - We will seek strike-out under “CPR 3.4” (no reasonable grounds). b. We will
seek to recover legal costs under “CPR 44” due to unreasonable
conduct. c. The
court may also consider “Civil Restraint Orders” should this
pattern of litigation persist.” This
statement “Directly Contradicts Trip.com’s Previous Claim That UK Jurisdiction
Does Not Apply.” •
Contradiction
and Jurisdictional Recognition
a. A “Civil Restraint Order (CRO) Must Be
Filed In UK Courts.” b. “If Trip.Com Wishes To Enforce A Restraint Order,
It Must Engage With UK Jurisdiction,” which “Invalidates
Its Singapore Jurisdiction Argument Entirely.” c. “CJJA 1982, Section 15b(6)”
prohibits enforcement of overseas jurisdiction clauses that “Strip UK
Consumers Of Their Local Rights,” meaning Trip.com “Cannot
Selectively
Apply UK Law Only When Convenient.” d. By “Threatening To File A Civil
Restraint Order,” Trip.com “Admits That UK Courts
Govern Disputes Related To Its UK Entity” while
simultaneously “Denying
UK Jurisdiction Exists.” This contradiction “Collapses
Any Attempt To Dismiss
Legal Accountability Under UK Consumer Law.” 4. Consumer Protections – UK Legal
Safeguards Apply
•
Trip Air
Ticketing (UK) Limited remains bound by “The Consumer Rights Act 2015,” ensuring “Transparent
Business Practices And Contract Fairness”: a. Section 9: Goods
and services must be “Of Satisfactory Quality.” b. Section 11: Goods
and services must be “As Described.” c. Sections 19-24:
Consumers retain the right to “Reject, Request Repair, Or Receive Compensation.” Additionally: •
“European
Convention On Human Rights (ECHR), Article 6”
guarantees “The Right To
A Fair Trial,”
restricting “Trip.com’s Ability To Manipulate Dispute Resolution
Processes Through Contractual Ambiguity.” •
Consumer
law “Supersedes
Restrictive Jurisdiction Clauses,” making attempts to enforce
Singapore jurisdiction “Unenforceable In England.” 5. Required Action – Legal Position
& Next Steps
•
Given
these findings, the following actions must be taken: a. “Formal Confirmation That Trip Air
Ticketing (UK) Limited Acknowledges UK Jurisdiction” for
consumer disputes, in line with CJJA 1982. b. “Corrections To Misleading
Contractual Statements Within Trip.com’s Terms And
Conditions,” ensuring full transparency regarding
UK legal obligations. c. “Resolution Of [Response to Legal
Correspondence – Jurisdiction
Accountability,
Consumer Protections, and Misuse of Procedural Threats] In Compliance
With UK Consumer Protection Statutes,” rather
than procedural avoidance tactics. •
Failure
to comply within “14 Days” will necessitate “Formal Escalation” through “UK Regulatory Bodies,” including: a. Competition and Markets Authority
(CMA):
Consumer protection enforcement. b. Civil Aviation Authority (CAA): Regulatory
oversight on travel industry practices. c. Financial Ombudsman Service: Investigation
into contractual fairness and financial compensation compliance. 6. Final Legal Position, Absolute Jurisdiction Accountability •
Trip.com
“Cannot
Legally Enforce Singapore Jurisdiction Against A UK Consumer,” because: a. “Trip Air Ticketing (UK) Limited Is A
UK-Registered Company,” governed by “UK
Consumer Protection Laws.” b. “UK Law (CJJA 1982 & Consumer Rights Act
2015) Supersedes Restrictive Jurisdiction
Clauses,” making
enforcement under Singapore law “Unenforceable In
England.” c. “Trip.com’s Procedural Threats Rely On UK Legal
Mechanisms,” proving “Its Own Recognition Of UK Jurisdiction,” contradicting previous
statements. •
A
written response is expected within “14 Days,” confirming “Jurisdiction
Acknowledgment And Corrective Actions.”
7. Misleading Booking Interface &
Retroactive Platform Changes •
As part
of this claim, I wish to draw attention to documented evidence that directly
challenges several assertions made by Trip.com regarding the functionality of
its booking system. Trip.com maintains that “the system operated correctly at all
times,” that I “failed to add baggage for the return segment,”
and that “the platform clearly prompts users
to add baggage per flight segment.” •
This is
incorrect and misleading. I have captured “Screen Recordings And Screenshots” from my
Trip.com account which show that, at the time of booking, the site displayed “Multiple
Baggage Allowance Sections,” both labelled in similar terms, some
appearing as paid options, others as free, with “No Clear Indication” that
only a single segment was being covered. Based on the layout and presentation
of these entries, I reasonably believed that “Both Outbound And Return Flights
Included 15 Kg Of Baggage,”
consistent with my booking intent. •
The
platform’s labelling and structure at that time did “Not” warn me that baggage
had to be separately added for the return journey. The interface “Did Not
Explain” which segment was covered, nor did it clearly distinguish
between paid and complimentary options. This ambiguity directly contributed
to the confusion and the unexpected changes that followed. •
Crucially,
since I submitted my complaint, the Trip.com website has “Undergone Visible Changes.” The interface has been redesigned to “Eliminate
Or Consolidate” the previous distinctions I encountered, suggesting
that the original layout was flawed or inadequate. The “Paid-For Baggage Section”
that appeared when I first reviewed my booking is no longer visible in its
original form. These changes were implemented “After” my claim was raised,
which raises serious concerns about transparency and accountability. •
The
implication is clear: the interface was sufficiently misleading at the time
of booking to cause “Real Financial Loss,” and Trip.com’s
post-complaint modifications demonstrate an implicit recognition that the
presentation may have contributed to user error. To now assert that I alone
am responsible for misunderstanding the process, when the design itself was a
likely source of confusion, is unjust and unsubstantiated. •
This
section of my claim is supported by timestamped screenshots and video
walkthrough evidence. These materials confirm that my belief regarding return
baggage coverage was “Not Only Reasonable,” but directly
informed by the way Trip.com’s system appeared and operated at the time. ▪
Weblink: 35. was
the 26th-Sent-Soon.mp4 ▪
Exhibit: 35. was
the 25th-Sent-Soon
video transcribe.docx 8. Offers Of Compensation Offered By
Trip.Com: •
I stay
truly negotiable in these legal proceedings and I therefore I appreciate
Trip.com’s willingness to offer partial reimbursement and goodwill credit.
Specifically, I acknowledge the updated confirmation of compensation for “Baggage
Fees Paid At London Gatwick (£40.00) And
Antalya Airport (£69.63),” totaling “£109.63.” I accept this
refund “without prejudice” as a partial settlement only. •
However,
to be absolutely clear, these amounts represent “Financial Losses I Should Never Have Incurred,” caused directly by
systemic or transactional failings on the part of Trip.com. . As such, this
reimbursement is not a discretionary offer, it is a “Basic Obligation Of Restitution.” The responsibility to return money
taken in error is not contingent on the outcome of wider proceedings. In your
role as loss adjusters and facilitators, this element of the claim should be
processed “Without Delay Or Condition.” •
I also
wish to make it clear that my broader pursuit of compensation is not rooted
in inflexibility, but in the “Fair And Lawful Application Of UK Consumer And
Civil Procedure Standards.”
Acting as a self-represented party in this matter has required me to
invest “Substantial
Time, Research, And Personal Resources,” work that, if carried out by
an instructed solicitor, would have attracted “Billable Costs Recoverable Through The Courts.” I have met the same
evidentiary and procedural expectations yet remain uncompensated for the role
I’ve played in navigating this dispute diligently and in accordance with law.
•
It Is
Precisely Because Of This Imbalance That I Seek Recovery of: a. “All Out-Of-Pocket Losses Directly Caused By The
Service Failure.”
b. “Reasonable Legal Preparation Costs,” as
permitted under “Rule 46.5 of the Civil
Procedure Rules (CPR)” c. “Appropriate Compensation” for
disruption, distress, and ongoing personal impact. •
Trip.com’s
Customer Success Team Asked: “Would you
please let us know if you accept the
proposed offer? Kindly note that acceptance will be considered the full and
final settlement of this case.” Respectfully, I cannot accept the offer as
it stands, because it fails to acknowledge the full scope of my claim, my
proven entitlement to reimbursement, and the legal protections afforded to me
as a UK consumer and claimant. •
I remain
willing to resolve the matter constructively, but only through a settlement
that reflects the full extent of financial and procedural harm experienced in
this case. 9. Trip.com’s Solicitor Engaging in
Procedural Evasion – Failure to Address Key Evidence:
•
Failure
to Trust and Acknowledge the Correct Information from the Start: From the
very beginning of this claim, dated “12th January 2025,” Trip.com’s
representatives failed to accurately engage with the facts presented. Despite
“Clear
Explanations Provided,” the
company named as Trip.com, employees have failed to understand the claim in
hand. 10. Key Incidents:
r
11. Request for a Fair Review & A
Meeting That I Request For Are
Ignored!
•
I
Requested a telephone meeting for clarification of the ongoings ion my claim,
but I was ignored and without justification. •
Trip.com
refuses to acknowledge my key evidence and their procedural failures and this
reckless behaviour constitutes to consumer right violations. •
The
company Trip.com continues to obstruct any fair resolution by avoiding legal
engagement with the core issues of the claim. 12. Risk Assessment of Procedural
Evasion!
•
Trip.com’s
refusal to engage with key evidence is a violation of consumer rights
protections. •
Failure
to review misidentification issues reinforces procedural misconduct. •
Magali
German’s avoidance of EasyJet’s response demonstrates deliberate
obstruction. •
Ignoring
meeting requests directly impacts procedural fairness and complaint
resolution. 13. Recommended Action! •
I
Formally challenge Trip.com’s legal counsel’s failure to engage with critical
evidence! •
I Demand
recognition of procedural mismanagement under consumer protection laws! •
Or else
I will escalate the case to regulatory authorities based on refusal to
provide fair review and this will expose continued negligence in failing to
address EasyJet’s involvement and response, as well as mine. ▪ Trip.com’s “Pattern Of Procedural Evasion
Continues To Weaken Its Legal Standing,”
reinforcing the necessity of “Direct Corrective Action And Escalation.” 14. Our Overall Risk Assessment,
Trip.com’s Legal Position is Disintegrating: 1) Trip.com
Civil Restraint Order is a Threat that Contradicts Singapore Jurisdiction Claims!
• Trip.com’s
legal counsel has threatened to seek a “Civil Restraint Order (CRO)” to restrict
further litigation. However: a.
A “CRO Must Be Issued By A UK Court,” meaning “Trip.Com Must Actively Engage UK Jurisdiction To Enforce It.” b.
“CJJA 1982, Section 15B(6)” explicitly
prevents companies from enforcing overseas jurisdiction clauses that “Strip UK Consumers Of Their Local Legal Rights.” c.
By
attempting to enforce a CRO, Trip.com contradicts its own claim that UK
courts do not have authority over this dispute. *
Risk: If
Trip.com proceeds with a Civil Restraint Order, it will be forced to
acknowledge “UK Jurisdiction,” directly undermining its argument for Singapore’s
legal priority. 2) Trip.com Strike-Out Attempt Under CPR 3.4 Will
Strengthen UK Consumer
Protections! • Trip.com’s legal team intends to “Seek A
Strike-Out Under CPR 3.4,” arguing “No Reasonable Grounds Exist” for the claim. However: a.
“CPR 3.4 Only Permits Strikeouts Where Claims
Lack A Legal Foundation,” yet “UK Consumer Protection Laws Provide Clear
Jurisdictional Grounds.” b.
“Trip.com’s Prior Engagement With UK Consumers
Further Reinforces Jurisdiction Under
CJJA 1982.” c.
“Judicial Scrutiny will Confirm Trip.com’s
Liability And Reinforce Consumer Protections.”
*
Risk: If
Trip.com pushes for a strike-out, the claim will “Undergo Judicial Review,” confirming “Legal Grounds For UK Jurisdiction”
and further weakening Trip.com’s stance. 3) Hague
Convention Exclusion Nullifies Singapore Jurisdiction Argument! • Trip.com’s legal position “Relies
On Contractual Clauses To Enforce Singapore Jurisdiction,” yet: a.
“The Hague Convention On Choice Of Court
Agreements (2005), Article 2(1)(A), Excludes
Consumer Contracts” from mandatory jurisdiction enforcement. b.
“UK Law Supersedes Contract Restrictions That
Override Consumer Protections.” c.
“Trip.Com Cannot Legally Argue Singapore
Jurisdiction Applies When Consumer Contract Exclusions Prevent
Enforcement.” * Risk: Once
raised in legal proceedings, “Trip.Com Will Be Forced To Acknowledge The Hague Convention’s Exclusion,”
making its jurisdictional defense unenforceable. 4) Selective
Enforcement of UK Law Exposes Contradictions • Trip.com
“Invokes
UK Law (CRO Enforcement) While Simultaneously Denying UK Jurisdiction Over Consumer Disputes.”
This contradiction highlights: a. “If UK Courts Can Issue A Civil Restraint Order,
They Must Also Have Jurisdiction Over The Core Claim.” b. “Trip.Com
Cannot Selectively Rely On UK Courts For Enforcement While Dismissing UK Consumer Protections.” c. “Legal
Filings Contradict Trip.com’s Stated Position, Exposing Inconsistencies That Weaken Its Defense.” *
Risk: By
selectively invoking UK law, “Trip.Com Reinforces Its UK Jurisdiction Obligation,” further
exposing inconsistencies in its argument. 5) Misrepresentation
of UK Entity Risks Regulatory Action • Trip.com’s legal counsel “Continues
To Misrepresent The Jurisdictional Position” of “Trip Air Ticketing (Uk) Limited,”
despite: a. “Companies House Confirming It As An Active UK
Entity” i. Trip Air
Ticketing (Uk) Limited ii. Trip Air
Ticketing (Uk) Limited b.
“Trip.com’s Terms & Conditions selectively
omitting UK jurisdiction obligations”
https://uk.trip.com/contents/service-guideline/terms.html?locale=enGB. c.
“Engagement with UK consumers reinforcing its
legal accountability.” *
Risk: If
formally challenged, “Trip.Com May Face Regulatory Scrutiny”
for “Misleading
Corporate Disclosures Affecting UK Consumers.” 6) Trip.com’s
Critical Misrepresentation of Evidence and a Deliberate Redaction Identified!
• Trip.com “Provided A Partial Screenshot Of
Correspondence” related to “Baggage
Disputes.” However: a.
“Exhibited
Evidence (24th-Received) Shows Key Sections Were Redacted,”
misrepresenting the dispute. b.
“A
Full Transcript Later Disclosed (43rd-Received: “Annex 1: Airline “Confirmation
Of Missed Flight And Added Baggage) exposes
“Trip.com’s
Selective
Omission Of Crucial Details.” c.
This
deliberate redaction aimed to obscure liability findings, falsely implying an
unrelated passport issue. *
Risk: If this
“Evidence
Manipulation Is Presented Before UK Courts, Trip.Com Must Be Liable For Procedural Misconduct And Potential Regulatory
Intervention.”
*
To
facilitate case review, a “Chronologically Indexed Hyperlink Containing
Prior Correspondence” has been
provided: ▪
Weblink:
All-Emails-TripCom-and-Co ▪
Exhibit: Annex 1:
Airline confirmation of missed flight and added baggage-Return-1 7) Trip.com’s
Failure to Address Liability due to Contradictory Saffs Statements About
Compensation! • Trip.com’s legal team attempts to “Redefine
Compensation As A Goodwill Gesture”
instead of liability recognition, yet: a. Trip.com’s Official Statement: > “These
reimbursements were made as a goodwill
measure and do not imply any admission of liability. They were granted upon verification of valid receipts and in
accordance with our customer service policy.”
b. Contradictory Internal Communications: > Ray, Trip.com Customer Success Team:
> “Following
our recent email correspondence, we are pleased to inform you that, after further investigation, we are
able to compensate you for the baggage
allowance fees paid at the airport: GBP 40 at London Gatwick Airport and GBP 69.63 at Antalya Airport.” •
Trip.com
explicitly acknowledged liability as part of an investigation, this was not
an unsolicited goodwill payment. •
EasyJet’s
confirmation of a disputed baggage charge reinforced Trip.com’s obligation to
compensate. > Ray, Trip.com Customer Success Team: > “The ‘Proposed Resolution’ was to serve as a full settlement of
this complaint.” •
This
confirms the compensation was tied to a legal dispute, not a voluntary
goodwill payment. •
Multiple
Trip.com representatives failed to align their statements, demonstrating
procedural mismanagement aimed at avoiding liability. a. Final
Argument on Compensation Misrepresentation •
Trip.com
“Cannot
Retroactively Redefine A Settlement As A Goodwill Gesture” when “Internal
Communications Clearly Confirm Liability Acceptance.”
Attempting to reframe compensation “Constitutes Evasion Of Accountability And Procedural Fairness.” b. Conclusion
– Trip.com’s Legal Position is Disintegrating! •
The “Strategic
Miscalculations” made by Trip.com’s legal team have “Collapsed
The Foundation Of Their Defense,” reinforcing UK jurisdiction and
consumer protections at every level. •
This
response “Dominates Procedurally,” and dismantles jurisdictional
contradictions, and “Positions The Case For Maximum Regulatory Leverage.” ▪ Trip.com’s Solicitor Avoiding Key
Evidence, Means that Procedural
Evasion is Identified! c. Issue:
Failure to Acknowledge the Itinerary’s “Processing”
Status & Its Impact on the Claim: •
Despite
receiving “Organized Past Correspondence” and “Clear Explanations
Of Prior Mishandling,”
Trip.com’s solicitor has “Continued To
Evade The Central Issue.” The “Itinerary” remained marked as “Processing”
at the time of travel, proving the transaction was “Not Finalized,” yet
this evidence has been “Ignored To Dismiss Liability.” d. Legal
& Procedural Failures
• Trip.com’s
system displayed the itinerary as “Processing” at the time of travel,
confirming the booking was incomplete.
•
An
itinerary marked as “Processing” is not a valid receipt,
rendering it inadmissible as proof of purchase. •
EasyJet
correctly refused to accept the itinerary, as an incomplete booking cannot
serve as a confirmed ticket. •
Trip.com
refuses to acknowledge this flaw, instead shifting blame onto the consumer
for baggage selection errors. •
Airport
security footage can verify EasyJet’s rejection of the itinerary, proving
Trip.com’s failure to finalize the booking directly caused financial losses. e. Correspondence
Evidence Demonstrating Procedural Evasion •
Emails
clearly outlined the itinerary’s invalid status, documenting Trip.com’s
system failure. •
Despite
having access to this evidence, the solicitor has deliberately ignored the
issue, continuing to dismiss liability.
•
Trip.com’s
legal response focuses on deflection rather than addressing the system
failure that directly led to financial losses. 15. Action: a. “I Demand A Formal Acknowledgment Of The
Itinerary’s Invalid Status In Legal Correspondence.”
b. “I request that Trip.Com Holds Itself Accountable For Misrepresentation Under UK
Consumer Law.”
•
Trip.com’s
“Failure
To Properly Handle This Claims Issue fairly has Exposed Its Legal Vulnerability,” reinforcing the
necessity for “Strict Corrective Action.”
Trip.com’s
Solicitor Avoiding Core Claim Issues Is More Than A Procedural Misstep And Causes
Issue Such As A: Failure to Address the Real Reason for the Claim! •
Despite
clear communication outlining the “Prior Mishandling” of this dispute,
Trip.com's solicitor has “Avoided Addressing The Fundamental Basis Of The
Claim.” Instead of engaging with “The Established Procedural Failings,”
she has deflected the issue, failing to rectify the accountability gaps
created by previous teams. Procedural Failures Identified a.
“Instead
Of Reviewing Prior Mismanagement, She Has Taken Over The Case Without
Correcting Previous Errors.”
b.
“This
Means Core Liability Issues Remain Unaddressed,” despite
multiple detailed submissions outlining consumer rights violations. c.
“Her
Handling Of The Case Has Focused On Avoidance Tactics” rather
than addressing the “Failures In Trip.com’s Booking System, Customer
Service Responses, And Contractual
Misrepresentation.” Documented
Prior Correspondence Demonstrates Awareness of These Issues! •
Emails
sent clearly outlined how previous Trip.com representatives had engaged in
liability evasion tactics. •
Despite
these notifications, the solicitor has neither acknowledged nor corrected the
structural procedural flaws within Trip.com's handling of the claim. Kind
regards,
Mr.
Simon Paul Cordell P.S. “I
remain committed to an amicable resolution, provided it acknowledges the full
breadth
of statutory obligations and the personal,
legal, and procedural costs already incurred.” But make
no mistake, this letter is already a formidable statement of legal intent and
consumer advocacy. If this lands on the desk of anyone with a working
understanding of UK consumer law, they will know they are dealing with
someone informed, resolute, and not to be underestimated. |
|
50.
50th-Received |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014)
From:en_flightservice@trip.com (en_flightservice@trip.com) To:re_wired@ymail.com Date:Friday
20 June 2025 at 22:49 BST
Dear
Simon, Thank
you for choosing Trip.com. Please
be informed that your reply is well received. Kindly
understand that we need some more time to discuss the issue with our relevant
team. We
will try to check and get back to you in the next 24 to 72 hours with
possible update. Thank you. We
appreciate your understanding. Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do
not forward this mail as it contains your personal information and booking
details. Copyright
1999-2025 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. ----------------
The Original mail ------------------- Sender: Rewired
Rewired<re_wired@ymail.com> Time:
2025-06-21 05:44 Recipient:
Trip.com <en_flightservice@trip.com> Subject:
[External]Re: Trip.com: About your feedback for Booking No. 1653702646294295
(Case No. 46906014) Subject: Follow-Up on Case No. 46906014 –
Apologies for Delay and Formal Response Attached
Please
accept my sincere apologies for the delay in responding to your recent
correspondence dated 27 May 2025. I appreciate your patience and assure you
this was not due to disregard but to the considerable amount of time and care
required to prepare a detailed and substantiated response to the ongoing
dispute and this late reply is also due to essential personal
responsibilities, including securing new transport to attend court and
managing unforeseen domestic matters, which also meant that I was without a
computer so I was temporarily unable to reply within my intended timeframe.
However, I’ve now addressed all outstanding points thoroughly. Attached
below is my formal reply, which outlines my legal position, provides
corroborating evidence, and responds directly to the matters raised. I remain
open to engaging in good faith with your team and hope we can reach a fair
and timely resolution. Yours
sincerely, Simon Paul Cordell On
Tuesday 27 May 2025 at 08:21:14 BST, en_flightservice@trip.com
<en_flightservice@trip.com> wrote |
|
51.
51st-Received-Sent |
|
Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014) From:en_flightservice@trip.com
(en_flightservice@trip.com) To:re_wired@ymail.com Date:Tuesday 8 July 2025 at 09:05 BST
Dear
Simon, This
letter is intended as a response to your letter of [20] June 2025 and is
further to correspondence parties have exchanged dated 8 May, 19 May, 22 May,
27 May and 20 June 2025. In
our letter of 27 May 2025, our initial offer to refund baggage fees of
£109.63 was reinstated. An additional goodwill gesture offer of 15,000 Trip
Coins (worth 150USD or the equivalent in your local currency subject to
exchange rates on the date of issue) was made. (Together, the “Offer”.) Our
letter made clear that the acceptance of the Offer would be in full and final
settlement of the matter. Your
most recent letter confirms that you have declined the Offer. We understand
this is because you consider our repayment of baggage costs as a “basic
obligation of restitution”. We understand that it is your position that,
because you have invested substantial time, research and resource into
preparing your complaint, this entitles you to payment of your time incurred
in accordance with the Civil Procedure Rules (“CPR”) Chapter 46.5. Under
CPR Chapter 44, costs must be proportionate and reasonable. We kindly remind
you that you have now declined two reasonable offers to bring this matter to
a mutually satisfactory conclusion without either party incurring extensive
costs in time and resource on court proceedings. We are prepared to allow you
one final opportunity to accept our offer for repayment of the costs you
incurred in baggage fees (totalling £109.63). This is not to be taken as an
admission of any wrongdoing or liability on our part. The additional offer we
made of 15,000 Trip Coins is no longer open for acceptance on the basis that
it expired on 3 June and you have expressly confirmed you do not wish to
accept it. We would be grateful for your express confirmation that you wish
Trip.com to refund you the baggage fees, which we require in order to process
said refund. It
is our position that we are not liable to reimburse you for time and resource
which you claim to have spent on researching English law relevant to your
case. Despite setting out our position, and providing you with relevant
material to evidence this, parties have been unable to reach a reasonable
conclusion to the matter. So
far as we understand, you maintain that your total costs are in the region of
c. £35,000. This is not in keeping with the spirit of the Practice Direction
on Pre-Action Conduct and Protocols (“PAP”) which is for parties to try and
settle issues without raising formal proceedings and to reduce the overall
costs of resolving the dispute (Rule 3). We take this opportunity to kindly
remind you that, in accordance with Rule 5, costs incurred must be
proportionate. Where a party incurs disproportionate costs in complying with
PAP, these will not be recoverable as part of the proceedings. We consider it
clearly the case that parties have reached an impasse in respect of what the
total value of this complaint is. We
kindly direct you to our letter dated 27 May which explains our position in
relation to your complaint in more detail. Please
note that Trip.com wishes to resolve this matter amicably. However, Trip.com
is fully prepared to defend any court claims and reserves its right to seek
costs from your client in relation to doing so. Trip.com is operated by
Trip.com Travel Singapore Pte. Ltd., a limited liability company with its
address at 30 Raffles Place, #29-01 Singapore 048622 and Trip Air Ticketing
(UK) Limited. If you choose to raise proceedings against us we ask that
papers are sent to this address and copies are provided to
en_flightservice@trip.com so that we can ensure that your claim reaches the
right team. We
reserve the right to produce this correspondence, and any other relevant
pre-action correspondence, to evidence the lengths gone to in order to settle
this matter in an efficient, reasonable and proportionate manner. All
of our other rights are reserved. Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do
not forward this mail as it contains your personal information and booking
details. Copyright
1999-2025 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. ----------------
The Original mail ------------------- Sender:
en_flightservice@trip.com<en_flightservice@trip.com> Time:
2025-06-21 05:49 Recipient: Rewired
Rewired<re_wired@ymail.com> Subject: Trip.com:
About your feedback for Booking No. 1653702646294295 (Case No. 46906014)
Dear
Simon, Thank
you for choosing Trip.com. Please
be informed that your reply is well received. Kindly
understand that we need some more time to discuss the issue with our relevant
team. We
will try to check and get back to you in the next 24 to 72 hours with
possible update. Thank you. We
appreciate your understanding. Best
Regards, Joy Customer
Success Team Great
deals with reliable service Thank
you for choosing Trip.com Do
not forward this mail as it contains your personal information and booking
details. Copyright
1999-2025 Trip.com All rights reserved Using
Trip.com’s website means that you agree with Trip.com’s privacy
statement. ----------------
The Original mail ------------------- Sender: Rewired
Rewired<re_wired@ymail.com> Time:
2025-06-21 05:44 Recipient:
Trip.com <en_flightservice@trip.com> Subject:
[External]Re: Trip.com: About your feedback for Booking No. 1653702646294295
(Case No. 46906014) Subject:
Follow-Up on Case No. 46906014 – Apologies for Delay and Formal Response
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